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North Penn Mazda - Service Center

Colmar, PA

4.8
2,009 Reviews

2,009 Reviews of North Penn Mazda - Service Center

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October 12, 2022

Service representative Katie (Caitlin) was very nice and she took care of my vehicle very well. Also Amanda the service manager is a wonderful person. All the people in service department are wonderful and More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

Very nice people, clean anew new facility, and prompt service. I would highly recommend Mazdas service center. More

by SMBOGLE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

Outstanding service and communication. The service mechanic did a wonderful video of the work that he performed. The service consultant kept me updated and fully informed. More

by SJWESTCOTT76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

Over priced service. Faulkner Mazda for the same was $89. Plus tax. Your price $45 more. I will never return More

by Farnells
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Caitlin Landis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

North Penn Mazda responded

We apologize for your negative experience. At North Penn Mazda we are committed to fair, honest pricing. It’s unfortunate that you were unhappy with the pricing of your recent service visit. We value our customers and truly appreciate the time to share your opinions. Please contact me at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully, Amanda Young Mazda Service Manager 267-956-1160

October 11, 2022

My first time in for service. I was Very Pleased with Katie n the Mechanic who Took Video n Programed my Emergency Key for my 2006 Miata Convertible. My Baby! Love the Coffee n th More

by pepetuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Cashier, Was Very Nice also!
October 08, 2022

Jay did an awesome job on detailing my 2014 Mazda 6, felt like I had my new car back More

by MSMOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2022

I had a warning light go on and called and they accommodated me right away. The waiting room is very comfortable and I enjoyed the video that was sent from the service person that worked on my car. More

by dancatriley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman that covered the seat in my car and took it back to service
October 05, 2022

North Penn Mazda employees are organized and friendly. I appreciated a loaner car while my car was being serviced for a recall. More

by marystaud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2022

Always a pleasure. Every step is efficient. And my car is well taken care of. More

by wickala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liked both loaner employees too
October 05, 2022

Staff is courteous and kept me updated on the work in progress. I was given a call to let me know what the issue was and to tell me that the part was in stock and did I want to proceed. I also required More

by Jacqueline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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