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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,234 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,234 reviews

November 28, 2020

Went in for an oil change and new battery. Service was quick and efficient. Was able to socially distance in the waiting room that was very clean. More

by coppenlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

November 28, 2020

Mr cotto just found the best black Friday deal for me and I purchased the highlander from him thanks a lot for helping me out. More

by Mr D.
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Cotto
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you, it's fantastic to hear that Edwin provided you with great customer service while assisting you with the purchase of your Highlander! We truly appreciate the opportunity to do business with you. Thanks for choosing Oak Lawn Toyota! John Carnivele, General Manager

November 27, 2020

Perfect service. Answered all questions with knowledgeable answers. Service was completed in a comfortable time period even after arriving a lot sooner then my scheduled appointment. I will defi More

by rigobert.tovar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 27, 2020

Easy appointment for service.Patrick was great.Oil Easy appointment for service. Patrick was great. Oil Change and new battery completed effortlessly. Always bring my Prius to Oak Lawn Toyota with t More

by grandslam502
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Patryk had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

November 27, 2020

I didn't like my price,I believe it was $600 more than the listed sale price.They said the Toyota rebate was included in the sale price, but no one could find it in the online ad.I also thought there woul More

by SHELTONDERRICK6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vito Dinella
Dec 11, 2020 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We apologize that the salesperson didn’t do a more thorough job explaining how Toyota factory incentives work but the price on the internet reflects Toyota’s Customer Cash incentive. You wanted to combine that with the Special APR rate. Unfortunately, per Toyota’s Offer Terms & Conditions as stated on our website:  “All standard factory incentives available to all customers applied in lieu of special financing. Not all applicants will qualify. Higher finance rates apply for applicants with lower credit ratings. Offers cannot be combined with any other advertised offer.” In addition, the cost discrepancy that you stated is not what was given to you at the time but we apologize for any miscommunication errors that caused confusion. You did not qualify to receive the incentive and therefore the price quoted to you reflected that. If you have any further questions, please don’t hesitate to reach out to me as I would be more than happy to discuss other options with you. Thank you, again, for taking the time to share your experience. -John Carnivele, General Manager John Carnivele, General Manager

Dec 11, 2020 -

SHELTONDERRICK6 responded

I had no issue with the salesman besides the numbers. I had good credit and a very strong down payment ($8000). I don't see how that would create an interest rate close to 6 percent ! So now I am forced to find refinancing.

November 25, 2020

Dan Schnur and the whole team are top notch. Good, honest work done quickly and correctly. This is where I recommend people to come. Congratulations and happy Thanksgiving. More

by Sarahteeling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, Daniel Schnur
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you, Sarah, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan and our team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 23, 2020

Great sales staff and management team! Have been buying our cars from Oak Lawn Toyota for years and have always had a great experience!! Keep up the great work!! More

by JEK6421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vito Dinella
Nov 24, 2020 -

Oak Lawn Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager

November 22, 2020

My advisor was Daniel Schnur and he was really rude and mean when I came inside he looked at me and ignored me and without even greeting me he pretended that he was busy listening to another customer who w More

by Dani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Dec 09, 2020 -

Oak Lawn Toyota responded

We are in the process of working to resolve this issue with our customer. Juan Vazquez, Service Manager

November 22, 2020

Originally came here because of Sal who was amazing over the phone. however when actually brought vehicles for service. Who took care or me felt like a transaction versus connecting with me as a client. Was More

by agent.gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Dec 09, 2020 -

Oak Lawn Toyota responded

Hello Agent Gonzalez, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Juan Vazquez, Service Manager

November 22, 2020

Everyone at OakLawn toyota goes above and beyond to make you feel like family. A wonderful place to buy your vehicle, The staff is awesome and the service was very friendly and helpful More

by Jsl919597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Bob and our team were able to help, and we hope to see you again! John Carnivele, General Manager

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