Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northwest Hills Chrysler Jeep Dodge Ram
Torrington, CT
828 Reviews
Northwest Hills Chrysler Jeep Dodge Ram in Torrington thrives on helping people like you find their next new Grand Cherokee, 1500, Dart, Town & Country or Wrangler. Of course, we don't stop at simply helping you decide which model you'd like. We also have dedicated auto financing experts on site to help you make your dream car part of your everyday routine.
Looking for a used car instead? We carry a wide range of well-maintained used Chrysler, Dodge, Jeep and RAM models, as well as top picks from other automakers. Our used car inventory from all over the Bristol, Waterbury and Hartford, CT area goes through a detailed inspection before hitting out used car lot.
What's more, our top-notch customer service doesn't end at the sale. The Northwest Hills Chrysler Jeep Dodge Ram car service department can help keep your car running like new for years to come. The secret? Only the truly committed Chrysler, Dodge, Jeep and RAM experts and the finest Chrysler, Dodge, Jeep or RAM parts make it into our shop.
If you happen to be in the market for a new or used car, then feel free to pay us a visit the next time you're in the greater Bristol, Waterbury or Hartford, CT areas. Located at 2033 East Main Street Torrington, Connecticut, we're always happy to answer any questions you might have and set up a test drive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 AM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 828 reviews
May 19, 2021
***Initial reaction along with an update***. My interactions with the sales staff were incredibly and they really cared about getting myself and my girlfriend the right car at the right price. Sadl interactions with the sales staff were incredibly and they really cared about getting myself and my girlfriend the right car at the right price. Sadly, my experience with the financial manager Darren Schwartz was less than stellar. Mr. Schwartz attempted to add on every option that would cause the price to increase. He also lied directly to my face and told me that he was required by the state of CT to VIN etch the vehicle. He did not give us the option to decline the $200 charge and when I told him that one of his sales staff told me not to opt for the VIN etching he became visibly upset. He said that was false and that his sales staff would be dealt with accordingly. Again the sales staff specifically Mr. Hogarth were all exceptional. However, I will not be purchasing another vehicle from this dealership because of the financial manager Darren Schwartz. ****UPDATE**** I spoke with the general manager Steve Boswell and was refunded the VIN etch fee. Mr. Boswell confirmed that Mr. Schwartz was out of line and apologized for the inconvenience. This was above and beyond customer service and changed my mind about using this dealership. I would purchase another vehicle, however, I will request that Mr. Schwartz is not a part of the sale. That is also my advise to anyone reading this... use any of the other managers. More
by Alex
May 14, 2021
Had an excellent experience in shopping for and purchasing a vehicle with Tony. He knew inventory, the values, and the various options. He made the transaction an easy and professional experience purchasing a vehicle with Tony. He knew inventory, the values, and the various options. He made the transaction an easy and professional experience. Highly recommend him! Karen N. More
by knewton
Employees Worked With
Tony Toland
May 11, 2021
Working with Tony was the best car buying experience I have ever had. Buying made easy. I traded my car for a Compass and as it was all new to me with the push start technology I had a lot of questions. H have ever had. Buying made easy. I traded my car for a Compass and as it was all new to me with the push start technology I had a lot of questions. He walked me through it all. I give him ten thumbs up More
by Moorequeenb2007
Employees Worked With
Tony Toland
May 04, 2021
Outstanding service from Tony Toland. From the very Outstanding service from Tony Toland. From the very beginning process to the home delivery of our Jeep ...we were kept updated, informed and ass Outstanding service from Tony Toland. From the very beginning process to the home delivery of our Jeep ...we were kept updated, informed and assured. The entire process was flawless. Quite a remarkable experience. Thank you Tony! More
by mzm445
Employees Worked With
Tony Toland
May 03, 2021
Mike made the experience of finding a truck fun for my son and I. Very knowledgeable of the vehicles on the lot. I would recommend him and Northwest Hills Chrysler Jeep Dodge Ram to my friends and family son and I. Very knowledgeable of the vehicles on the lot. I would recommend him and Northwest Hills Chrysler Jeep Dodge Ram to my friends and family. More
by dave.a.garbien
Employees Worked With
Mike Rodriguez
April 26, 2021
Very helpful. Listened to all my requests and came up with a great car. Took care of everything (insurance and registration). I had a very good experience. with a great car. Took care of everything (insurance and registration). I had a very good experience. More
by DPedersen924
April 26, 2021
Great service Jonathan Cruz was very helpful and attentive of all our needs and requirements purchasing a Vehicle for our Daughter she finally decided on what she wanted and ended up buying a 2021 J attentive of all our needs and requirements purchasing a Vehicle for our Daughter she finally decided on what she wanted and ended up buying a 2021 Jeep Compass Limited Thank you Jonathan and all North West Hill Torrington Staff Members!!!! More
by Freddie Rivera
Employees Worked With
Jonathan Cruz
April 22, 2021
Tony was so wonderful and accommodating at getting the specific Jeep I wanted. He always kept me informed and was so helpful with any questions. I would highly recommend him to anyone that doesn’t like a specific Jeep I wanted. He always kept me informed and was so helpful with any questions. I would highly recommend him to anyone that doesn’t like a pushy overbearing salesperson. No pressure whatsoever! More
by cindy
Employees Worked With
Tony Toland
April 22, 2021
Purchased a new 2021 Jeep Wrangler and we are very pleased. William Hogarth was easy to deal with and attentive, no pressure sale at all. My wife and I would recommend Northwest Hills to anyone look pleased. William Hogarth was easy to deal with and attentive, no pressure sale at all. My wife and I would recommend Northwest Hills to anyone looking to have a Jeep built. More
by shawnhiggins370
Employees Worked With
William Hogarth
