North Penn VW - Service Center

Inspection on my GTI Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfo Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfort in knowing I’m getting great service More

Misunderstanding and misinformation Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunatel Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunately, dealership honored the email and did not charge. While in the shop, Technicians were supposed to fix squeaks and rattles-tried but failed. All still exist. Technician refused offer for me to ride along and point out problems. Service writer offered to fix when we return for a part recall. More

Great service I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner ve I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner vehicle and provided with great service. Returned to a washed car and problem fixed as well as a few recalls serviced while it was there. More

Far Superior Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perf Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perfect as the first time. Tracy helped me both times, and she's the type of person that you want representing your business, company and/or dealership. I'm not sure how anyone has that much pep and unending friendliness in the early morning, but she crushes customer service. Pro-level. More

Pleasant, efficient. North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My u North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My usual contact at the front desk is Erin Trotter who is knowledgeable about auto maintenance and repairs, and explains things well. The waiting room is comfortable with TV, newspaper, coffee and bottled water. More

Poor! But George was helpful Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. I will NEVER go back again! More

Another excellent service experience at North Penn VW I have two VWs, and I’ve been servicing them both at North Penn VW for the past several years. I always have a great experience there. The staff is fr I have two VWs, and I’ve been servicing them both at North Penn VW for the past several years. I always have a great experience there. The staff is friendly and professional. They’re great at listening, they provide up front estimates and explain all work ahead of time, and they take time to answer any questions or concerns I have. They also have a waiting room that’s very convenient for me to work there while I wait for service, and they have a free shuttle and on-site rental cars for times when I can’t wait in person. More

Another great experience Service was well done, timing was good, and staff was friendly. I love North Penn VW. This is the first dealership that I want to take my car to. Service was well done, timing was good, and staff was friendly. I love North Penn VW. This is the first dealership that I want to take my car to. More

excellent experience Very good service Professional Quick Comprehensive examination of the vehicle Will definitely take car back to them for next service Parts dep Very good service Professional Quick Comprehensive examination of the vehicle Will definitely take car back to them for next service Parts department also very well engaged and knowledgeable More

Great Service They care about the maintenance of your car and like taking preventative measures to prevent more serious issues from occurring. They also added video They care about the maintenance of your car and like taking preventative measures to prevent more serious issues from occurring. They also added videos of what exactly was wrong and what suggestions they have to fix it. More