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Ocean Cadillac

Miami, FL

4.5
1,428 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance. Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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17800 Ipco Rd

Miami, FL

33162

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Showing 1,428 reviews

November 30, 2024

As I walked in to ocean Cadillac I was approached and greeted by Henry Sotolongo. Henry was very knowledgeable and set me in getting a new car for my mom. Definitely recommend his services! More

by Alejandro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Sotolongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear Henry was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2024

I recently purchased a car from Ocean Cadillac dealership, and my experience with Henry Sotolongo was outstanding. Henry was knowledgeable, attentive, and made the entire buying process seamless. More

by PhilipR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Sotolongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Ocean Cadillac responded

Thank you, Philip, for your feedback on your recent visit to Ocean Cadillac. It's great to hear that we were able to assist you with your purchase and that you had such a positive experience.

November 30, 2024

Visiting from family here Clearwater saw they had an xt6 in our price range. Wasn’t happy with their trade in offer but was satisfied in the end with our deal More

by Albrightdean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Diaz
Dec 02, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dean, feel free to contact us at your convenience.

November 30, 2024

La atención fue excelente, fueron muy amables y te apoyan en todo el proceso, Willy buen vendedor More

by francisgonzalezdesousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willy Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Ocean Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 29, 2024

Terrific service. They are thorough and prompt. Kind, knowledgeable, and helpful team. They go above and beyond. More

by MTerryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Castellon, Albert Prat
Dec 02, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2024

Bait and Switch - CAUTION! They show a 2024 XT6 "New" 2024 Cadillac FWD Luxury VIN : 1GYKPAR47RZ737814 Lease for $399 Per month for 24 Months Plus tax. $2540 Down Payment - YE More

by ticketfl
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Emily Lopez
Dec 05, 2024 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 27, 2024

it vou're looking for an exceptional car-buying experience, look no further than Ucean Cadillac in Miami Gardens! I haven't even had the chance to pick up my car vet due to my hectic work schecue. More

by Blackdiamondsecurities
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Santos and Fernando Diaz, Fernando Diaz
Nov 27, 2024 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

November 27, 2024

Asked specific questions regarding the vehicle and was blatantly lied to. Upon delivery it was not at as described with lots of cosmetic issues More

by BRACKETROADSERVICE
Recommend Dealer
No
Employees Worked With
Fernando Diaz
Nov 30, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 27, 2024

From my first phone call with Willy, thru the entire search, car instructions which are more detailed with the new vehicles, to negotiations and delivery of my brand new car!! Willy was great! A delight More

by SK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Lopez
Nov 27, 2024 -

Ocean Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Willy! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 27, 2024

Willy was great. But after sale I found defect in color cover. Went to Cadillac Ocean service and met with rude, unprofessional manner by service employees. Basically More

by azarnovruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Polanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando (not sure about surname), Fernando Diaz, Albert Prat
Nov 30, 2024 -

Ocean Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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