Northside Ford - Service Center

My last purchase was in 2016 at NSF, my 2016 F150 recently had hail damage repaired in 2024 and an issue due to a mistakenly wrong item ordered to replace my tonneau cover was discovered late due to recently had hail damage repaired in 2024 and an issue due to a mistakenly wrong item ordered to replace my tonneau cover was discovered late due to my health issues. Kevin Dorning (Parts Sales - directed me to Robert Jones), Mike Bayer (Service Director - stepped up to assist Mr. Jones due to ongoing meetings) and Robert Jones (Service GM) made the purchase Right for this happy customer! The right people are at the right positions at this dealership! I will definately use this dealership again to purchase my next vehicle! More

In todays world where the norm for many businesses seems to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department i to be " hurry up and wait " approach to customer service there is one exception, Northside Ford, especially the service department. This department is consistently ' right on ' when it comes to professionalism, skills knowledge and commitment to Total Customer Care. One individual in particular in the service advisory department, Mr. Gary Conn who by the way is always my ' go to advisor ' whenever the need to have to take my vehicle in. His professionalism, technical knowledge is indisputable and together with the patience, empathy and desire to do everything possible to resolve the issue/problem always comes thru. He will go above and beyond to take care of a situation and if it requires reaching out to resources which he does not have to in order to facilitate/expedite a solution, he does so as part of taking care of the customer when I'm aware he's not obligated to do. Kudos to him and the dealership for having him on their team. More

Service manager was great but it took almost 3 weeks to fix my transmission in the service department fix my transmission in the service department More

Mr Charles Young is so helpful. And knows his job. He always get me with the right service person to resolve the issue. And knows his job. He always get me with the right service person to resolve the issue. More

Mr Charles Young is the best . He is always super helpful and always assigns the best people to assist in repairs for my vehicle. He is always super helpful and always assigns the best people to assist in repairs for my vehicle. More

Excellent sales and service personnel, making things simpler whenever possible. Good inventory and communications with customer. simpler whenever possible. Good inventory and communications with customer. More

I've been taking my Truck for maintenance and they are absolutely amazing. Very professional, quick and attentive. Last oil change was done under 60 minutes. absolutely amazing. Very professional, quick and attentive. Last oil change was done under 60 minutes. More

Excellent Customer Service. The Quick Lane serviced my vehicle promptly and called me as soon as it was ready. The Quick Lane serviced my vehicle promptly and called me as soon as it was ready. More

Richard Robertson is great to work with in service. He is efficient and provides updates in a timely manner. The quality of work is great. Thank you He is efficient and provides updates in a timely manner. The quality of work is great. Thank you More

Charles is the best at the Quick Lane. He’s responsive and solution oriented. Adam is a great help! Thank you Quick Lane for all the help! He’s responsive and solution oriented. Adam is a great help! Thank you Quick Lane for all the help! More