Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Oakbrook Toyota In Westmont
Westmont, IL
2,167 Reviews
Oakbrook Toyota is part of the Bob Rohrman Auto Group and that is more than just a name hanging on our building. It really means something. It means that we will always treat each customer like the most important person in our facility, and that is because you are the most important person in our facility. Without you we would not have so many dealerships in our network and we wouldn’t have a history that extends back over 40 years. Our staff is not here to sell you cars, we are here to build a relationship with you, and if we can assist you in your car buying or servicing process, then that is all the better.
We do not throw sales pitches at you, because we know what a sales pitch is. A sales pitch is an attempt to sell somebody something that they didn’t want for a price that they were unprepared to pay. Oakbrook Toyota wants to get you exactly what you want in the West Chicago area. We don’t mind hearing the word no, because we know that it just brings us one step closer to finding the vehicle that you will say yes to. The members of our sales staff quickly build relationships with our customers, because customer relationships are very important to us. We do not care if we sell you a car now or a year from now. We want to be there to help you in your automotive journey, and we want you to take that journey on your terms.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,167 reviews
November 13, 2012
In June 2012, I called Oak Brook Toyota Service Department to find out the cost of 45,000 mile maintenance service on my 2008 Toyota Sienna Minivan. I was told the cost was $172.95. I made an app Department to find out the cost of 45,000 mile maintenance service on my 2008 Toyota Sienna Minivan. I was told the cost was $172.95. I made an appointment and then made the needed arrangements to bring the car in. Once I arrived at the service desk, I was told a fuel injection flush $149.00 and a Power Steering flush $159.95 were recommended at 45,000 mile maintenance. I asked again if these services were needed at the 45,000 mile maintenance. I was then told more emphatically that these services were recommended. I feel I was misled when I first called. I should have been told then about the “recommended services” in addition the $172.95 service. I had no opportunity to research, learn more about or review these services. The person at the desk provided no explanatory information other than it “will prevent steering troubles”. I was put in the position of either repeating a substantial time commitment on the part of both my husband and I in order to make arrangements for drop off and pick up the van a second time, or proceeding with a snap decision I was unprepared to make. Because it was difficult to arrange another drop off, I approved the new recommendations. I believe your dealership was taking advantage of my having already made the time commitment that morning to come in for service and I resent being “upsold”. Although I usually go to a dealer for service, I now understand why many find this a poor choice. Also, I had had the van cleaned the day before for a funeral, yet when I picked it up it was covered with water spots (it was obviously washed again when serviced). The spots were so bad that I could not see clearly out the windshield. I pointed this out to someone in the service area, they then disappeared with the van for 10 minutes, reappeared with the spots around on the windows smeared so that I could drive, leaving the rest of the van unsightly. I have contacted the dealer both by phone and by email regarding my service experience. The only response of any kind has been a barage of advertising emails thanking me for my "feedback". More
by vmorrow
Employees Worked With
William Johnson
September 03, 2012
This was my first brand new car purchase. I had saved up for 6 years to buy a Toyota Prius. I test drove it last year and worked with Cesar, who patiently waited for another year until I actually came back for 6 years to buy a Toyota Prius. I test drove it last year and worked with Cesar, who patiently waited for another year until I actually came back to make the purchase. This dealership gave me the lowest price, and I talked to 4 others in the West and South suburbs. Everyone here was extremely friendly, and I told my husband I would definitely buy from them again in the future. Thanks for a great experience for my first big car purchase that I worked very hard to make happen! More
by nshervino
August 03, 2012
The salesman were excellent. They were willing to bring the car to my house to test drive! They listened and really took the time to understand our needs. What a great place to buy the car. the car to my house to test drive! They listened and really took the time to understand our needs. What a great place to buy the car. More
by pieter
Employees Worked With
Neal Steuer & Cesar Meraz
June 26, 2012
Me and my wife were shopping everywhere looking for a good used car within our budget. As used car shopping goes, it was a nightmare and we had to deal with some shady, rude, unprofessional dealers befo good used car within our budget. As used car shopping goes, it was a nightmare and we had to deal with some shady, rude, unprofessional dealers before finally stopping at Oakbrook Toyota in Westmont. My wife has always wanted a VW Beetle and we were looking around at lots of places for Beetles as well as Aveeos and Accents. We met with many deelers who were very pushy and not very helpful. All that changed at Oakbrook Toyota. Doug was great from the beginning. He had much patience with us, had great customer service and made sure we were able to get the car to fit into our budget. Doug showed much appathy and put himself in our shoes to show us he understood where we were comming from. Doug listened very well and had great concern for our needs, wants and desires and did everything he could to help make my wife's dream of getting a Beetle come true. Doug was very imformative about the car, but if he didn't know an answer to one of our questions he said, "that's a great question I don't know, but I can find out for you." And then he did find out and gave us the right answer. If you want to buy a car from a no nonsense, no bs, honest classy guy, trust in Doug Newton. More
by kevindunne
Employees Worked With
Doug Newton
May 28, 2012
VERY FRIENDLY ASSOCIATES AT OAKBROOK TOYOTA AND THE THE PRICE OF OUR NEW CAMRAY WAS COMPETITIVE WITH OTHER DEALERS - OUR REASON FOR GOING TO THIS DEALER WAS THAT MY DAUGHTER HAD A GOOD EXPERIENCE WITH THE PRICE OF OUR NEW CAMRAY WAS COMPETITIVE WITH OTHER DEALERS - OUR REASON FOR GOING TO THIS DEALER WAS THAT MY DAUGHTER HAD A GOOD EXPERIENCE WITH THEM AT AN EARLIER DATE. WILL GO BACK TO THIS DEALER WHEN I NEED ANOTHER CAR. JOHN WESZELY More
by johnweszely
March 22, 2012
Very friendly and worked well with me to make me feel comfortable buying my new car from them. Cesar and Zubair made me car buying experience very enjoyable and the car walk through was very helpful. comfortable buying my new car from them. Cesar and Zubair made me car buying experience very enjoyable and the car walk through was very helpful. More
by Amy Rybicki
March 09, 2012
The sales Manager Cesar was exceptionally friendly and all the things above. He definately have the personality to deal with customers. I recommended others, because he went above and beyond to help and m all the things above. He definately have the personality to deal with customers. I recommended others, because he went above and beyond to help and meet my needs I bought a 2012 car and I just came to look not to buy. Also Doug Marcias was very kind and helpful as well, I enjoyed doing business with them. More
by EClaiborne
Employees Worked With
Cesar Meraz Sales Manager and Doug Macias, Doug Macias
March 02, 2012
AMAZING dealership. I would absolutely recommend this dealership, especially the salesman, Neal. He was wonderful. Extremely friendly, kind, understanding and helpful. He didn't pressure me to buy any dealership, especially the salesman, Neal. He was wonderful. Extremely friendly, kind, understanding and helpful. He didn't pressure me to buy anything and took the time to explain everything with me. This was my first new car that I was purchasing and he definitely made my experience an easy one. Neal emailed me with information on the car, detailing everything I needed to know before I got to the dealership. Then he invited me to come look at the car I was interested in. The night of my appointment, he greeted me just outside the front door, welcomed me by name and was so inviting. He was by far the best salesperson I have ever come across! Greg, the finance manager, was great as well. He helped me through the "scary" part of purchasing a car. After I purchased the car, Joe showed me all the "parts" of the car. He helped me set up my bluetooth the car, so I can chat on the phone. He was extremely helpful and friendly. Again, I was so impressed with everyone that I came across while visiting the dealership. I will definitely tell my friends about it and remember it for myself in the future. Thanks for all your help Neal and keep up the great job you are doing!! More
by kimmiek
February 26, 2012
February 25, 2012 South Elgin, Illinois Most people February 25, 2012 South Elgin, Illinois Most people give either negative or positive reviews about car dealerships but 98% of the people will agre February 25, 2012 South Elgin, Illinois Most people give either negative or positive reviews about car dealerships but 98% of the people will agree they hate the process of purchasing a new car. And everyone knows the reason why. There are always high pressure salesmen and then it comes down to the manager who makes dealing even more difficult. But this is NOT the case at Bob Rohrman Group, Oakbrook Toyota, in Westmont, Illinois. They have an expert staff of knowledgeable people who are extremely professional and treat each customer with respect and dignity. We especially want to commend Jeffrey “Norm” Zalisk for doing such a great job in setting an example for the other members of his team. Our salesman John Cheung was not only knowledgeable but so polite and respectful and wanted us to feel comfortable in making such an important decision in buying a new vehicle. The entire process was handled so smoothly; there was no bickering over the price and no running back and forth to managers for approval. We came to a mutual agreement on the price and they were so honest and gave us the exact fair market price on our trade-in. At no point did they re-nig or change their mind on anything and above all they were NOT PUSHY. We highly recommend this dealership to anyone who is looking for a good experience in purchasing their next new vehicle. Ask for John Cheung, Sales Associate, and make sure you talk to Jeffrey “Norm” Zalisk, Sales Manager and you won’t have to go to any other dealership because we are sure you will get the best deal. In rating the dealership we give them a 5++ (5 being the highest). Thank you John for giving us a good car buying experience; and Joe for your vast knowledge in explaining the vehicle operations. More
by tonyzim
February 16, 2012
Nate is very professional and handled my car repair in a very timely manner. The battery keep draining and he worked on it til the problem was solved and I did not have to worry about having a car not start very timely manner. The battery keep draining and he worked on it til the problem was solved and I did not have to worry about having a car not start when I needed it to. Thanks so much Nate More
by Nancy Manthey
Employees Worked With
Nate
