Northwest Jeep Chrysler Dodge Ram

GREAT Service Department!!! If you want your car fixed correctly and be treated well, this is the dealership to work with. These guys really car about the customer. If you want your car fixed correctly and be treated well, this is the dealership to work with. These guys really car about the customer. More

Very courteous and fixed in timely manner Came in for recall after finding key wouldn't turn in ignition. Lalena was very polite and courteous at write up. Technican Damien worked on veh promp Came in for recall after finding key wouldn't turn in ignition. Lalena was very polite and courteous at write up. Technican Damien worked on veh promptly and did a fantastic job getting me back on road fast More

One of the best experiences I have ever had. Both my wife and I take personal pride in giving exceptional customer service in the careers we have chosen. For this reason, when we come across som Both my wife and I take personal pride in giving exceptional customer service in the careers we have chosen. For this reason, when we come across someone who has gone above and beyond, we always make a point to speak up and acknowledge what was given to us and how we were treated. One of these moments came when we decided to buy a new 2015 Jeep Grand Cherokee from Jeff Elicker at NW Jeep. I appreciate a transparent process. I have never liked the games conventional car companies play to lure in customers and try to maximize margins. With Jeff, none of the traditional xxxxxxwere used. My first interaction with Jeff was one of attentiveness and professionalism. He listened to my ever concern, focused on my absolute needs and didn’t try to upsell me on anything I didn’t need. From walking in to finding the vehicle I wanted for my wife, we spend a total of 30 minutes. In those 30 minutes, I bombarded Jeff with questions about warranties, specifications, build quality, additional extras, and so on. Jeff had an answer for every question I asked except for just a few and rather than make up something to try to appease me, he was honest and said, “You know what Kyle, I am not sure but I promise I will find out for you instead of trying to tell you something false.” I KNEW FROM THAT STATEMENT I WASN’T GOING TO BUY FROM ANYONE ELSE. I appreciated the fact that he was going to do everything in his power to help me. When we sat down to talk about price, trade in value and negotiate on the vehicle, Jeff was fantastic. He and his sales manager gave me an excellent price for my trade in, worked the retail price of the Jeep down to a comfortable level for my wife and I and in total spend maybe another 30 minutes during this process. The longest part of the day was spent with the finance manager just signing papers to own the vehicle!!! And that’s saying something considering that process takes 30-45 minutes because you go over all the warranty information, optional extras you can purchase and the title/DMV/Buying paperwork. From walking in, to driving away with a new Jeep, it took my wife and I just 2.5 hours including the test drive time for her. This was all thanks to Jeff, his attention to detail, his exceptional ability to be transparent and professional and his deliveries on his promises. Jeff is the kind of vehicle sales professional I only want to work with because he doesn’t try to steer you in the wrong direction. He takes his years of experience, diagnoses your absolute needs/concerns and gives you options that don’t break the bank and exceed your every need. He is a true professional in every sense of the word and NW Jeep is lucky to have him on staff. I would consider Jeff a true asset to the team at NW Jeep and wanted to ensure he is recognized for his hard work and exceptional customer service. Amber and I truly appreciate everything you did for us and highly recommend you to all our friends and family…so much so that my brother-in-law came in 1 week later after hearing our experience and bout a fantastic Dodge Dart from Jeff as well. Jeff you truly have earned yourself a family following for the Clark’s and we thank you greatly for making a traditional awful experience a truly pleasurable one. More

ATTENTIVE! Customer oriented...fast service ....pleasant! Came in for just an oil change. Fast & Furious service....appreciated! Thoroughly pleased with accomm Customer oriented...fast service ....pleasant! Came in for just an oil change. Fast & Furious service....appreciated! Thoroughly pleased with accommodations & enjoyed looking at your new & used cars. I LOVE my Dodge Avenger; next time I purchase a different car it's definitely going to be a beautiful Dodge Charger or ? More

A dealership with heart I am a widow and this is the first time I have purchased a car on my own. This dealership went out of their way to make it a pleasurable experience. I am a widow and this is the first time I have purchased a car on my own. This dealership went out of their way to make it a pleasurable experience. The next time you are in the market for a car I highly recommend you give Jeff Elicker a call or better yet, go see him personally! The entire team I worked with has made me confident that my needs are being handled. Rare and comforting, to say the least! My sincere gratitude to Jeff, Ken Mc Dougall, and Doug Samson. More

Gives dealers a bad name These guys … classic dishonest car dealership, and the reason dealerships have such a bad rap. I was set to buy a Wrangler from Northwest Jeep Chr These guys … classic dishonest car dealership, and the reason dealerships have such a bad rap. I was set to buy a Wrangler from Northwest Jeep Chrysler Dodge. Had an offer, in text, from salesman to have my trade purchased for $31K. But just before we do the deal, they say they can't honor that anymore, they have to reduce by $3K. I told salesman I have their word, in text, and what was agreed to by Northwest Jeep Chrysler Dodge. The salesman blamed, Jeremy, the sales manager, and went on to write: “… I can’t justify what numbers I was given in any way. I personally believe that if we offered you $31,000, we should stick by that. Taking three grand away is the quickest way to ruin our credibility.” I’ll leave it there. If the employees think the offer was valid, and that Jeremy is ruining credibility at Northwest Jeep Chrysler Dodge, I can’t top that. More

Great service so far. On Sunday morning we stopped by with a list of 3 used cars we found on their web site. We met salesman Dave Shappell and he helped us settle on a 20 On Sunday morning we stopped by with a list of 3 used cars we found on their web site. We met salesman Dave Shappell and he helped us settle on a 2006 Jeep Grand Cherokee. We came back and bought it Sunday evening. At some point during the final detailing a check engine light came on but it was too late to have it checked. I stopped by today and met Dave and the used car sales manager Jim Davis and they got me into the service department and re-set the system and had me out in 30 minutes. If you are looking for a new or used car at NW Jeep please ask for Dave Shappell, he will do a great job for you. Sincerely, Tom V More

NW Jeep Sold Me a Lemon Three weeks after buying a 2009 Jeep Patriot I found they sold me the car WITHOUT A WORKING HORN and it was GOING TO NEED A NEW TRANSMISSION! They off Three weeks after buying a 2009 Jeep Patriot I found they sold me the car WITHOUT A WORKING HORN and it was GOING TO NEED A NEW TRANSMISSION! They offered to split the cost of the repair which I told them was unsatisfactory. Their service department had my car for FIVE WEEKS before it was finished. My car was returned to me with MY ALARM AND LOCKING SYSTEM DISABLED! The used car manager, the GM, the owner, NONE OF THEM APOLOGIZED. They made me feel unwanted as a customer and it seemed like this was a situation that happens all the time with them. It is amazing that a business can survive when they care so little about their customers. DO NOT BUY FROM HERE. More

New Durango, in, out and on our way My wife and I are expecting our first child and needed a larger vehicle. After looking at 5 other makes, we came back to NWJCD and made a great deal w My wife and I are expecting our first child and needed a larger vehicle. After looking at 5 other makes, we came back to NWJCD and made a great deal with sold and honest people. We are looking forward to our service with them for sometime to come! More