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Olathe Toyota

Olathe, KS

3.7
547 Reviews
A Kansas City Metro Area Toyota Dealer for over 31 years serving both Kansas and Missouri. Prominently located in Olathe, Kansas, we are only 20 minutes from Downtown Kansas City, The Legends, The Sprint Center, The Power and Light District, The Country Club Plaza, The Truman Sports Complex, Verizon Wireless Amphitheater, Westport, Raytown, Lee's Summit, Gladstone, North Kansas City, Parkville, and the Kansas Speedway. We are a short drive from Prairie Village, Merriam, Lenexa, Shawnee, Mission, Paola, De Soto, Bonner Springs, Town Center Plaza and Brookside, and only minutes away from the Heart of Johnson County, Spring Hill, Leawood, Gardner, Overland Park, Eudora, Ottawa, Stillwell, The Sprint Campus, and The Great Mall of the Great Plains. Olathe Toyota is conveniently located at exit 218, the Sante Fe exit, on I-35 south of I-435. Rawhide Rd is a frontage road on the North West corner of Sante Fe and I-35. Taking Excellent Care of our customers is Priority #1. We have won Toyota's prestigious President's Award five years in a row (2005, 2006, 2007, 2008 and 2009). We also won it in 2001 and 2003. We not only want to meet, but exceed your expectations in Sales, Customer Service, Parts and Service. When you purchase a vehicle at Olathe Toyota, we don't want to just sell you a car, we want you to be our customer for life. Which is why we give you a Lifetime Warranty* with every new Toyota and select used car purchases.
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685 North Rawhide Drive

Olathe, KS

66061

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Showing 547 reviews

July 24, 2017

Took car in for repair. Car is in worse condition now!!! Took car in for service, to Olathe Toyota yesterday. Condition upon delivery: A/C hot on driver side, cold on passenger side. Rear A/C unit was More

by Unhappy Service Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 08, 2017 -

Olathe Toyota responded

Mr. Critchfield please see the repose from our Service Manager. Mr Critchfield brought his 2006 Sienna Van on 7-24. His complaint was the Air conditioning wasn’t working correctly as well as the parking brake (which was repaired by another shop) wasn’t doing its job and functioning properly.John was quoted $105.00 for diagnostic on the AC system as well as $99.00 for the Parking brake Diagnostic.What we found was someone had over-tightened the parking brake shoes on the passenger side, to the point that the brake was engaged all of the time on that side.Not only does this cause a tremendous amount of wear but it heats up quickly potentially harming componets around it . We gave him a quote for repair which included new parking brake shoes and machining the parking Brake drums to start with a new surfaces. This is the only way we would perform this type of repair “by the book” right out of Toyotas repair manual.I am sure there are shops that will cut corners and do this job cheaper than us but we will only do it one way, the correct way.After all someone else had already “fixed it” so we had to figure out what they did and undo it and fix it properly. The AC diag was a little more complex as we found multiple leaks.Generally when we do AC diag we recover the Freon in the system to see how much we have and if we have any leaks. We found .3 lbs of Freon in the system so 90% of it had leaked out. Upon further inspection we found that someone had put dye in system ,this actually saved us a step and made the leaks very visible in both the front and rear units but mainly in the rear air. We gave Mr. Critchfield an estimate on both repairs which he immediately declined. After seeing a chat where he had voiced his displeasure I called him to discuss the diagnostics we had performed and the estimate we had prepared. I told him that he could bring his Van back in and my Technician would show him what he had found and Mr. Critchfield could make his own determination on the Diagnoses, he declined.

Aug 08, 2017 -

Unhappy Service Customer responded

Still not happy with the service provided, the care of the customer at time of pick-up or the belligerent telephone call from the service manager. I still feel this organization deserves a DO NOT RECOMMEND.

July 21, 2017

Best Car Buying Experience...Ever Olathe Toyota was not the first Toyota dealership we visited. We'd been working with another dealership closer to our house when we discovered that t More

by happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau and Nick
July 19, 2017

purchased new vehicle joji was great person greeted very nice and help us out to find what we are looking for . Great customer service. he also added front window tinted More

by GITA T PATEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ASHLEE TACKETT, Joji Eapen
July 13, 2017

Kendall KileI Best car buying trip ever. I am 77 years old. Mr Kile listened to our wants and filled our needs and wee bought the first car he showed as at the pri More

by rm1941
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2017

Great experience for an out of state buyer My wife and I had been looking at Highlanders for a while, when we were close to buying we starting looking at dealers in KS after not finding what we More

by OKBuyer
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2017

Great Place To Purchase a Toyota!!!!!!!!!!! Joji was great!!! As was the rest of the staff!! Like always!!! My family and I have purchased many vehicles with them and will continue to do so!!! More

by DW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joji Eapen
June 27, 2017

Kendall Kile Mr. Kile made me feel very welcome. He came outside to greet me when I arrived . He told me about the car i was buying, and answered all my question More

by Lani RAV4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2017

Looking for a new vehicle ? This is the only stop you need. Looking for a new vehicle? This is the only dealer that you need and your hunt for a new car or truck is over once you drive in here and experience th More

by Del
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2017

Great Experience! Even though they did not have the car I wanted in inventory, they found just what I was looking for and had it in 24 hours! Kendall Kile was great to More

by maureen h, lenexa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Kile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Paredes
June 20, 2017

Excellent Service I have not owned a car for 15 years and hadn't bought one in almost 20. Everyone at the dealership was incredibly warm, professional and helpful, from More

by afminkc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joji Eapen
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