Nucar Mazda of New Castle

Wow wow wow best service department fair prices good coffee clean waiting area needs snacks though coffee clean waiting area needs snacks though More

Excellent customer service. Matt took his time in explaining all the different gadgets on my new car and was very helpful in getting me the price I wanted to pay. Matt took his time in explaining all the different gadgets on my new car and was very helpful in getting me the price I wanted to pay. More

Dependable staff on the sales end and also on service. Jake Madden was especially great to work with.. Jake Madden was especially great to work with.. More

The first few minutes after walking in to Nucar and met Corey I knew was maybe for the first time going to enjoy the car buying experience. And he and all the other members of the team were great. Talked 1 Corey I knew was maybe for the first time going to enjoy the car buying experience. And he and all the other members of the team were great. Talked 1 day and purchased the next!! More

Great service and staff is friendly and reliable. I wouldn’t go anywhere else for service on my automobile. I wouldn’t go anywhere else for service on my automobile. More

This is one of my best experiences in buying a car in 60 years. We all know how intimately the process is. If you want a good car experience , go to this Mazda dealer. Mazda is good rated vehicle. What s years. We all know how intimately the process is. If you want a good car experience , go to this Mazda dealer. Mazda is good rated vehicle. What separates this place is the salesman and finance gentlemen. Benjamin Stulir salesman and Robert Poulos finance. Ask for them when you go there. I made a few mistakes and they went the extra mile to correct my errors. You will not go wrong with these 2 gentlemen. More

For the second time, the car was returned to me with damage to the leather- in fact this time, they actually moved a towel that I left on the seat to protect it, and they scratched the leather again. Al damage to the leather- in fact this time, they actually moved a towel that I left on the seat to protect it, and they scratched the leather again. Also, the car was returned to me dirty - this time after nearly a month in service and a 1700.00 bill. Since it's going back in for leather repair again, I have asked that it be run through the car wash. After a month and 1700.00, I should not have to ask for that. That should just be basic customer care. Service manager William is patient in explanations and very polite, but the customer care culture of this dealership is lacking, and it's causing him and others (like the upholstery repair person) more work, and obviously just taking up too much of my time and is exceedingly frustrating. More

Dan and the team at NUCAR made sure that a drove away we a great price at good price. Dan was informative as he walk me through every step of te process. He stayed late to make sure I got the vehicle I wan a great price at good price. Dan was informative as he walk me through every step of te process. He stayed late to make sure I got the vehicle I wanted in the time I needed it. More

John the service manager was amazing. He listened to my concerns about my Mazda & was very informative, didn’t talk down to me or treat me differently bc I’m a woman. He gave me great hon He listened to my concerns about my Mazda & was very informative, didn’t talk down to me or treat me differently bc I’m a woman. He gave me great honest feedback about my rights as a customer and emphasized that I’m his customer and he will be available to speak to the dealer where I bought my car in the event of any issues that I may encounter. My interaction with John was very positive and when I have the opportunity to buy a new to me Mazda, I will 100% return to this dealership. Thank you John!! More

Have have always had good customer service from this dealership.We have never been disappointed at all. dealership.We have never been disappointed at all. More