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Ocean Cadillac

Miami, FL

Overview
Employees
Reviews
Vehicles
4.5
1,428 Reviews
Our Cadillac dealership has a large inventory of new models and used vehicles. Come join us for a Test Drive in any of our Models in our Line-up. what you can expect from any of our models: They're turning heads, American Luxury at its Pinnacle Stage, State of the Art Technology, while the exterior exudes modern elegance. Miami, Miami Beach and Sunny Isles Beach Cadillac customers can visit us today for a test drive. You can find driving directions to our dealership on our hours and directions page, or for information on how to contact us. At our Miami Beach Cadillac showroom, look forward to serving you.
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17800 Ipco Rd

Miami, FL

33162

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Showing 1,428 reviews

February 05, 2021

Great service and I’m very satisfied. I was very pleased how sufficient everything was. The salesman was super informative about the vehicle and I appreciate the dealership for their outstanding customer se More

by POPFETTI96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Feb 05, 2021 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 05, 2021

Bought a used Mercedes-Bens that was delivered without floor mats "Because of Covid" , windshield wipers needing replacing and windows still dirty from all stickers after I had to wait to get the car clea More

by ribeiro.dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enrique Capiro
Report | Print
Feb 19, 2021 -

Ocean Cadillac responded

Dan, providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

February 04, 2021

Amazing service and very friendly. Process was quick and didn’t take long at all. Will definitely be back for future purchases thank you again! More

by LALLOPERE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurizio Michael and Mariano
Report | Print
Feb 04, 2021 -

Ocean Cadillac responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac! Congratulations on your new vehicle!

February 03, 2021

David Dill made it very easy. He is a pleasure to deal with and knows what he’s doing. He walks you through every step and is always there if you give them a call. The best. More

by RUCCIR
Recommend Dealer
Yes
Employees Worked With
David Dill is the best.
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Feb 03, 2021 -

Ocean Cadillac responded

It's fantastic to hear that David provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ocean Cadillac!

February 01, 2021

If you want to bullied, repeatedly told outrageous lies, mis-scheduled, spoken down to, and hung up on then please see John Diaz in service. More

by MAINSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Gendler, Jose Ramirez
Report | Print
Feb 16, 2021 -

Ocean Cadillac responded

Dear Ms, Scott, I realized that I responded to one of your other posts. It was great speaking to you the other day and resolving your issues. The team mentioned to me that there were some scratches that on a piece of the interior that were not there before. I told them to go ahead and replace it for you. Hopefully they have already reached out to you to get that taken care of. Thanks Alex

Feb 16, 2021 -

MAINSCOTT responded

Many thanks for sticking with this to ensure all issues are resolved. Greatly appreciate, Donna Scott

January 26, 2021

Great experience all around! David Dill made all the difference with my new vehicle! Will definitely be doing business with Ocean in the future. Thanks again! More

by GGW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dill
Report | Print
Jan 26, 2021 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear that David and our team were able to serve you and demonstrate our commitment to a great sales experience. If there is anything we can assist you with in the future, please let us know.

January 25, 2021

Amazing dealership will be back When I get my next car Pat was amazing sales person manager awesome finance guy stay late for us without one complaint Will definitely drive one hour to get a new car again More

by Juliecroteau7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Petrina Cossentino
Report | Print
Jan 25, 2021 -

Ocean Cadillac responded

Thank you for sharing your experience with us! We're happy to hear that Petrina and the team took such good care of you, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

January 25, 2021

It was nice that someone came to my home to pickup my vehicle for service. Barbara and the entire team was very professional. Thanks again More

by BLESS1604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
Report | Print
Jan 25, 2021 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ocean Cadillac!

January 20, 2021

Great service didn’t take too long and the staff was nice and very helpful. Would recommend, Also Jose went above and beyond to take care of me More

by Gege
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose/. Daina , Jose Ramirez
Report | Print
Jan 20, 2021 -

Ocean Cadillac responded

Thank you for your very kind review, Gege. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

January 19, 2021

Called Ocean Cadillac spoke with Alejandra who is a Manager. I told her not to waste my time because I knew what I wanted to spend. She told me no problem and I should come out and test drive the car. More

by atwist326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Ramirez, DAS Admin, Al Mendoza
Report | Print
Feb 03, 2021 -

Ocean Cadillac responded

Hello, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your lease agreement? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

Feb 03, 2021 -

atwist326 responded

My name is Allison Twist . I am not in your system because only took it for a test drive . Alejandra lied to me and wasted my time . I told her what I could afford to pay and she told me no problem. We can work within the budget Before, I went out there I told her I don’t want to pay 1 dollar over my budget. She told me no worries just come test drive the car . I did and then when I told her I liked car. Her supervisor got on the phone and told me there is no way I could lease that car in my budget. He told it’s her job to get people in to test drive the car even if she has to lie to people . That is so unprofessional .

Feb 03, 2021 -

Ocean Cadillac responded

Ms. Twist I apologize for the experience and is certainly not what we would have hoped for. We will work with our team to prevent situations like this from happening. I hope you were able to find a vehicle in your budget. If you weren't please feel free to reach out to me directly and I will see what I can do. I promise to not waste your time. My name is Alex and my cell phone is 305-951-7408.

Feb 03, 2021 -

atwist326 responded

No Thank you.

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