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Northwest Jeep Chrysler Dodge Ram

Beaverton, OR

3.1
264 Reviews

10600 SW Canyon Road

Beaverton, OR

97005

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Showing 264 reviews

June 22, 2011

Just had a REALLY shaddy deal with this company. I was in last week and worked with Vicki Smith. She was pleasant to work with. I called her yesterday, she had the day off. I set up a deal the her this morni More

by lisawheatley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken (mananger) & Vicki Smith
Jun 29, 2011 -

Northwest Jeep Chrysler Dodge Ram responded

This is Robert McGrain at NWJCD. I wanted to reply to your experience with our store. I understand that you feel the Expedition was sold out from under you. We scheduled a time to have you take the Expedition to a private mechanic to have it evaluated later in the week. From what I understand Vicki contacted you to notify you that another customer came in and were coming back later in the day to have another look at the vehicle. We wanted you to know that there was a possibility that the Expedition would be sold prior to your inspection, so that you could reschedule your appointment with your mechanic. The vehicle ending up selling and we apologize that you were not the one who bought it. We make every effort to accommodate every customer that we come in contact with and not only meet their expectations, but to exceed them. If you would, please contact me and let us try to resolve this issue. Robert (503) 526 - 1592

June 14, 2011

So helpful it makes every request easy. I've had broken glass and replacement windscreen and multiple service check in's and the service was fast. More

by kcrankson
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lalena
May 26, 2011

I have been dealing with April since June 2007. She is always friendly, precise in her information and always willing to make sure that I receive the service my vehicle needs at a better price than elsewh More

by fairytale3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April McCall
May 23, 2011

Love working with April and the Dealership. Always helpfull and tell you what to expect when any work is to be performed on my car. April is very friendly and personable. Makes me want to come to thei More

by support
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April McCall
May 21, 2011

I purchased a 2006 Jeep Liberty from NW Jeep and have had all of the service work done at the dealership. I have always found it very easy to make an appointment that fits my schedule. I am able to name th More

by alan329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April McCall
May 20, 2011

I was not notified when my service was completed. The oil lamp was not reset despite it being serviced, so needed to reset it myself. This is 2nd time this has happened. I also did not received service More

by aoda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lalena Canja
May 23, 2011 -

Northwest Jeep Chrysler Dodge Ram responded

This is Robert McGrain, Operations Manager at Northwest Jeep Chrysler Dodge. I apologize that you had a poor experience with our service department. I have spoken to Lalena and our Service Manager, Dennis Teach and we would like to try and make your last experience at our store right. Please either call me or email me with how we can make the situation better and also how we can keep you as a customer. My email is rmcgrain@nwjeep.com and my phone number is (503) 526 - 1592. I have looked for your emails and I could not find them. Can you let me know what email address you sent them to? Also, if you give me your email address I'll send you all the documents that you want. Thank you. Robert McGrain NWJCD

May 20, 2011

Initial call was informative and I scheduled appointment for the next day. Information & options provided, ability to see me soon and communications were excellent. Got problem identified & solved quickly More

by Jeepclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lalena Canja
May 19, 2011

I bought my car in 2005 from NW Jeep and have had all work and service done by them. I can call Mike and he knows me by name, keeps watch on what needs to be done and lets me know. He helps me deal wit More

by dananeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McGrain
May 19, 2011

Great people to work with! I trust these guys, Ron was an honest advisor and did not try and sell me on anything I did not need. Got the job done, fixed my problem the first time and it was done as promiced. More

by Ashley N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron H.
May 16, 2011

I just came in to see what was available for my daughter and ended up giving my daughter my car and keeping the hyndai for myself. I love my new vehicle and had a great experience with Vicki. She took the More

by lovetoshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicki Smith