Oak Lawn Toyota

Friendly, no pressure, and anything they could do for you, Steve, and Mark were patient and helpful to make sure I was comfortable in choosing the vehicle of my choice. Marty explained in detail all tha you, Steve, and Mark were patient and helpful to make sure I was comfortable in choosing the vehicle of my choice. Marty explained in detail all that Toyota offers. They were there to make sure I was pleased and satisfied with my choice of a quality and reliable vehicle. More

wayne42My brother bought a new 2014 Camry. He traded in his 2010 Camry. He was supposed to sell it to me but in the midst of buying his new car he traded it in. I went to the dealership to buy it back his 2010 Camry. He was supposed to sell it to me but in the midst of buying his new car he traded it in. I went to the dealership to buy it back a few hours after it was traded in. The salesman tried to offer me a new car and trade mine in. I told them I want to get my brothers car back. They said he traded it in for a tax credit. They only gave him $2500 for the trade so the credit was only $200. The resale on this is over $10000. I was told by John Carnivele that I could buy it back for $3200. I asked to finance and he said it would have to be over $5000. I asked for this to be put in writing and he denied and he said to come in on Monday. I told him I work until 3 and he said he would be there all day. He said he will not be working on Tuesday so I had to come in Monday or he wouldn't sell it to me. I showed up at the dealership around 4:00. Another sales person had told me it was sold. When I spoke with John, he said that he sold it at noon because he did not hear from me. He did not give me a time to come in or to call. He didn't even tell me to call. Wouldn’t he hand me his business card like most salesmen do? Later in the conversations he said his sales person sold it at 1:00pm, his story changed. I asked who the salesperson was and he hesitated and said “one of them”. He said it was listed in the inventory and someone called in over the phone because he saw it over the weekend online. I asked to see a proof of sale and he denied. The car was traded in on Saturday before closing sold in less than 36 hours? I called the Toyota Complaint center immediately after the complaint. They stated the dealership will call me within 24 hours, they did not. I sent an email to the President but John, the manager emailed me instead. In his email he blatantly lied, he states I was supposed to call between 12 and 1pm. Then why would he tell me he has Tuesday off? He also states a verbal agreement to call him. The only verbal agreement was to come in on Monday to buy to car back. Wouldn’t he hand me his business card like most salesmen do? I work till 3pm so I would never agree to call him during my work hours. That is why he told me that he will be in all day. He also states in his email not to contact Mr. Colosimo, the President. Why is that? Why doesn't he want to me contact the President of the dealership? I don’t think this is fair or honest. My brother was with me when he said I could come in on Monday to buy it back. I spent my whole weekend to find a way to get the money for this car. I was up at 4am this morning for work and had to pick up the money I borrowed before coming into the dealership. They scammed my brother with a low amount for his trade-in to resell it for a large margin. He lied and said I could buy it back. He lied and said it was sold. He lied and said I had to call between 12 and 1:00. I also filed a complaint with the Better Business Bureau and the Attorney General More

Most pleasant car buying experience we've ever had! No pressure, no xx, and overly willing to work in our price range. I highly recommend Steve Hill in Sales - knows his cars and was very honest. When No pressure, no xx, and overly willing to work in our price range. I highly recommend Steve Hill in Sales - knows his cars and was very honest. When they didn't have the car I wanted on Saturday, they got for me by Monday and Steve went and got it himself. We were very impressed with this dealership. We have a teenager that will need a car next year and I will be buying from here again. More

Everyone was very nice! Frank worked with me to find the Toyota I wanted. I could not be happier with my new (to me) Prius. Toyota I wanted. I could not be happier with my new (to me) Prius. More

Frank Contreras, Steve Hertogs and Lauren Verdon all participated in helping me deiced to buy my new Highlander from Oak Lawn Toyota. They were friendly, responsive, and most importantly, gained my tru participated in helping me deiced to buy my new Highlander from Oak Lawn Toyota. They were friendly, responsive, and most importantly, gained my trust that the negotiation would be fair. I recommend Oak Lawn Toyota as a dealership you can trust. More

I'm not one to usually write reviews but for Oak Lawn Toyota and Rob Halderson I feel obligated. Oak Lawn Toyota gives you a great friendly atmosphere when you arrive. My sales person, Rob Halderson, mad Toyota and Rob Halderson I feel obligated. Oak Lawn Toyota gives you a great friendly atmosphere when you arrive. My sales person, Rob Halderson, made my experience exactly what I was looking for when buying a new car. Was he pushy? No. Was he knowledgeable? Yes. Is he the best salesman they have? Wouldn't doubt it. I would recommend Oak Lawn Toyota and Rob to anyone looking to purchase a new car. My family and I would not have purchased our sixth car from Rob if he wasn't as great as he is. More

Top notch customer service is offered here. The customer is #1 at Oak Lawn Toyota and it shows with the way the staff treats the customer. My experience here was very positive with every step of the proces is #1 at Oak Lawn Toyota and it shows with the way the staff treats the customer. My experience here was very positive with every step of the process of buying a car. The environment and attitude of the staff is low pressure and friendly. They aim to build relationships not just a one-time sale. Steve Hill and John Carnivele worked hard at making my purchase worry free. They were readily available to offer information and answer my questions. The transition from sales to financing with Jason Stoit was seamless. It was obvious to me the staff communicates well with each other. They really do work as a team which is really refreshing when buying a car. Thank you for the opportunity to work with a truly professional team. More

Purchased a 2014 Corolla S on 2/21/14 from Frank Contreras, and I am very happy with the overall experience. Frank answered all of my questions, and took the time to explain everything. I used the s Contreras, and I am very happy with the overall experience. Frank answered all of my questions, and took the time to explain everything. I used the service department in the past and have always had a positive view of there work. More

Rob is great, a very low key no pressure approach...he sold us a Scion in 2006 and remembered us...his approach is obviously very successful as hes sold more than 6000 cars,,,he had another sale the same sold us a Scion in 2006 and remembered us...his approach is obviously very successful as hes sold more than 6000 cars,,,he had another sale the same day as ours and those buyers also said they love his salesmanship I would HIGHLY recommend Rob to anyone I know looking for a Toyota More

The reason I rated Oak Lawn Toyota as an overall 5 is that I recently visited the service department with a concern I had with my 2009 Toyota's wheels. George and Al went above and beyond to resolve the that I recently visited the service department with a concern I had with my 2009 Toyota's wheels. George and Al went above and beyond to resolve the issues. They were courteous, polite, and kind. I purchased my very first Toyota at Oak Lawn Toyota and it won't be my last. Thanks for your awesome customer service, Oak Lawn Toyota! More