O'Meara Ford

Not a great experience. First, as I live an hour away from the dealership, I started a "chat" online when I had a second at work. The gal I was chatting with could not g First, as I live an hour away from the dealership, I started a "chat" online when I had a second at work. The gal I was chatting with could not give me a straight answer as to whether the vehicle we were interested in was still available or not. That should have been my first clue. After a call to the facility, Orlando did answer my question, and Rachel answered an email inquiry. My daughter and I arrived and test drove the vehicle. After arriving, we were told Orlando and Rachel were unavailble and Leo helped us. We felt it was a decent vehicle and wanted to make an offer. I read online we could negotiate, and due to the age of the vehicle we wanted to negotiate. Leo said they could not go lower on the price. Long story short, O'Meara wouldn't negotiate price on a 2008 car, wanted to charge us an outrageous interest rate (21%) and my credit is great!! And the monthly payment was still $50-70/month more than what we said our limit was. The one great thing about the trip was that I showed my daughter how to walk away from a vehicle and a dealer that is not willing to work with you! Next day went to another dealer, found a car 6 years newer, way more bells and whistles, same price, 9% interest rate, monthly payments within my daughter's range! We will not consider this dealership for future vehicles. More

Clean and pleasant surroundings. I enjoy reading the O'Meara history on the walls. Personnel are courteous. I enjoy reading the O'Meara history on the walls. Personnel are courteous. More

The service department sucks bought a vehicle on the September 8 n it is the 27th and the service department never called me to fix our dashboard September 8 n it is the 27th and the service department never called me to fix our dashboard More

On time and had my car ready when they said. Also the lunch there is amazing.Thank you Also the lunch there is amazing.Thank you More

Very clean with plenty of service reps so no long waits on the front or back end. on the front or back end. More

Omeara ford is the best got me in for an oil change in no time and very efficient ! time and very efficient ! More

I Reached out through an online inquiry but no response. maybe they are no in the business of selling. maybe they are no in the business of selling. More

I originally brought my car for a recalled piece and a tune up. Was told I would have my car the following day, which I verified via text. Turns out then they said Friday . No rental car available..when I tune up. Was told I would have my car the following day, which I verified via text. Turns out then they said Friday . No rental car available..when I complained it was done by the next day. The employees were great but the experience ..not so much..I do appreciate the work that was done. More

They will waste your time Made an appointment with me for a certain truck, had me come down and sit there for 30 mins, just to tell me the truck isn't available anymore. Totally unprofessional for a certain truck, had me come down and sit there for 30 mins, just to tell me the truck isn't available anymore. Totally unprofessional More

The initial dealings were fine. But as soon as we had a deal, things started going poorly. We waited FOREVER for the finance guy to call us in. As I walked by his office, I noticed But as soon as we had a deal, things started going poorly. We waited FOREVER for the finance guy to call us in. As I walked by his office, I noticed him texting on his cell phone!— he looked up, surprised & said he was “just about “ to come &!get us. Sure — Then I spent a lot of time arranging to get my bank to approve a debit transaction to cover the cash due (keeping them late to accommodate me) only to learn the amount to be charged was over OMEARAS rules (!?) Then we had to wait almost another hour to get our truck ready!! We thought it odd that our salesperson was responsible for detailing & fueling— but he was & he told us finding diesel was causing further delays — We made a great effort to meet the agreement to have the $$ ready (a cashiers check was the ONLY payment— they wouldn’t take our personal check or let us mail it, even tho I was going to have to mail our extra key from our trade in anyway). The agreed upon pickup of the check did NOT happen. My 92 year old Dad waited all day for the promised pick up —I had to call & ask AGAIN to have it picked up (as agreed upon). I was also pressured to sign a PRE- filled out satisfaction sheet stating all items had been handled to a “5”. The one item was saying we had our first service dates set which we did NOT, but the salesman said since we lived out of town, this didn’t matter(!?) I tried texting and calling to ask about this & NEVER got a response. We did like our salesperson, but he dropped us as soon as the paperwork was signed. Now, we’ve learned that we cannot get license plates bc our bill of sale states our truck is a gas engine & it is a diesel. The temp tag expires today. Titling told me ‘someone’ tried to call us, but didn’t get a response!!! Totally false. The dealership has our address, email & BOTH cell phones— NONE of which had any messages about this issue. And! Why not MAIL the new Bill of sale with instructions to sign a newBOS??? Now we’re looking at fines for late licensing & a reissue of a temporary tag — we are VERY disappointed how this dealership has let their responsibilities fall through the cracks for us. More