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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,238 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,238 reviews

February 20, 2022

Had a recall and the service was great! Easy in and out, fixed quickly and really friendly. More

by Briggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

Feb 21, 2022 -

Briggs responded

Juan I might be looking for a vehicle soon. I will give you guys a chance.

February 20, 2022

This dealership is great for service and all are very knowledgeable and very courteous. Great service! More

by Cmmc03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

February 19, 2022

Oak lawn Toyota took my car in quickly and compete the job in one day. They gave me a ride to my job and had excellent customer service Thank you More

by FN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 18, 2022

Very rude staff, starting off with the service guy and the cashier. They obligated me to sign an error sheet caused by the service mechanic. They ivertightened the oil pan screws which they blamed on me. More

by User321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Juan Vazquez, Service Manager

February 18, 2022

I am happy with the experience. Edwin Cotto couldn't have been more helpful, made the process less stressful. Mr. Cotto was very friendly and professional, along with Dominik Gibek More

by Jacqueline Patino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Chavez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Cotto
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to write this review, Jacqueline. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Oak Lawn Toyota are glad to have you as a customer. John Carnivele, General Manager

February 18, 2022

Almost two hours for an oil change, over inflated tire resulted to flat in snow day, the taxi medallion was missing after I left. Overall terrible day and will never go back especially for oil change More

by Ibnalrday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Oak Lawn Toyota responded

Hello there. I’m so sorry to hear about your experience at your recent service visit. Please provide us with your name and the best number to reach you at so we can contact you and make things right. Again, we are deeply saddened by the way things went at the dealership and want to help! Juan Vazquez, Service Manager

February 18, 2022

Very nice honest people that like to help their customers. I did not feel pressured and it did not take all day. I highly recommend Mike Henery and Mark Gilich. More

by KATHYHAMERSLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich, Mike Henery
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you, Kathy, and congratulations on your new vehicle! We are so glad that Mike and Mark had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! John Carnivele, General Manager

February 18, 2022

i drove into the service department with out an appointment. the service advisor said my problem should take about 90 minutes to correct it was less than 90 minutes everyone was polite no probl More

by J.MAJEWSKI
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Juan Vazquez, Service Manager

February 18, 2022

i been Oak Lawn Toyota customer for last 24 years i bought three vehicles from Oak Lawn Toyota i am very very satisfied with their sales and service department, i am very thankful for their help year r More

by KANTI703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review, Kanti. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

February 18, 2022

Great service with friendly staff. Very responsive to my questions regarding vehicle. Wait time for service was very good. More

by TJBULOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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