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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,324 Reviews
Call Service Center (913) 298-8939

2,324 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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April 03, 2025

Not impressed with service on eco diesel. I have had problems with the eco diesel after year 4 of owning it. It took 6 years to correct 1 recall for the fuel pump. More

by mrcrouch43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lucas Kay Service Manager 913-780-3700

April 03, 2025

Oil Change/Tire Rotation over $100 even with coupon. Above average wait times. Crappy offers to buy your vehicle while servicing. More

by JeremyW
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Kay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Londyn
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Apr 06, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lucas Kay Service Manager 913-780-3700

April 03, 2025

Besides the long wait time for an oil change and tire rotation, the experience was good. The environment was pleasing! More

by gawillich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

April 03, 2025

Service guy was very helpful and knowledgeable about the cost of services and relayed them to me ahead of time for approval. More

by hlmurr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Barletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

March 31, 2025

parts changers Not mechanics. Overpriced and do not listen to what you say when you drop a vehicle off. More

by ethan.rice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Barletta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience, Ethan, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

March 30, 2025

Jim was great. You should fire the person who thought up the fifteen word limit More

by TJWCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
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Mar 31, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

HAHA, Thank you for letting us know Jim did a good job for you. I agree with the second part as well, minimum word requirements seem more than a bit unnecessary. Lucas Kay Service Manager 913-780-3700

March 29, 2025

Kendrick was awesome to work with! Very nice young man, super informative! We will definitely work with him again in the future! More

by Jill.Muhlhauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Olathe Dodge Chrysler Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Lucas Kay Service Manager 913-780-3700

March 29, 2025

Great job got our oil change and they checked some other areas we also have an issue with a headlight it is under a extended warranty More

by johnriedel1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think he was a new service department guy not sure on name
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Mar 29, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Olathe Dodge Chrysler Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Lucas Kay Service Manager 913-780-3700

March 28, 2025

What’s the point of an appointment for an oil change if it takes 2 hours to get it accomplished. Oil changes do not take near that long. Don’t allow that early of an appointment if everything is booked. More

by nash7064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Lucas Kay Service Manager 913-780-3700

March 28, 2025

Expensive… not sure I actually got a good deal and the customer service is not great. We spend a ton there and I’m not sure we aren’t paying too much. Just my opinion. More

by BCowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner Walker
Report | Print
Mar 31, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lucas Kay Service Manager 913-780-3700

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