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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
1,853 Reviews

1,853 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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May 02, 2024

I turned my vehicle in at 7:30am, with an appointment and didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free o More

by Mark Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Mark, I'm sorry to hear about your experience. We aim for efficiency and transparency in our service department, so it's disappointing to see that we didn't meet those expectations here. Your feedback is valuable and will be taken into consideration as we work on improving our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Tony Acock - Service Manager - 9137803700

May 02, 2024

Very poor communication and customer service. I had to call to get my own updates and most of the time had to leave a message. After not getting responses, I would have to go to the dealership in More

by nicholas.mcwain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Nicholas, I'm sorry to hear about your experience. This is not the level of communication and service we aim for. We understand how important it is to keep our customers updated especially when their vehicle's condition is involved. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Tony Acock - Service Manager - 9137803700

May 02, 2024

Your dealership has been very helpful with our Jeep. Joshua Scudder, was very helpful getting our vehicle fixed and back to us. I would recommend your dealership, and Joshua the service writer. Thank More

by dlmatthews50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Joshua and our team at Olathe Dodge Chrysler Jeep Ram were able to assist with your Jeep repair. We appreciate the recommendation, and we'll be here if you need anything else in the future!

May 02, 2024

Jesse was aswsome ! !! He is very professional with his work!!! Great Job !!! A great experience overall. More

by msdeiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Venzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're delighted to read about your positive experience and we appreciate the kind words! It's great to know that you found our team professional and efficient. We strive for such a service. If there are any other ways we can assist you, feel free to reach out to Tony Acock - Service Manager - 9137803700. Thank you!

May 02, 2024

Steering wheel and touch screen had oil and or grease on them. A complimentary car wash would be welcome. Pick up took 30 minutes, had to ask receptionist if car was coming. That was second time that happen More

by kcacre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the condition of your vehicle and the delay you experienced during pick-up. This is not indicative of our usual standards, and we'd like to make it right for you. A complimentary car wash sounds like a great idea! Please reach out so we can discuss this further. Thank you, Tony Acock - Service Manager - 9137803700

May 02, 2024

I didn't have alot of time but stopped in and stan got me in and out and notified me when they were done so I could get back to work. A+ in my book More

by MR.WRIGHT14U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Acock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben turner/sales. Derrick hill/ finance
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Stan was able to provide you with a quick and efficient service at Olathe Dodge Chrysler Jeep Ram. Thanks for the A+ rating! We appreciate your time in leaving this review.

May 02, 2024

Stan went above and beyond to keep me informed on the recall for my truck. He also multiple times asked if I needed anything else. Thank you More

by Bill Eichinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Acock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Bill, it's great to know that Stan provided excellent service and kept you well-informed during your visit at Olathe Dodge Chrysler Jeep Ram. We appreciate the feedback!

May 02, 2024

Oil change and an axle sensor replacement. Seemless and easy with a loaner for the warranty work. More

by ssutton246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words! We're glad we could take care of this for you and look forward to seeing you next time. - Olathe Dodge Chrysler Jeep Ram

May 01, 2024

Raymond was super nice and kind. He was very attentive to the needs of my car. He is very professional with his work. Thanks Raymond! More

by veracoleman59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Aranda
May 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Vera, it's great to know that Raymond provided attentive and professional service for your car at Olathe Dodge Chrysler Jeep Ram. Thanks for the shout-out!

May 01, 2024

The service went smooth and was exactly what I was expecting. A great experience overall. More

by krazyjhawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to hear it! Thank you for being an Olathe Dodge Chrysler Jeep Ram customer!