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Oklahoma City Volkswagen

Oklahoma City, OK

4.5
1,338 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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4710 NW 39th St

Oklahoma City, OK

73122

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Showing 1,338 reviews

April 27, 2021

Bad service and my car is still leaking fluids. The problem was never fixed I been there 3 times for the same fluid leak. Problem has not been solve More

by tony7953
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Oklahoma City Volkswagen responded

Thank you for taking the time and giving us a review. At Oklahoma City Volkswagen it is our purpose to provide a superior service and top notch experience. Based on your review we did not meet your expectations nor our. At this time we need more information. Please email us your name and contact information at wecare@okcvw.com and a member of our team will reach out to you directly. Thank you for trusting OKC VW with your automotive needs and we look forward to hearing from you soon. Respectfully, Team OKC VW

April 27, 2021

Okc VW service Department has always taken care of us on both VW's that we own. The service team is always professional and friendly More

by D. Laidley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 27, 2021 -

Oklahoma City Volkswagen responded

Thanks for your review! We're so pleased to hear that you trust us with both your VWs. We sincerely value your business and look forward to your next visit! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 27, 2021

AS per usual the team at OKC VW took great care of myself and the vehicle I purchased there 14 years ago. I am always happy to when I leave knowing my vehicle was well looked after!!1 More

by BOLSHOICHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 27, 2021 -

Oklahoma City Volkswagen responded

Thanks for taking the time to leave us a review, Chris! It means a lot that you've trusted us with your vehicle for so long, and we always enjoy having you at the dealership! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 26, 2021

I had an amazing, hassle free experience! Rio was super helpful and answered any questions I had without difficulty. I was provided the ability to email my information without any difficulty while I was at More

by JanieDBarrios
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bridwell, Mario Fails, Rio Del-Rio
Apr 27, 2021 -

Oklahoma City Volkswagen responded

Thank you so much for taking the time to share your feedback with us, Janie. We are delighted to learn about your positive experience working with Rio, and congratulations on your new VW! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 26, 2021

Easy and excellent service ,very friendly staff and great customer service that’s what a car dealership should be for their customers, thank you so much for your dealership More

by tru.widener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 26, 2021

Tammy and Brian were very attentive and helpful. Although it took a bit to recieve my part ( they had to order it from Germany) they stayed in touch with me and got me a loaner vehicle while they w More

by MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Mark, Thank you for taking the time to share your thoughts on working with Tammy and Brian. We're glad to hear we delivered such a great experience! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 26, 2021

cant contact the service department. Got a "we'll call you back" on the first call, got someone that had to "return my call" the second time, and never got the call back that I was waiting on. The servic More

by MarkinOKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Hello, Thank you for taking the time and giving us a review. At Oklahoma City Volkswagen it is our purpose to provide a superior service and top notch experience.Based on your comments we did meet your expectations nor ours. We have been in process of updating our systems and we need more detail on your experience so we can make sure it does not happen again. Please email us at wecare@okcvw.com with your name and contact information and a member of our team will reach out to you. Again, we apologize for not meeting your expectations and we look forward to hearing from you. Thank you for your continued support. Respectfully Yours, OKC VW Team

April 25, 2021

Brian Smith did an excellent job explaining what our car needed repaired and did an excellent job keeping us updated on all aspects of the repair. He is professional, friendly, honest and truly cares about More

by AMYBRUNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Chadwick
Apr 26, 2021 -

Oklahoma City Volkswagen responded

Amy, i's great to hear that Brian was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oklahoma City Volkswagen! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 24, 2021

I had the best experience leasing a Tiguan at OKC Volkswagen! Everyone was so friendly and it was evident that they put emphasis on providing amazing customer service. Rio helped me find the perfect More

by lls13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Threet, Rio Del-Rio
Apr 26, 2021 -

Oklahoma City Volkswagen responded

We are very happy Rio and Joey provided you with such a positive experience during your Volkswagen Tiguan lease! We sincerely value your business and look forward to your next visit. Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

April 20, 2021

Rio did a great job helping me purchase a used Ram 1500 Pickup. He was knowledgeable of the truck, which has not always been my experience. No high pressure and was able to work the deal I desired. Rio was More

by Edward.k.lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Threet, Rio Del-Rio
Apr 21, 2021 -

Oklahoma City Volkswagen responded

Here at Oklahoma City Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Edward, you enjoyed your experience with Rio during your Ram 1500 purchase, and it was a pleasure having you at the dealership. We appreciate your review! Servicing you and nothing else! Your Team at Oklahoma City Volkswagen

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