Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ocean Cadillac
Miami, FL
1,506 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance.
Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,506 reviews
January 24, 2026
I contacted the dealership and spoke with a Michael Lombrozo, who was polite, kind, and attentive over the phone. The vehicle I inquired about was listed on the dealership’s website for $73,000, which Lombrozo, who was polite, kind, and attentive over the phone. The vehicle I inquired about was listed on the dealership’s website for $73,000, which I felt was a fair price. Based on that information, I decided to visit the dealership in person and met with Michael, test drove the vehicle, and sat down in his office to review the numbers. At that point, I was informed that the actual price of the vehicle was $78,800 and that the $73,000 price listed online was a mistake, allegedly reflecting the amount they took the vehicle in on trade. This was confusing, especially since I later noticed that Michael had the same vehicle listed for sale on his personal Facebook Marketplace page for $75,000. Additionally, during my initial phone call, I specifically asked whether there were any dealership add-ons that I would be required to accept. I was told there were none. However, once seated at Michael’s desk, I was informed of a non-negotiable $1,000 + add-on for PaintGuard protection. Overall, while the initial interaction was pleasant, the experience left me discontented. The discrepancy in pricing and the sudden addition of mandatory fees made the process feel like a classic bait-and-switch situation. More
by Richard
Employees Worked With
January 24, 2026
I contacted the dealership and spoke with Michael Lombrozo about a vehicle listed on their website for $73,000. I met with Michael in person and sat down in his office to go over the details. I wa Lombrozo about a vehicle listed on their website for $73,000. I met with Michael in person and sat down in his office to go over the details. I was then informed that the actual price of the vehicle was $78,800, and the $73,000 listing was a mistake, allegedly reflecting what they had received for the vehicle in on trade. This is when Melvin Pichardo, who introduced himself as the manager, stepped in. He acknowledged the online price was lower but explained he couldn’t sell it for that amount because the dealership wouldn’t turn a profit. After speaking with the vehicle's previous owner, I learned the dealership had paid less than $70,000 for it. The pricing discrepancy gave the whole situation a feel of a classic bait-and-switch. Update: The vehicle currently sits unsold for over 10 days at the dealership and has been reduced $2,000 since my visit. More
by Richard
Employees Worked With
January 22, 2026
TERRIBLE DO NOT GO TO THIS DEALERSHIP ! Take the drive to braman or pines or any other one, they stole all my belongings when I took my car to service and simply said there’s nothing we can Take the drive to braman or pines or any other one, they stole all my belongings when I took my car to service and simply said there’s nothing we can do about it , and when I asked for a manager they told me he was busy and there was nothing they could do, not even a coffee mug was given or a sincere apology terrible for brand name I have a 2026 Cadillac Escalade fully loaded not the cheap one either place is nice but that’s about it wouldn’t recommend it AT ALL More
by Td_dc
Employees Worked With
December 05, 2025
We receive on invitation to visit the dealer from Miguel and Joel only to show new vehicle with new promotion and we went just to see the offer with no intention to buy But after drive and optic 2026 we wa and Joel only to show new vehicle with new promotion and we went just to see the offer with no intention to buy But after drive and optic 2026 we was interesting but we dint thing to by But tthis to gays was very professional and convince us the grate option Finaly we agree whis payment and get of the dealer with new optic 2026 very happy with the acquisition Thank you Miguel and Joel for your grate job This is the third Cadillac in two year that we by from this dealer And we will comeback for the next one Thank you We recommend this dealer More
by jjim525
September 23, 2025
Michael Lombrozo was a true professional from the initial contact all the way through delivery of my new Lyriq. He made everything easy and straightforward. No games, no xx. Very detail oriented. When he saw contact all the way through delivery of my new Lyriq. He made everything easy and straightforward. No games, no xx. Very detail oriented. When he saw that two valve stem caps were missing on my car delivery, he immediately found some and made sure everything was perfect. He took the time to go over all the features and made sure I was satisfied with everything before we left. I wish all car sales consultants were like him. Thanks again Michael. When I'm in the market for another Cadillac, you will be the 1st person I call! 10/10. More
by Zdaman
Verified CustomerSeptember 18, 2025
Ocean Cadillac team is one of the most experienced group of people I’ve ever dealt with, especially my sevice advisor Orlando Castellon he was professional on all levels from picking up my vehicle to stayin of people I’ve ever dealt with, especially my sevice advisor Orlando Castellon he was professional on all levels from picking up my vehicle to staying in touch while my vehicle was in sevice until my car was brought back to me he stayed in touch with me every step of the way he’s the best thank you Ocean Cadillac I would never take my car anywhere else. More
by michelle10966
Employees Worked With
Can’t remember the name of the person
September 12, 2025
Jake, the salesman was excellent, he was very professional and made the transaction go smoothly. Highly recommended. Would definitely send people I know to deal with him. I would have to say he i professional and made the transaction go smoothly. Highly recommended. Would definitely send people I know to deal with him. I would have to say he is one of the best car sales I’ve ever dealt with. The dealership was beautiful and very appealing. More
by MPDAVIS83
August 31, 2025
This is the 4th time i take my car to get it fix because is shaking ... they charge my insurance and charge me a co-pay 3 times and the problem still not fix... I left my car there Thursday and they haven is shaking ... they charge my insurance and charge me a co-pay 3 times and the problem still not fix... I left my car there Thursday and they havent even call for an Status.... More
by Marcia Loja Loyola
Employees Worked With
Rather not say
August 31, 2025
I was attended to quickly, excellent service and personalized attention, I highly recommend this dealer. personalized attention, I highly recommend this dealer. More
by JORSO98
Employees Worked With
