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North Penn Mazda - Service Center

Colmar, PA

4.8
2,017 Reviews

2,017 Reviews of North Penn Mazda - Service Center

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April 06, 2020

Always a positive experience in the service department...from the work performed to the friendly people at the counter! I've been a loyal customer for the past 10 years! More

by IRONMANSANVIL
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Catie. We will be sharing your feedback amongst our team.

April 03, 2020

Will and Kaitlyn were just great all the time so helpful!! don’t really know the other people but everyone is always so nice and helpful. More

by RUSHLAND-TOM
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us Tom! We appreciate the feedback and look forward to seeing you at your next service visit.

April 03, 2020

Will has always been a great help making sure that the service techs look for any potential problems. I feel very confident that when I take my car off of the lot I should have no worries. More

by CSIEBERT215
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

April 02, 2020

Wonderful service, picked my car up in my driveway and delivered it back to my driveway! With the pandemic it’s a great service. Thanks More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service team! We will be sharing your feedback amongst our team.

March 31, 2020

Great customer service at service area and rental facility, rental vehicle available upon request, service was quick, affordable, overall satisfied with my experience and will return for future servi More

by MEDKEE
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and look forward to seeing you at your next visit!

March 31, 2020

Amanda & Caitlin were helpful & very nice. I had urgent car issues, & I was not sure if I be able to get my car in for service during this difficult time. On Friday 3/27 Amanda got me appt fo More

by CDQUAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you Carol for the kind words. I am so glad that Catie was able to get the car in and checked for you as quickly as possible. We will be here for any future needs that you have!

March 31, 2020

Overall, I've been happy. Yesterday,my check engine light was on. I was charged $145.00. All that was needed was a $2 piece More

by JDBLB
Recommend Dealer
No
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

North Penn Mazda responded

Donna, Thank you for taking the time to share your experience with us. Catie spoke with you about the diagnostic at the counter when you came in and you authorized the technician to perform the work. I can understand your frustration with the price of the diagnostic on the CX5, however the technician had to follow a diagnostic procedure as per Mazda to determine the problem. The technician found that there was no communication with the PCM (Powertrain Control Module) when he brought the vehicle into the shop. There are numerous reasons as to why this could be such as a wiring issue, a module failure itself, damage caused by a rodent or in your case a fuse. The technician checked power to the module as well as the ground to the module. He also inspected the wiring to the module to ensure there was no damage. After he determined that the fuse had blown and he replaced the fuse, he needed to verify there were no possible shorts in the power circuits that caused the fuse to blow. I know that it seems like an easy fix, but had he not done all of the proper inspections and diagnostics he wouldn't have found that the fuse was blown and there may have been an underlying issue that wasn't found causing the concern to occur again once you left. Again, the technician took the time to ensure that your vehicle was fixed correctly and safe for you to drive. If you would like to discuss this any further please contact me at 267-956-1160. Amanda Young-Service Manager

March 31, 2020

Had a great experience yesterday for the first service appointment at North Penn. Scheduling and communication were top notch. Thank you North Penn Service team! More

by Zoom zoom fan
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits North Penn Mazda with only the best there is to offer. It’s so nice to hear that Catie and Amanda helped to make your experience such a positive one.

March 31, 2020

Dropped off my car for my first service at 5,000 miles. I get my car back and before I leave the lot, the tire sensor comes on. I figured no big deal the guy probably put too much air in one tire or somethin More

by JAKEFLYERSFAN
Recommend Dealer
No
Employees Worked With
Colleen Celec
Apr 01, 2020 -

North Penn Mazda responded

Jacob, It was nice speaking with you today. As I said in our conversation, I apologize for the service that you received. If there is anything I can do and you continue to have a problem with your tire, please contact me directly and I will pick the vehicle up to have it checked out. Thank you. Amanda Young-Service Manager

March 12, 2020

First rate service from respectful responsive and capable personnel in all departments I’ve dealt with so far. I highly recommend this dealership. Worth driving the extra distance. More

by JIM
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid, Tim Sheehan
Apr 01, 2020 -

North Penn Mazda responded

Thank you Jim for taking the time to share your experience with us. We look forward to seeing you at your next visit!

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