Ocean Cadillac

Worse service PLEASE DON'T GO. Really bad attitude. They treat customers with no respect. It seems like if you have some type of accent, you will immediately get na PLEASE DON'T GO. Really bad attitude. They treat customers with no respect. It seems like if you have some type of accent, you will immediately get nasty glances. More

WORST SERVICE DEPARTMENT It is sad what has become of this dealership. There is constant turn over in service . The staff is miserable and it shows in their work. Worse the Ge It is sad what has become of this dealership. There is constant turn over in service . The staff is miserable and it shows in their work. Worse the General Managert and owners only want to sell you another car instead of helping you out. They fail to call you back even to alert you the car is ready which it isn't at times after being told come get it. The new owners from Brickell Motors ruined this dealership. Wouldn't send my worst enemy there. More

Dealership Scam On July 14, 2017 I was interested in buying a 2016 GMC Yukon XL 2WD SLT which was found on the Brickell Honda webpage but it was actually located at O On July 14, 2017 I was interested in buying a 2016 GMC Yukon XL 2WD SLT which was found on the Brickell Honda webpage but it was actually located at Ocean Cadillac. When I arrived to the dealership to speak with Peter Valdez regarding the purchase of the car, I was told that the car was already sold and I could not see it, mind you, I was staring right at the car. On the morning of July 15th, I checked their website and the same car was still posted on the website but just with $2,000 added to the price that I was originally going to purchase it for if they would've allowed me. When I called they told me that the car was already sold and offered for me to buy a Cadillac at a "better" price. They're lying to their customers in order to make a better deal on a car. More

Purchase New Escalade I went to the dealer on April 30 the last day of the month at 4:30 pm, note they close at 5 pm on Sunday's and was treated with great professionalism. I went to the dealer on April 30 the last day of the month at 4:30 pm, note they close at 5 pm on Sunday's and was treated with great professionalism. At no time did they informed me that the dealer was closing and to come back on Monday. At 7:30 pm we had completed the process and I was now a happy owner of a new Escalade. I thank the sales, finance and the receptionist for staying the extra hours to make sure that the customer was satisfied. Thank you, Carlos Hernandez. More

Disappointing service experience After losing our service advisor of 7 years at another dealership I decided to try Ocean Cadillac to service my two Cadillac vehicles. At first brush, After losing our service advisor of 7 years at another dealership I decided to try Ocean Cadillac to service my two Cadillac vehicles. At first brush, the service advisor was friendly, attentive and responsive. He never got my name right, but the appearance of absolute focus on solving the issues with the vehicle made that lapse irrelevant. The first service was completed on a timely basis, but there were problems right our of the gate. The incorrect use of a lubricant in the differential was ceeating friction and a clanking sound when driving. Additionally, the steering mechanism was now making a squeeking sound. The vehicle was returned to the dealer and the appropriate lubricant was added to the differential eliminating the problem there, they were unable to replicate the noise in the steering column, yet on the way back home the noise reappeared. Again I returned to the dealer and the diagnosis was that the steering mechanism needed to be replaced. After a two week stay at the dealer, the vehicle was returned only to find the noise had not been repaired. Another service visit was scheduled a week later, upon arrival, I was told that they would not be able to provide a loaner and that they would call me when one became available. I left the dealer quite upset. My time is valuable and I has already spent 3-4 hours of travel to and from the dealer for what should have been fixed on the first visit. Trying not to harm the dealer with a poor review, I called and left a message for the service manager. Still waiting for a call back! Truly disappointed with my service experience. Had been looking forward to establishing a long term relationship with another service provider. Pity this will not be the case! More

Poor service I made contact with service manager Gonzalez reference my vehicle being there for a month and work it was brought in for wasn't completed and discrepa I made contact with service manager Gonzalez reference my vehicle being there for a month and work it was brought in for wasn't completed and discrepancy on my vehicles mileage. Only to be told by my service tech to bring it back when I need an oil change. I live nearly 80+ miles away and that's unacceptable. He responded to my email but I have yet to receive a call reference the service I received. I had to replace my tints that were removed and not replaced at the dealer. Note they said they would replace my tints but the tolls,gas, miles, and time it would cost me, I had it done. Hopefully they will reimburse me. They tried, but service was totally substandard. Note I did receive a loaner the entire time, but it shouldn't take a month for misc. work to be done. When I purchased my Cadillac I was so excited, A luxury vehicle, yeahhh. But I hope my service isn't always this bad. Hopefully they'll get it right when I return for my oil change. More

Good job! I had some misunderstanding with guys, but they took care of everything, fixed my car, gave me loaner and helping me to fight with insurance company ) I had some misunderstanding with guys, but they took care of everything, fixed my car, gave me loaner and helping me to fight with insurance company )) i'm planning to purchase another car there. More

So glad I shopped at Ocean Cadillac After owning my current Cadillac for 15 years, I was very apprehensive about buying a new vehicle. From the time my husband and I walked into the sale After owning my current Cadillac for 15 years, I was very apprehensive about buying a new vehicle. From the time my husband and I walked into the sales department, I was put at ease. Marc Anthony Salvat made the whole experience so wonderful. He helped me in selecting a car that exceeded my expectations and took time after the sale to be sure I felt comfortable in using the features my car came with. I left the dealership with excitement of my new purchase! I would recommend anyone wanting to buy a new or used car, to see Marc Anthony. Sharon S More