Nucar Honda of Westford

My service advisor was a true professional and first class I'm a service and parts director and came in from out of town for an oil change. My service advisor was first class in every way... friendly, courteo I'm a service and parts director and came in from out of town for an oil change. My service advisor was first class in every way... friendly, courteous and professional. Top tier all the way... More

Salesman Kevin Gendron (5 Stars!) Kevin is not only a fair and great car salesman, he also makes sure that car buying experience is quick, easy, and painless. He’s very knowledgeable a Kevin is not only a fair and great car salesman, he also makes sure that car buying experience is quick, easy, and painless. He’s very knowledgeable and won’t stop until he gets you the best deal possible. Great guy! Highly recommend! More

Fast & efficient Needed to revisit after a failed state inspection. The dealer had a convenient time slot and handled the reinspection really quickly. I will be return Needed to revisit after a failed state inspection. The dealer had a convenient time slot and handled the reinspection really quickly. I will be returning for my next service. More

Buying a car I was looking to buy a new car, had some questions about certain models and packages. I asked for a pamphlet but they don’t have pamphlets it’s all on I was looking to buy a new car, had some questions about certain models and packages. I asked for a pamphlet but they don’t have pamphlets it’s all online. When I was talking to Dave he tried pulling up the website but couldn’t get connected to the internet or try another computer, so I got nothing out of my primary visit. Mike came over and the only thing he said was “if you want a specific color, buy it before it’s gone” which seemed useless as I made it clear color was not important to me. I had to do 100% of my own research at home on the Honda website, kbb had a better layout to compare specific trim models. After that I bought a new car here. Spent about 5 hours at the dealership on a Saturday filling out paper work and waiting and then filling out more paper work. after all was said and done I spoke with mike and asked him why it takes so long. His response was, “buying cars on a Saturday is always a long process.” I had the undevided attention of Dave that day, so I’m not sure what he meant. Once I was picking up my car I was going through the basic functionalities of the vehicle and the computer on the dash with Dave. I was asking questions and getting answers, when his phone rang and he said he had to go because he had another customer to deal with and left me on my way with what felt like unfinished business, but I drove it off the lot and am enjoying my car now. More

Oil Change $70 for 4 quarts oil and filter change is pretty expensive. Good friendly people and willing to talk through the process and all. Quick service. I $70 for 4 quarts oil and filter change is pretty expensive. Good friendly people and willing to talk through the process and all. Quick service. In and out under an hour. More

In and out I didn’t have an appointment thought all I needed was an oil change but my service tech let me know I was behind on a few minor things she was very pl I didn’t have an appointment thought all I needed was an oil change but my service tech let me know I was behind on a few minor things she was very pleasant friendly lady More

Best ever Was given a ride to nearest shopping mall to get my errands done while waiting only 45 mins for an oil change, fluid check, tire rotation and etc. Was given a ride to nearest shopping mall to get my errands done while waiting only 45 mins for an oil change, fluid check, tire rotation and etc. More

Excellent service Great service, professional staff, and accommodating environment. Nice waiting area. The car runs like new!! Thank you for making our visit as pain Great service, professional staff, and accommodating environment. Nice waiting area. The car runs like new!! Thank you for making our visit as painless as possible. More

Great experience Anthony did some background checking on the vehicle that was very helpful. He did a great job! His efforts found historical information about previous Anthony did some background checking on the vehicle that was very helpful. He did a great job! His efforts found historical information about previous owner maintenance. More

great My service advisor (Tony Ferreira) was knowledgable, courteous, and communication timeliness and quality were excellent. One surprise upon check-o My service advisor (Tony Ferreira) was knowledgable, courteous, and communication timeliness and quality were excellent. One surprise upon check-out--there was a potent pot smoke odor emanating from the (dimly-lit) lounge area near the cashier. There were a few rather relaxed-looking people (patrons, I surmised) seated in the lounge. Although I'm unclear what (if anything) might be done to prevent or manage this sort of inconsiderate customer behavior, I did find it surprising. More