Olathe Dodge Chrysler Jeep RAM

Well, it started off with an oil change and ended with me having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off brea having to replace the hood latches on my Jeep. One of the technicians I guess did not see the keyhole on the hood latch proceeded to yank it off breaking the lock. It would not have bothered me if they had said something before they let me drive my Jeep home with a single latch, holding my hood down. When I noticed what happened I reached out to the lot. I had to drive back to the lot to show them that it was broken. They told me to order a new set, which I did and send them the invoice and they would reimburse me. When I sent the invoice, they gave me a credit to my account. I asked for an actual refund of a check, which of course red tape three weeks later still have not seen the check for the replacement hood latches. I really like the sales people here, but I will not be coming back to get my vehicle service here ever again. The fact that they allowed me to drive home with one hood latch, broken speaks volumes for how much stuff they cover up and don’t tell customers More

Kendrick was fabulous, he got our vehicle in for service right away! Luckily it was minor, and we were in and out in no time. right away! Luckily it was minor, and we were in and out in no time. More

Marshal, the car salesman, did a good job of moving the process along smoothly and made this fun. process along smoothly and made this fun. More

They are helpful and friendly. Talked through all of the steps and checked in with me through the service. Talked through all of the steps and checked in with me through the service. More

I made an appointment to have my vehicle evaluated for a warranty claim. When I showed up at the scheduled appointment, I was told that I would have to leave my vehicle there for 2-3 days and the appointmen warranty claim. When I showed up at the scheduled appointment, I was told that I would have to leave my vehicle there for 2-3 days and the appointment was just to drop off my vehicle. I insisted that someone look at my vehicle that day. It took them approximately 15 minutes to look at the missing piece of trim and confirm it was covered under warranty. I was told the part had to be ordered and would be in approximately 5 days later (August 3rd). I was assured that I would be called when the part was on to schedule a time for repair. It is now August 14th and no call. I called today to check the status and have had to leave several messages for Michael because apparently he's the only person that can tell me if the part has arrived. More

Great experience! Claudia was very easy to work with! No pressure! Finance department was quick and did not take up a lot of my time or pushy trying to sell me differe Claudia was very easy to work with! No pressure! Finance department was quick and did not take up a lot of my time or pushy trying to sell me different products for my new purchase on a vehicle! Very courteous and friendly dealership! This is my second purchase from this dealership. More

Clean and well staffed. I got pretty much what I asked for and drive off the lot feeling like a winner. Eli and Julius were a couple absolute man-panthers! I got pretty much what I asked for and drive off the lot feeling like a winner. Eli and Julius were a couple absolute man-panthers! More

Worst customer service experience I have ever had anywhere. Rude initially, then realized the mistake and changed their tune. Had vehicle for over 2 weeks and still never found the problem. Drove in anywhere. Rude initially, then realized the mistake and changed their tune. Had vehicle for over 2 weeks and still never found the problem. Drove in for over 200 miles and left it with less than a quarter tank when it was dropped off full. I have no confidence in their service and will actively tell people not to go there. More

Blaine and Spencer were very helpful and attentive to my questions and concerns. Laura was extremely professional, polite and knowledgeable. It was a very smooth, stress-free purchasing experience. questions and concerns. Laura was extremely professional, polite and knowledgeable. It was a very smooth, stress-free purchasing experience. More