Northside Lexus - Service Center

EXCELLENT ATTENTION Attention is always courteous, prompt, and professional. Came in for the 50,000 mile service. Decided to see the cars in the Show Room. Saw one tha Attention is always courteous, prompt, and professional. Came in for the 50,000 mile service. Decided to see the cars in the Show Room. Saw one that I liked. Contacted my wife. Se also came. Contacted Don H. Seemed like a good deal and trade value. Bought a new car. The young man that handled the servicing on our car was very courteous. Did not get his name. Kept us informed of the status. Left you a trade with a current 50,000 mile service, an alignment, and a full tank of gas. Victoria has already contacted us for handling our tech issues. More

Excellence in skill and doing what is right Follow through on what was promised by Mark Green will go a long ways. The service provider in the drive through was example in excellence in skill an Follow through on what was promised by Mark Green will go a long ways. The service provider in the drive through was example in excellence in skill and customer care. Appreciate your level of commitment at this location. More

I love the new Lexus it’s wonderful it’s beautiful looks like a hotel I had a everything that needed to be done was taken care of right away very pleasant experience Caleb took good care of me Sandra Whi like a hotel I had a everything that needed to be done was taken care of right away very pleasant experience Caleb took good care of me Sandra White More

Caleb took care if my car for me with professionalism. My service wait wasn’t long and the sitting area is great! This was my first time buying a Lexus and so far, I am very pleased. My service wait wasn’t long and the sitting area is great! This was my first time buying a Lexus and so far, I am very pleased. More

Upon arriving, I was met by Caleb who made me feel important. He also discovered my warranty was expired but it was a dealership mistake important. He also discovered my warranty was expired but it was a dealership mistake More

service wifes es350, excellent service from staff. excellent service, svc mgr ALchoa was kind enough to show me the huge and high tech serivice bldg. The Alchoa introduced me to Mark Green who sold me excellent service, svc mgr ALchoa was kind enough to show me the huge and high tech serivice bldg. The Alchoa introduced me to Mark Green who sold me a used Lexus. All around excellent experience. More

Service maintenance I made an appointment for service maintenance. When I arrived, I was met my Caleb who immediately identified my request and asked if I wanted or need I made an appointment for service maintenance. When I arrived, I was met my Caleb who immediately identified my request and asked if I wanted or needed any thing else. I advised him that I needed an oil change and nothing else. He took down my information and proceeded to fulfill my request. More

Steven made a difficult situation very easy, he kept me informed during the repair process and my car was completed ahead of schedule! Thank you! informed during the repair process and my car was completed ahead of schedule! Thank you! More

Northside Lexus has impeccable customer service. From the moment I walked in the door to get my car fixed, everything and everyone worked quickly and efficiently to get me in and out. Steven was great and co moment I walked in the door to get my car fixed, everything and everyone worked quickly and efficiently to get me in and out. Steven was great and communicated with me every step of the way until I was able to pick up my car. More

This was by far the best service experience I have ever had. Steve was phenomenal and a joy to work with. Steve constantly kept me updated via text or email and was a consummate professional. We've work had. Steve was phenomenal and a joy to work with. Steve constantly kept me updated via text or email and was a consummate professional. We've worked with several body shops over the 30-years I've been driving and this was THE BEST experience overall. In fact, we own a Volvo, and if we ever have to get body work done, I'm bringing it here. For 30-years I've always heard, you can't get the car washed for 2 weeks (or something of the sort)... Not with Northside. They have a special process where you don't have to wait, the paintjob is good to go and ready to be washed. Lastly, and this is what made my day: Lexus actually detailed my interior while the exterior was what was being worked on. Never before has that happened, that was going the extra mile and much appreciated. Most body shops take care of what they are paid to do and that's it. Not this dealership, they go above and beyond. More