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Oak Lawn Toyota

Oak Lawn, IL

Overview
Employees
Reviews
Vehicles
4.7
3,240 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,240 reviews

January 18, 2023

He kept me updated with my vehicle and also with something that needed to be replaced More

by JBLAZEVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Oak Lawn Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota; we look forward to having you as one of our valued customers for many more years to come. Juan Vazquez, Service Manager

January 17, 2023

The service department a at Oak Lawn Toyota always does a great job and Joe is fantastic. More

by jahnjunk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 16, 2023

Always a pleasure. Truck taken in and promptly serviced. Courteous staff. Excellent all the way around. More

by SCT7920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 15, 2023

It was my good fortune Lauren Kelly answered the phone when my rav broke down. Of course I was very upset but she talked me through all my options and we were able to get the car in to service dept. s More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
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Jan 16, 2023 -

Oak Lawn Toyota responded

Odie, It's great to hear that Lauren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 15, 2023

Great service! Oak Lawn Toyota has been a real blessing every time we’ve purchased a vehicle there. More

by E.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Beris
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Jan 16, 2023 -

Oak Lawn Toyota responded

Thank you so much for your wonderful review! We are thrilled that John had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oak Lawn Toyota! John Carnivele, General Manager

January 15, 2023

Very friendly, at home atmosphere. Rich, Justin and Bob made it effortless.Loving this car. More

by hgl032971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Oak Lawn Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Rich, Justin, and Bob can do to assist you, please do not hesitate to let us know. We are always happy to help! John Carnivele, General Manager

January 14, 2023

Pleasant, helpful, and empathetic about my car problem. Prompt and quick service. Appreciate the outstanding service. More

by Page
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2023 -

Oak Lawn Toyota responded

Page, Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 14, 2023

Last two times customers come in an the part they said was in not in. There’s seems to be part communication issues with other items as well More

by michaelwhite1789
Recommend Dealer
No
Employees Worked With
Unsure which parts guy
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Jan 19, 2023 -

Oak Lawn Toyota responded

Michael, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

January 14, 2023

Good service, professionals, no wait time, explain everything and check so many points, good prices More

by oday.saud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2023 -

Oak Lawn Toyota responded

Oday, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sal and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

January 13, 2023

Thank you Juan and Keith for resolving my dashboard lights codes. I can in for some recalls and dashboard lights came in. I was able to reschedule an appointment and Toyota resolved the issue quickly! More

by 9jryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2023 -

Oak Lawn Toyota responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with Juan and Keith, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

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