Northwest Jeep Chrysler Dodge Ram
Beaverton, OR
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Just had a REALLY shaddy deal with this company. I was in last week and worked with Vicki Smith. She was pleasant to work with. I called her yesterday, she had the day off. I set up a deal the her this morni last week and worked with Vicki Smith. She was pleasant to work with. I called her yesterday, she had the day off. I set up a deal the her this morning and made arrangements to come and buy the car. Was on my way to the bank to get the cashiers check, and she sold it out from under me. I wanted to have a mechanic look at it, so either they do really crappy business and sell cars out from under you, or they sell cars that are not mechanically okay, wichever it is, both are not okay. Talked to Ken the manager, and he was an ass!!!!!! They wasted a lot of my time and I would NEVER buy a car from them! Would not recommend doing business with this dealer! More
I have been dealing with April since June 2007. She is always friendly, precise in her information and always willing to make sure that I receive the service my vehicle needs at a better price than elsewh always friendly, precise in her information and always willing to make sure that I receive the service my vehicle needs at a better price than elsewhere. 2 months prior I had been told by another employee that I need to replace my transmission hoses. During this visit I explained what I had been told and that I thought if this is true that it should be covered as defective hoses under warranty as I have never had to replace transmission hoses on any vehicles previously owned. She ensured that the vehicle was inspected vigorously for this condition and reported that nothing was found. She assured me that she would follow up with the other employee that had told me this. April has always followed up on any concern, complaint, or issue that I have had. She is the service advisor that I prefer to work with and, as such, I always ask for her when I call in the arrange service on my Jeep. She always makes me feel like a valued customer whose satisfaction comes first. She also never makes me feel rushed or that I am wasting her time More
Love working with April and the Dealership. Always helpfull and tell you what to expect when any work is to be performed on my car. April is very friendly and personable. Makes me want to come to thei helpfull and tell you what to expect when any work is to be performed on my car. April is very friendly and personable. Makes me want to come to their dealership. Will recommend this dealer to everyone. More
I purchased a 2006 Jeep Liberty from NW Jeep and have had all of the service work done at the dealership. I have always found it very easy to make an appointment that fits my schedule. I am able to name th all of the service work done at the dealership. I have always found it very easy to make an appointment that fits my schedule. I am able to name the day and time when I want to bring the Jeep in for service. The work has always been completed to my satisfaction in a timely manner. They even wash the car after service! April McCall is great to work with and very helpful. Using the coupons that are sent on a regular basis helps keep the costs at a reasonable level. More
I was not notified when my service was completed. The oil lamp was not reset despite it being serviced, so needed to reset it myself. This is 2nd time this has happened. I also did not received service oil lamp was not reset despite it being serviced, so needed to reset it myself. This is 2nd time this has happened. I also did not received service summary documentation that was supposed to have been left in the car after the service, and never received it despite asking for it 3 times via email. More
Initial call was informative and I scheduled appointment for the next day. Information & options provided, ability to see me soon and communications were excellent. Got problem identified & solved quickly for the next day. Information & options provided, ability to see me soon and communications were excellent. Got problem identified & solved quickly. Unfortunately, the price was higher than I hoped for, but my car is "getting to that age"! More
I bought my car in 2005 from NW Jeep and have had all work and service done by them. I can call Mike and he knows me by name, keeps watch on what needs to be done and lets me know. He helps me deal wit work and service done by them. I can call Mike and he knows me by name, keeps watch on what needs to be done and lets me know. He helps me deal with cost, so that I get the best deal I can as a senior citizen. Everyone is pleasant and helpful. More
Great people to work with! I trust these guys, Ron was an honest advisor and did not try and sell me on anything I did not need. Got the job done, fixed my problem the first time and it was done as promiced. honest advisor and did not try and sell me on anything I did not need. Got the job done, fixed my problem the first time and it was done as promiced. They even got my car washed! For a dealer the price is fair!! More
I just came in to see what was available for my daughter and ended up giving my daughter my car and keeping the hyndai for myself. I love my new vehicle and had a great experience with Vicki. She took the and ended up giving my daughter my car and keeping the hyndai for myself. I love my new vehicle and had a great experience with Vicki. She took the time to sit down with us to find out what we needed, finding that I needed a vehicle more than my daughter. She was friendly,helpful and knew alot about all the cars we were interested in. She sat me down and went over the Carfax with me explaining how to read it. I was very happy with my experience at Northwest Jeep Chrysler Dodge and would recommend working with Vicki to my friends and family. Thank you Vicki More

