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Northwest Hills Chrysler Jeep Dodge Ram

Torrington, CT

4.8
872 Reviews
Northwest Hills Chrysler Jeep Dodge Ram in Torrington thrives on helping people like you find their next new Grand Cherokee, 1500, Dart, Town & Country or Wrangler. Of course, we don't stop at simply helping you decide which model you'd like. We also have dedicated auto financing experts on site to help you make your dream car part of your everyday routine. Looking for a used car instead? We carry a wide range of well-maintained used Chrysler, Dodge, Jeep and RAM models, as well as top picks from other automakers. Our used car inventory from all over the Bristol, Waterbury and Hartford, CT area goes through a detailed inspection before hitting out used car lot. What's more, our top-notch customer service doesn't end at the sale. The Northwest Hills Chrysler Jeep Dodge Ram car service department can help keep your car running like new for years to come. The secret? Only the truly committed Chrysler, Dodge, Jeep and RAM experts and the finest Chrysler, Dodge, Jeep or RAM parts make it into our shop. If you happen to be in the market for a new or used car, then feel free to pay us a visit the next time you're in the greater Bristol, Waterbury or Hartford, CT areas. Located at 2033 East Main Street Torrington, Connecticut, we're always happy to answer any questions you might have and set up a test drive.
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2033 East Main Street- Rt. 202

Torrington, CT

06790

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Showing 872 reviews

April 06, 2014

..dealer helped us out,,,specially my wife Dealership helped and did what they could do for my wife to be in a new jeep. They moved numbers to make it work. She,s happy which makes me happy. Sa More

by deergangster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
will, William Hogarth
Apr 07, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Dear Mrs Oakes, I apologize for failing to reach an agreement on our certified 2012 Grand Cherokee. We do our best to price our vehicles competetively in our market using the latest technology available to us. This particular Grand Cherokee is priced aggressively compared to other similarly equipped with a moonroof and towing package. KBB is a used vehicle guide and does not always reflect actual real time market pricing. There also seems to be a discrepancy between what you are coming up with for a KBB Used Certified retail price and what I have come up with. Below is a link to KBB for a Grand Cherokee equipped like the one you are interested in. I am willing to move on the price, as I said to you at your last visit, just not to a number of $25,000 including tax, title, and license. Please contact me at 860-482-0700 X651 to discuss this further. Your review is of a particularly high concern to me. I pride myself on having a great reputation for high customer satisfaction and find it disturbing you feel just the opposite. During your visit you were extremely pleasant and understanding and this comes to a shock that you were actually this upset. Sincerest apologies, Neil Reising Sales Manager http://www.kbb.com/jeep/grand-cherokee/2012-jeep-grand-cherokee/laredo-sport-utility-4d/?condition=very-good&vehicleid=371294&intent=buy-used&mileage=21000&options=4709639%7ctrue%7c4709636%7ctrue%7c4709636%7ctrue%7c4709657%7ctrue%7c4709671%7ctrue&pricetype=cpo

April 03, 2014

very bad sold us a bad car lost a ton of money never got back to us will never recomend them to anyone this dealership sucks More

by tonyellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Neil Reising, Bill Reudgen
Apr 03, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Tony, Please contact me about this review. Sincerely, Neil Reising

Apr 05, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Dear TonyEllis, I was sorry to hear that you are unhappy about a car that you purchased from us. I would appreciate it if you could share some additional information with me so that I could try to understand your concerns better. Please reply to this thread or call me at 860-201-0077. Best regards, Kevin Sullivan

May 05, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

We appologize for the inconvenience and circumstances surrounding the issues with your vehicle. Factory issued recalls can be difficult for both the dealership and the customer to get resolved. In a case like yours when the repair can't be completed immediately due to factors beyond our control we certainly try to put our best foot forward even offering to buy back your vehicle if at all possible as we did in your case. I am sorry we could not come to a better resolution. Sincerley Steve Boswell General Manager

March 30, 2014

We had a great experience with Northwest Hills. Friendly informative dealership. All emails answered promptly. Traveled from East Haven to Torrington to score great deal on a 2013 Ford E250 Van. More

by psullo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Corinne Markey
Apr 25, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for traveling to meet us and for your review. We appreciate your business.

March 27, 2014

The staff was extremely friendly and helpful in answering our questions and getting me the exact Jeep that I wanted. Bill explained everything about the Jeep and made sure I was very comfortable with the ne More

by LBHill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Neil Reising, Bill Reudgen
Apr 25, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for your business, and for your review. Our goal is to ensure every customer is comfortable with the vehicle they choose. If you have any more questions, please don't hesitate to call or stop in. We look forward to serving you again soon.

March 12, 2014

I had a positive experience in buying a new jeep grand chrokee overland. What impressed me the most was that I made a decision to buy the car on a Tuesday evening and I drove away two days later on a Thu More

by Judycooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Reudgen
Apr 25, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for your business, and for your review. It is a pleasure serving you, and we look forward to working together again in the future.

February 24, 2014

My experience with Northwest Hills Dealerships was positive. I entered the Chrysler dealership looking to purchase a new vehicle. My focus had narrowed to the jeep Grand Cherokee, the new Cherokee and More

by dminer129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Reudgen
Feb 24, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for choosing us! We're happy that you are delighted with your New Chrysler 300, and that you had such a great experience with Bill. The Car buying experience should always be this easy, you knew which vehicle you were interested in, and we sell them! We look forward to working with you again in the future.

February 19, 2014

Bill and the entire team at Northwest Hills made my experience the best i have ever had purchasing or leasing a new vehicle. I look forward to working with them on my next vehicle. More

by bakker01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Reudgen
Feb 19, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for both your business and your feedback. We are lucky to have Bill, and our entire team of experienced professionals. We look forward to serving you again in the future.

February 16, 2014

Following a poor experience with another dealership, I was pleased with the way Bill and the team at NW Hills worked with me to get the Jeep I wanted at a price that I could afford. Thanks again! More

by fang39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Reudgen
Feb 19, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for giving us the opportunity to earn your business. We have a great product, and a great team. We look forward to serving you again in the future!

February 05, 2014

Bill was great to deal with. He was very knowledgeable and helpful. I will go back to deal with him in the future. Bill was very polite and helpful without being "pushy". Darren was professional helping u More

by Peter30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bill Reudgen
Feb 19, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for your business, and your feedback. We look forward to serving you again in the future.

January 21, 2014

I went to Northwest Hills looking to lease a new truck. I was helped by Bill R. We found the perfect Dark blue dodge Ram. Buying a new vehicle can be a stressful situation, this was relaxed and comfortable. More

by Viper2121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Reudgen
Feb 19, 2014 -

Northwest Hills Chrysler Jeep Dodge Ram responded

Thank you for your business and your feedback. We are lucky to have a professional staff who continue to take the stress out of the vehicle choosing experience. We look forward to seeing you soon!

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