O. C. Welch Ford

Easy buying experience One of the more pleasant vehicle buying experiences I have had in the past few years no hassle or harassment or pressure. Mark was great to work with One of the more pleasant vehicle buying experiences I have had in the past few years no hassle or harassment or pressure. Mark was great to work with. More

Fast friendly and informative We purchased a used truck from this dealership and Gerald stayed late on a Saturday to finish our paperwork. Gerald explained everything completely an We purchased a used truck from this dealership and Gerald stayed late on a Saturday to finish our paperwork. Gerald explained everything completely and to our satisfaction. it was a pleasure to work with him. More

Best service experience EVER !!!!! On our trip from Tampa, Fla, to Charlotte, NC, our Ford Explorer struck some type of metallic item while on I-95 near Savannah, GA. The vehicle immedi On our trip from Tampa, Fla, to Charlotte, NC, our Ford Explorer struck some type of metallic item while on I-95 near Savannah, GA. The vehicle immediately lost engine power and was steered safely to the side of the interstate. Arrangements were made ( through AAA) to have the vehicle taken to O.C. Welch Ford-Lincoln dealership in Hardeeville, SC. Within minutes, my wife and I were greeted by friendly staff members who contacted the appropriate personnel to help address our automobile issues. Service Advisor, Dan Ward, patiently took down all the required information needed to determine what might be our next best step. He contacted Service Technician, Robert Marshall. Less than an hour later, we were given the diagnostic results, required parts for the repair, and an estimated cost for the repair. This occurred on a Friday afternoon (after the lunch hour), so being that some of the parts had to be ordered from an out of area supplier, we were told not to expect the parts to arrive much before late Saturday morning. The dealership hours were reduced on Saturday and they were closed on Sunday. That being said, we were told it would be likely that the vehicle's repairs and road testing would be complete some time Monday afternoon. Not great news, but the vehicle was not able to be driven, so we planned for a three day "change of plans". On Saturday, around 1pm, we received a call from Dan indicating that parts had been "RUSH ORDERED" by Robert and arrived early that day. Robert and has crew had our Explorer repaired and road tested. We were able to arrange for a late afternoon pickup, despite the dealership being closed before we could get back to Hardeeville. Through the exceptional efforts and sincere concerns of Dan and Robert, we were able to get back home ( Buffalo, NY), exactly as we originally planned!!!! More

Outstanding Dan met us at very near closing and stayed with us throughout the process of getting our truck. Always helpful and pleasant. Will happily deal with hi Dan met us at very near closing and stayed with us throughout the process of getting our truck. Always helpful and pleasant. Will happily deal with him in the future More

Best ford dealership By far the easiest and most pleasant car buying experience ever!! Ed Goethe was awesome!! Great price, great customer service , and all around great d By far the easiest and most pleasant car buying experience ever!! Ed Goethe was awesome!! Great price, great customer service , and all around great delearship! More

leased a new mic Very happy with the lease deal we were given by John Evans. Met our price point and there was no hard sell of additional add ons by the finance mana Very happy with the lease deal we were given by John Evans. Met our price point and there was no hard sell of additional add ons by the finance manager. More

OF Welch visit Excellent Visit with Dan. He was very helpful. The process was very thorough. He handled my recall very professionally! I even ordered a replacement p Excellent Visit with Dan. He was very helpful. The process was very thorough. He handled my recall very professionally! I even ordered a replacement part for something else on the truck. More

Great Service The sales was geat. Mr Washington did a great job with the purchase of our new 2017 Ford Focus.. I would recommend Mr Washington for great service. The sales was geat. Mr Washington did a great job with the purchase of our new 2017 Ford Focus.. I would recommend Mr Washington for great service. More