Oakes Kia of Olathe

So I got in at 855 AM on Monday. Wife and I knew exactly what vehicle we were looking for to do a quick test drive. Got an associate told him what we were looking for he says OK and Wife and I knew exactly what vehicle we were looking for to do a quick test drive. Got an associate told him what we were looking for he says OK and goes to look for it. 20 minutes later he says its not on the lot. He lets me know he's gonna look for another, gets keys but 10 to15 minutes later tells me that vehicle wont open or turn on. He says He's got someone bringing another vehicle from overflow. Ok. 20 minutes later he gets the vehicle that wouldn't turn on and brings it over. weird. vehicle from over flow never arrived. Wife gets in to drive and he tells us to take it to the gas station to get filled up. Ok weird. we put fuel in it and then it doesn't turn on when we try to restart the vehicle. someone from the dealership had to jump it. we get back wife likes the feel of the vehicle just doesn't want that one obviously. Its now 1030 AM and i tell them we have to get back because our babysitter is about to leave the young children we left. Had trouble leaving because they kept asking question about numbers and negotiations. I had already told them multiple times i had to leave and that they had my phone number and that I would likely be back. wouldn't stop, finally i just left. very frustrating. talked to the sales associate while i was gone, sales associate said he would have the car i wanted from their north dealership enroute so i could see it and buy it. cool. I get back sales associate makes the sale but still no car from the north dealership. they say its enroute. I got back to sign financial documents. notice that the monthly payments i had agreed to pay are not the same as what the financial paperwork is saying. after a short back and forth he talks to managers and they fix it. frustrating because of how stressful its been already. I finish the paper work they tell me the vehicle is in enroute. an hour later i ask if they have an ETA when the vehicle will arrive. They ask and find out that the vehicle is not enroute at all. more frustrating. I tell them ill drive my trade in up there and they can put it in detailing while I'm enroute instead of waiting for it to get to this kia and then put it in detailing. I arrive at the north KIA and it isn't ready. I wait there another thirty mins. The vehicle finally comes out. sales associate fills it up with fuel. vehicle has water spots all over it and not very clean on the inside. clean enough, but not just detailed clean. whatever i just want to go home its like 550 PM and I'm at the north dealership and I live in Spring Hill. I leave. realize they only gave me one key and the engine light turns on. Go back to the north KIA. they give me the key and fix the check engine light. check engine light was for a vapor lock in the fuel tank or lines. A week later they text me and say I need to sign papers on my trade for the deal to be finalized. xxx? a week later and they are still messing up. they could have warned me last week literally 7 days ago that I would still need to sign papers . no warning at all. A week later I received a text that I had more paperwork to sign for the deal to be finalized. An insane thing to be told after you financed a vehicle for 40 thousand dollars. When I got there there was no apology or anything of the sort. They shoved some papers in my face. Darren Iverson couldn't even be bothered to come see me even though he was the one who texted me to come in and and Bruce Reves acted like I didn't exist. A week later after I signed this paper work they have yet to send a check to pay off my trade in loan. As a result I have incurred a late fee with Pen Fed. More

Noah went above and beyond to help with the purchase of the car. Absolutely the Best! the car. Absolutely the Best! More

It was very nice. Very helpful people. We never felt pressured. We would definitely come back next time. Very helpful people. We never felt pressured. We would definitely come back next time. More

Work done was fine, communication and phone procedures need work. Always difficult to establish contact with desired staff. need work. Always difficult to establish contact with desired staff. More

It was such an easy process, and I wish all business was the same! They kept me informed through the whole process and made me feel like I've known them forever! the same! They kept me informed through the whole process and made me feel like I've known them forever! More

The service staff is always friendly and kind! However, there seemed to be some higher management there that walked through without acknowledging that I was there and speaking very unprofessionall However, there seemed to be some higher management there that walked through without acknowledging that I was there and speaking very unprofessionally. I have never seen them at the dealership before and they were in suit jackets and seemed to be visiting the dealership. More

Olivia seems to know her stuff. She helped things go smoothly and quickly. We were very pleased with her work. And I love my new car. 2026 K5. She helped things go smoothly and quickly. We were very pleased with her work. And I love my new car. 2026 K5. More

Good service, in and out at reasonable time Josh kept me updated on what was happening updated on what was happening More

had a good experience with everyone from sales to finance very professional also did good job fixing and cleaning up vehicle from reconditioning department and service department Melanie kept me informed as very professional also did good job fixing and cleaning up vehicle from reconditioning department and service department Melanie kept me informed as to were vehicle was at going thru process of getting front line ready More

Kayleigh was great. Waiting room was fine. Everything was nice. The roads getting there were a pain. Waiting room was fine. Everything was nice. The roads getting there were a pain. More