Northwest Hills Chrysler Jeep Dodge Ram

Great Car Buying Experience During my initial stop at the dealership, I set out to "just look" at used vehicles and very quickly. I was welcomed by Zach who was very knowledgeab During my initial stop at the dealership, I set out to "just look" at used vehicles and very quickly. I was welcomed by Zach who was very knowledgeable and friendly, I did not feel pressured to keep looking on this day, which was appreciated since I had my young child with me. After a few days, I returned and Zach got me through the sale of my current car and seamlessly through the buying of my Buick Enclave, all stress-free! I am thrilled with my Buick and would recommend Northwest Hills to anyone in the market for a new ride. More

Awesome experience! Walking into Northwest Hills had a different feel from the start, a positive vibe that you don't always get from a car dealership. The staff was very Walking into Northwest Hills had a different feel from the start, a positive vibe that you don't always get from a car dealership. The staff was very friendly and we were fortunate to work with Zach. Zach was very knowledgeable and really seemed to have my best interests in mind. He was not pushy, I did not get the typical "car salesman" experience with Zach. I would highly recommend him and this dealership and when it comes time to consider a new vehicle in the future I would not hesitate to come back. More

very good Bill was my salesmen. He was very kind and went above and beyond to ensure my happiness!! Everything I wanted for the car was done and even a rental i Bill was my salesmen. He was very kind and went above and beyond to ensure my happiness!! Everything I wanted for the car was done and even a rental in the meantime. I would recommend this dealership for quality cars and service!! Very happy with my new Ford Fusion. Thanks again Bill!! -JeAnna More

Great Buying Experience! Today I bought a brand new 2017 Jeep Cherokee Limited from Northwest Hills. From the moment I walked into the dealership Bill Reudgen and the rest of Today I bought a brand new 2017 Jeep Cherokee Limited from Northwest Hills. From the moment I walked into the dealership Bill Reudgen and the rest of the staff made me feel welcome. I never felt rushed and felt that Bill understood that I needed time to consider all my options and make a decision. Bill made sure that I got a fantastic deal on my new Jeep. Bill and his team go the extra mile to serve their customers. Even after the sale was finalized Bill took the time to go through all of the features on my car with me. He helped me pair my cell phone and set up my Sirius radio. I highly recommend Northwest Hills in Torrington and will definitely be back to their dealership for routine maintence and future purchases. More

very satisfactory extremely satisfied with the sales experience we had with Bill Reudgen. , gave us all the information we needed, very satisfied with the sales agreeme extremely satisfied with the sales experience we had with Bill Reudgen. , gave us all the information we needed, very satisfied with the sales agreement, delivery process went so easily. More

Very helpful I was not quite sure which vehicle I wanted to purchase. Started from gorund zero as to new versus used. After Checking out various models I picked I was not quite sure which vehicle I wanted to purchase. Started from gorund zero as to new versus used. After Checking out various models I picked a 2017 Compass Fully loaded. I love it and highly recommend the dealer. More

No pressure sales Our experience was very good. No pressure sale with very informative staff. The test drive was very helpful for us to determine our choice. After the Our experience was very good. No pressure sale with very informative staff. The test drive was very helpful for us to determine our choice. After the purchase the staff completely gave a complete learning experience of options with this vechicle. Very pleased More

Great Team at NWH Dodge 2012 Dodge Challenger SRT8 Purchase Bill and the team are Great Communications and Mutual Respect, Repeat Customer, The sales and service department teams are courteous, professional Bill and the team are Great Communications and Mutual Respect, Repeat Customer, The sales and service department teams are courteous, professional and listen to you needs. More

Car sale Excellent customer service. Bill was very easy to work with. I am very happy with my new car. I would highly recommend Northwest Hills dealership. Excellent customer service. Bill was very easy to work with. I am very happy with my new car. I would highly recommend Northwest Hills dealership. More

Outstanding salesman. Manager not so much. Patrick was extremely knowledgeable in areas of cars which were not of the make which they sell new. His pleasant demeanor and genuine helpfulness was Patrick was extremely knowledgeable in areas of cars which were not of the make which they sell new. His pleasant demeanor and genuine helpfulness was a breath of fresh air when facing a large transaction. From air bag deployment to drivetrain, Patrick not only new the most minute details of the car I was interested in, but was sincerely passionate when delivering the information. When there was a misunderstanding that led to my traveling extra distances before receiving the car, Patrick offered delivery to my house and kept me updated via text messages when new information arose. I have already refferred friends to him because of these traits. Unfortunately I was forced to downgrade my rating due to having the unpleasant experience of meeting the manager. I understand the need to haggle on the dealer's side to keep the profit margin in check, however as a manager myself, I know better than to push that at the expense of customer service. Arguing with a customer and utilizing irrelevant data to force a sense of incompetence on your customer just about made me walk away. Perhaps some advice from Patrick or a course in Dale Carnegie would help in this matter. Overall, the majority of my experience was very pleasant and I have confidence in refferring friends and family to Patrick. More