O. C. Welch Ford

Bought a used Porsche Boxster S Worked with Chip and John in looking for a fun/sporty used car. Spent approximately 20 minutes with Chip on first visit. He seemed busy at the t Worked with Chip and John in looking for a fun/sporty used car. Spent approximately 20 minutes with Chip on first visit. He seemed busy at the time, so I was punted to John. After we found a car that matched my criteria, expectations were not met on the finance (cost) of the vehicle as we had to 'negotiate' when we were assured we would not. John also accidentally gave me a copy of the internal OC Welch document showing their profit on the sale. It did not align with the "deal" that John stated I received. One issue with used car....when I left the OC Welch lot.....the Porsche emblem fell off the car. I called John and he said he would handle. John did a decent job ordering the replacement part. When I returned to the dealership to have the repair done I was told (twice) by John the day he instructed me to bring the car back that the emblem was in Service Department. When I arrived at Service...they told me the part was not there and they would need to drive somewhere to pick it up. What I was expecting to be a 30 minute to 1 hour process took 3 hours. Overall....not a GREAT dealership....but not BAD either. They earned their 3-star (Average) rating. More

Brake Service While travelling from Canada to Florida in our 2007 Ford Explorer we experienced a left front wheel lock up at highway speed on I95. We were able to While travelling from Canada to Florida in our 2007 Ford Explorer we experienced a left front wheel lock up at highway speed on I95. We were able to roll slowly to an off ramp and found a motel nearby as it was late in the afternoon. We called O. C. Welch and talked to Bernard Jean in the service department about getting repairs done. He recommended a towing company who I called and they picked up the vehicle that evening and delivered it to the dealer who was 30 miles south. On Frioday they diagnosed the problem as a front wheel bearing failure and an overheated brake assembly. However all the parts required were not available locally. Bernard explained the parts would not arrive until Monday morning. Early Monday afternoon Bernard called and said our vehicle was ready to go and he was sending a driver to pick us up. We were more than pleased with the service we received frrom Bernard Jean and this dealership. Doug & Lynn McLellan, Grimsby, Ontario. More

media hub problem Friendly service professionals. Not sure of the cause of my issue. Did a reboot and test drive. Hope all is well. I will keep in touch. Friendly service professionals. Not sure of the cause of my issue. Did a reboot and test drive. Hope all is well. I will keep in touch. More

The purchase of a new Explorer. I have purchased several Ford Fleet vehicles from Brent Walker over the years for my employer as a Fleet Manager. When I looked into purchasing a new I have purchased several Ford Fleet vehicles from Brent Walker over the years for my employer as a Fleet Manager. When I looked into purchasing a new Explorer for myself years later, I found out that Brent was now selling for O.C. Welch. (He had owned his own dealership in, Glennville, GA) So I called the dealership and the young lady transfer me to Brent. We set up an appointment and he came to my house to appraise my vehicle that I was trading in. I told him what I was looking for and he found it. Through several phone calls, we went over prices, rebates and trade in values and finally came to an agreement. The owner, O.C. Welch was very much involved... taking me into his office and completing a lot of the paperwork and financing. I've never had an owner of a dealer do this, except for Brent. O.C. gave me a set of all weather Explorer floor mats along with the carpeted ones that came with the vehicle and a nice jacket after the deal was complete. I appreciate the good deal I got, but even more... the personal service. Teresa Semmler wrapped the deal up in a very timely manner and has been in contact with me since. I had a great experience with the purchase of my new vehicle. More

Great Communication The part for my vehicle was not in stock so it had to be ordered. The next morning, I received an early call from Bernard to let me know the status of The part for my vehicle was not in stock so it had to be ordered. The next morning, I received an early call from Bernard to let me know the status of the delivery. This was great and allowed me to plan my day. More