Olathe Toyota

Injury and Insult Equals Lawsuit They performed leaf springs recall service work on my Tacoma. Afterwards my lift kit sagged in back and they refused to fix it or to return my part They performed leaf springs recall service work on my Tacoma. Afterwards my lift kit sagged in back and they refused to fix it or to return my parts. They tried to tell me that my truck had no lift kit parts, even after I gave them a copy of my original receipt. They had written notes on the service order - after I got a copy at service check-in- and claimed that I had agreed to their notes! Insult to injury: they accused me of posting a slanderous review about them online. They tried to say I wasn't really interested in reimbursement (since I had called several times before it went to Court), but that I was personally obsessed! Apparently, the terms of service for this website disallow my reporting the results of the court case. However, with the facts recorded in the public record of the case, Johnson County District Court, #15-SC0500, I am fully confident in making this negative review of this dealership. I leave the reader to look up the case for themselves should they feel inclined. Ya know, maybe just a "coincidence," but my so-called "obsession" with them was cured once I got paid. I would never deal with them ever. More

Kendall Kile – He’s in a League of his Own!! If you are in market for new/used car ask for Kendall Kile. I am a female buyer from out of state, who was searching for a specific used car. Saw o If you are in market for new/used car ask for Kendall Kile. I am a female buyer from out of state, who was searching for a specific used car. Saw one on the Olathe Toyota website. Noticed the MANY positive reviews on Kendall. Emailed dealership to check if car was available, requested for Kendall, and voiced a concern since website stated dealership experienced a recent hail storm. I received a response advising it was Kendall’s day off, but they would forward my inquiry to him. I was in no hurry, since I was calling from St. Louis, MO (3 ½ hrs away.) To my surprise, I noticed I missed a call. It was Kendall and he left a message and sent me a text introducing himself and disclosed that car was on the lot during the hail storm. He offered to go to work, even though it was his day off to check what kind of damage the car sustained, if any. I replied that he did not have to go in on his day off, since I was calling from out of town. He texted, if he did not get back w/ me that day, then it would be 1st thing in the morning. Well guess what, Kendall got back to me the same day, advising car did experienced minimal hail damage (4 dings that could only be seen if you were eye level to the car) and sent me pictures. I let my husband know and he was not interested due to hail damage. Asked Kendall what is best price on car considering hail damage to see if it would persuade my husband differently. He came back w/ price. My husband still wasn’t sold, but agreed contingent on personal walk around, getting an estimate on hail damage, possible pre-purchase inspection, and planned for our drive to dealership. Kendall then mentioned they have someone that could assess hail damage under correct lighting. I figured it wouldn’t do any harm. A couple days later, Kendall asked if I could call him. I thought oh no! He said the assessment came up w/ a few more dings that he didn’t initially see, but said dealership agreed to do paintless repair at no cost to us, if I were to agree and we did. The weekend we were due to drive in had a forecast w/ a lot of rain and flash flood warnings throughout the state of Missouri. We still decided to go and joked w/ Kendall to look for the couple arriving by boat. Upon arrival, Kendall greeted us w/ a warm welcome. He thanked us for driving in and didn’t want to waste anytime since he knew we still had a drive home ahead of us. All was good. Could not see any hail damage. Dealership not only was able to beat my credit union’s interest rate, but also at a longer term. They initially offered an extended warranty at 5yr/100k mi. but then came back and said could extend mile terms to 125k at same price, since car had less than 12k miles on it. We were in and out of there in no time. As I was leaving, Kendall knew I was nervous about driving my new car home in the rainstorm. He made the suggestion to me to avoid large puddles and for me to drive in the middle lane as opposed to right or left lanes, because there is better water drainage from the middle and will help prevent hydroplaning. LAST, but no least, he asked if I would text him to let him know that we made it back to St. Louis ok. That summed it up…Kendall is truly a straight shooter, genuinely honest young man. I didn’t think those words could be in same sentences describing a car salesman. Can’t thank him enough for making this deal seamless. I would drive the 7 hours again, roundtrip, to buy my next car from him. Thank you Kendall!! More

AMAZING STAFF WE LOVE OLATHE TOYOTA, THEY HAVE AMAZING DEALS AND AN AMAZING STAFF. I especially LOVE JOJI EAPEN he is an amazing cars salesman, he gives you the bes WE LOVE OLATHE TOYOTA, THEY HAVE AMAZING DEALS AND AN AMAZING STAFF. I especially LOVE JOJI EAPEN he is an amazing cars salesman, he gives you the best deal and the best car, he really goes in depth with the car you are looking at and treats you like family, he is an amazing person, we have bought SO MANY cars from him from the past 10 years, currently we bought our son a brand new 2017 toyota corolla and Joji sold it to us with an amazing deal. When you go to Olathe Toyota ask for JOJI!! More

Bad experience, never recommend My name is Amgad Megally , I visited you at around 1 pm today as we seriously looking for a good deal on Camry or Corolla . My family and I met a goo My name is Amgad Megally , I visited you at around 1 pm today as we seriously looking for a good deal on Camry or Corolla . My family and I met a good sales person ( Cheeses or Korean) He was flexible and cooperative, I was discussing with him some good deals from other dealers. at some point, he checked with his sales manager who came to us and talked unrespectfully. He was rude. I don't think I will buy my next Toyota from this rude sales manager. He left us shortly after his un polite speech. Dear dealer representative, do you know how many other Toyota dealers around you? Do you know how do they do with their possible customers. Any way, thank you that you helped me to filter Toyota dealers, and know where to go to get my new Toyota. More

Yay Kendall Kile!!!! Kendall Kile was the absolute best salesman to work with. Loved working with him. Made buying a car a very very pleasant experience. Kendall Rock Kendall Kile was the absolute best salesman to work with. Loved working with him. Made buying a car a very very pleasant experience. Kendall Rocks!!!!! More

Thank you Kendall Kile and Olathe Toyota!! Kendall was very helpful in finding the vehicle I was looking for. He was very pleasant and it was a pleasure to have him as my dealer. Just ask for K Kendall was very helpful in finding the vehicle I was looking for. He was very pleasant and it was a pleasure to have him as my dealer. Just ask for Kendall Kile when purchasing a vehicle at Olathe Toyota. I also want to thank everyone that was involved in my purchase. More

Ask For Kendall Kile If your looking for a Toyota with a great experience, I highly recommend going to Kenny Thomas Toyota in Olathe KS. When your there ask for Kendall Ki If your looking for a Toyota with a great experience, I highly recommend going to Kenny Thomas Toyota in Olathe KS. When your there ask for Kendall Kile, he went way beyond what I expected a dealer to do. I had already bought a 2016 Tacoma and loved it and my wife wanted a 2017 4Runner. From the start Kendall was super nice and helpful, my wife had a very specific configuration she was looking for. Kendall was great, he found exactly what she was looking for and stayed in constant contact with us about when it would arrive at the dealership. Once there the actual negotiation was actually quite simple, I asked for a few things and they said yes, that's all there was to it. Overall I give this dealership and Kendall 5 stars! More

Pleased We had John Ouang as a salesman, and he was very personable, and helpful!! Glad we stopped by! I now have a highlander and am very HAPPY! Thank you! We had John Ouang as a salesman, and he was very personable, and helpful!! Glad we stopped by! I now have a highlander and am very HAPPY! Thank you! More

Pathetic service, courteous only till the time deal is made I bought an SUV today from the Olathe Toyata and believe me, its one of the worst services provided in all the dealers I have met till date. I was sho I bought an SUV today from the Olathe Toyata and believe me, its one of the worst services provided in all the dealers I have met till date. I was shown the vehicle and made a test drive. I was impressed and interested in buying the same. Post the negotiations made ( negotiations were not heated or argumentative but gentle and a price was finalized). Post the negotiation was done and price deal was finalized, it was told to us that accident reported on this car which was not told earlier. Post insurance was done and finance work is completed, we noticed that there is a defect in the interior body of the car, which we informed the sales guy which in turn brought to the attention to the manager. and the manager simply declined to accept the fault that it was not documented and insisted that we should have checked the car before finalizing, when told that this is something that needs to be fixed by the company, they simply said, take the car or leave it in a very rude and unprofessional tone. When we asked them about the same, they simply says, its a minor break which we cannot commit to fix and they are happy if we dont take a car and leave . I can go on but I would simply say, guys if you are interested in vehicle and going to this outlet, please please please get the vehicle checked even the minutest of detail and insist on get everything documented before even sitting to make a deal... and please know that these people dont know what customer service is specially the managers and people sitting on the billing desks. Rest your choice. God bless your decision . More

Special thanks to Kendall Kile I wanted a specific used vehicle available at Olathe Toyota, but I had some uncomfortable experiences with car salesmen in the past. I was nervous, so I wanted a specific used vehicle available at Olathe Toyota, but I had some uncomfortable experiences with car salesmen in the past. I was nervous, so I signed on and read about this dealer to get some guidance. I read some great reviews about a sales consultant named Kendall, so I called and asked for him. I was told it was his day off, but the receptionist connected me to his cell phone - I felt guilty, but he came up to the dealership to meet me that same morning, worked with me for a few hours, let me go home because I had a meeting and came back again to negotiate the sale later that evening. He stayed focused on my needs and concerns and did an amazing job. The car ended up having some mechanical trouble the next day and they immediately got me into a loaner, identified the issue and fixed it at no cost to me. It drives great and it was an awesome, personalized sales experience! More