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Oak Lawn Toyota
Oak Lawn, IL
3,232 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here.
We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,232 reviews
April 05, 2021
I brought my Camry back on 3/30/21 to have the illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but I had someone to pick me up from the dealership. I called at 545 to check on my car and was told it would be about another 90 minutes. I called the service department back at 805 but everyone had left, no one bothered to call to let me know my car would need to be kept overnight, this created a real inconvenience for me since I had to scrabble to get a ride to work the next day. The next day 3/31/21 I called and asked for Louis he told me he would check the status of my car and call me back within 5 minutes, I called again 50 minutes later and Louis “said” he left me a message, my phone was with me the entire time and I had no messages from him, he said my keys would be with the cashier. When I arrived at the dealership I was handed my keys and no one offered to show me how to work the FOB for the remote engine start up, there was an instruction card attached to the remote. Needless to say I had some issues with the FOB and had to return to the dealership on 4/3/21 and while Louis did show me how to properly operate the FOB I feel this was a trip that could have been avoided had Louis or someone else taken the time to show me how to operate the FOB properly when I initially picked up the car. When I purchased the car in early March I was very pleased with my salesperson Vito, unfortunately returning the car for the after factory installs I was not happy with the customer service. The extra added attention that is given to a customer goes a long way!! More
by ronniescar
Verified Customer
April 03, 2021
John took care of me really good he gave all the information about the car I was thinking of buying it and Jason did a great job with all the paper work I will recommend too friends and family also information about the car I was thinking of buying it and Jason did a great job with all the paper work I will recommend too friends and family also if I get another car I will come back here More
by Lilconejo58
April 02, 2021
Thanks for the great service you gave us John Beris was very nice and also the finance dept. explains every paper well that I had to sign. Thanhs much very nice and also the finance dept. explains every paper well that I had to sign. Thanhs much More
by Annbawadi
April 02, 2021
I have always been treated fairly at Toyota. My husband chose this dealership as having good cars and good service. He is deceased now but he wanted me to have the best. chose this dealership as having good cars and good service. He is deceased now but he wanted me to have the best. More
by PATJAX9077
Employees Worked With
April 02, 2021
This is a great dealership to go to they made sure my mom as well as myself left with a car that same day. They have awesome customer service as well as myself left with a car that same day. They have awesome customer service More
by Alyssaimani97
April 02, 2021
Mr Cotto was very helpful with my purchase. Explained things very clearly and concise. He made the buying process very easy. Will recommend to anyone. things very clearly and concise. He made the buying process very easy. Will recommend to anyone. More
by kendrickbolton23
Employees Worked With
Edwin Cotto
April 01, 2021
Noticed a problem and called Oak Lawn Ill Toyota right away the technician scheduled me the next day. The customer Service associate Pat that helped me when I got there was outstanding. He addressed my away the technician scheduled me the next day. The customer Service associate Pat that helped me when I got there was outstanding. He addressed my needs and answered the numerous questions I had. I gave him 5 stars More
by Vyoung007
April 01, 2021
I was completely satisfied with the service provided for my car. The service representative, Mr. Joseph was very informative and accurate in suggesting the appropriate options needed to correct the problem. my car. The service representative, Mr. Joseph was very informative and accurate in suggesting the appropriate options needed to correct the problem. More
by Rigo
Employees Worked With
April 01, 2021
Good 👍🏿 They Do very good service. They will help you if you need help. Any problems that you used to have. They will solve it! if you need help. Any problems that you used to have. They will solve it! More
by ahmedmutania
April 01, 2021
Frank was very friendly and informative thru the visit. Eady to get an early appointment. Explanation easy to understand. Frank even got someone to connect my cell to the car! Thank you! Eady to get an early appointment. Explanation easy to understand. Frank even got someone to connect my cell to the car! Thank you! More
by cinnyee4all
Employees Worked With
