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Ole Ben Franklin Motors
Knoxville, TN
372 Reviews
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Showing 372 reviews
June 30, 2017
Would give it negative stars if possible I bought a nissan pathfinder in August 2016. Firstly, when I bought the car the license and registration were included in the price. It took them thre I bought a nissan pathfinder in August 2016. Firstly, when I bought the car the license and registration were included in the price. It took them three months before they got me my plates I had to return to the dealership twice to get a new temp tag. I brought the car in about a week after I had bought it to get a new rear tire put on. Secondly, I brought the car in for an oil change and was informed that the front tire did not have a front axel. I had not had any work done on the tires or brakes since I had bought the car originally. This dealership sold me a car with no front passenger side axel. When we discussed the situation with the manager he became very unprofessional, aggressive and started swearing. They said it would be about $470 to fix the missing axel and to fix the problems from not having the axel when I initially bought the vehicle and driving it around. They also inform me that it was very dangerous not to have a front axel and the tire could have came off at any time. I could have lost my life due to this dealerships not doing their safety inspection before they sold me the pathfinder. I routinely drive on the highway from different facility's for work if the tire would have came off on the highway I could have easily been killed or kill someone else. They did eventually agree to pay half of the total bill from the repairs, but how much is a persons life worth to this dealership apparently $240. I would never buy a car from them again and would strongly recommend no one else doing so either. Its a sad day when you buy a car and can't even trust them to make sure it is safe to drive not only for the consumer but for everyone else on the road too. More
by Lunanevel
Employees Worked With
Robert Latsha
Helpful June 22, 2017
Still have vehicle we bought from them on May 2 We were looking for a 2004 thru 2008 Ford Explorer, and although Ole Ben Franklin didn't have it on the lot, Jamie was able to go on line and find it We were looking for a 2004 thru 2008 Ford Explorer, and although Ole Ben Franklin didn't have it on the lot, Jamie was able to go on line and find it for us and have it brought in from another state. Jamie told us there would be a $500 upfront deposit. he said if the vehicle comes in and we like it, the $500 is money down on the vehicle. If we don't like it, we get the $500 back. We test drove explorer on 5/2 and gas pedal was stuttering once truck was heated up. Jamie said they would fix the problem before we took the vehicle home. We signed the paperwork. We went to pick the explorer up the next day. When we left the lot, the truck seemed fine, and we took it home. The next day, once the truck heated up, the stuttering was much worse. We immediately took it back to the shop and asked for our $500 back. Jamie (Manager) said they would fix the problem. That was on May 3. Today it is Jun 22 and they still have the truck. They gave us a loner car, but we want our truck fixed and given to us. We have stopped by there and called numerous times, and every time we call or stop by, Jeff in auto repair says they have been working on it, but can't seem to find the problem. He said they took it to ford and changed the computer out and 02 sensors and whatever else. Now it's something to do with linkage? Today, we called and talked to "Mike" in auto repair and he said he would find out what is going on and get right back with us. He didn't. They never get back with us until we go there or we call. We are completely disappointed. We want what Jamie promised us! Either $500 back or our truck working! More
by MikeCindy1652
Employees Worked With
Jeff Bean, Jamie Eady
May 18, 2017
Lies/Poor Customer Service/Poor Service Dept. They promised to have new tires and nitrogen filled. said they were filled with nitrogen. Asked were they got them and it was pep boys, went to pep bo They promised to have new tires and nitrogen filled. said they were filled with nitrogen. Asked were they got them and it was pep boys, went to pep boys and they said they don't have nitrogen. Then was told we would get a key fob for key less entry and a spare key. 5 weeks still nothing. As well was promised to have paint chips and scratches repaired 5 weeks later still not done. Called and said everything was done and ready to go. Sad they treat customers this way. My first purchase was great a year ago, now there going down hill with customer service and not owning up to there promises and 90% of cars there are wrecked. I won't Be shopping there anymore and taking my business else where. As well I will be returning the vehicle and getting my down payment back, contract agreements were not kept. More
by CHEMLIGHT
Employees Worked With
Gary Atwater, Jamie Eady
May 09, 2017
Promise the world deliver nothing Promised alot on sat. Promised even less on monday. Then when settle on a car that they gave me what I could choose from then changed money down at la Promised alot on sat. Promised even less on monday. Then when settle on a car that they gave me what I could choose from then changed money down at last min. Wasted a good 5-6 hours there total.. disappointed...sales person seemed annoyed at times..not a good experience.... More
by Blade9514
Employees Worked With
Jamie Eady
May 01, 2017
They lied. Had my dad take time out of his day to drive me 1.5 hours away because I was assured multiple times that the car I wanted to test drive was accident f Had my dad take time out of his day to drive me 1.5 hours away because I was assured multiple times that the car I wanted to test drive was accident free. They completely lied to me, through their teeth. Upon hearing that they couldn't give me a carfax unless I paid for it, but could give me a history of the car - I asked again, "but are YOU aware of any accident the car has been involved in?" I asked this because sometimes a carfax will not show unreported accidents. The guy, again, lied through his teeth and said he wasn't aware of any accident. The car was OBVIOUSLY damaged, the front bumper was not flush against the lights (obvious accident damage) and the carfax report showed at least one (1) accident. DON'T BUY A CAR AT OLE BEN FRANKLIN MOTORS. More
by Ettennyls
Employees Worked With
Philip.
April 23, 2017
Mind Blowingly Aweful Recently went to purchase a new car at Ole Ben Franklin, on first impression they were fantastic. I wanted a jeep with relatively low mileage, the ser Recently went to purchase a new car at Ole Ben Franklin, on first impression they were fantastic. I wanted a jeep with relatively low mileage, the service manager finds me one that I love so I sign paperwork and give them the down payment. My first minor issue with them was I told them I could put $2000 down, they said "ok $3000". Not happy about that but I really like this car so I rolled with it. They tell me it will be 3 days to a week before I get it and put me in this beautiful hummer until it gets here. Well a little over a week I give them a call to inquire after the status of the jeep, they tell me they will find out and call back but they don't. I waited a little while and tried again, same thing- so in short the cheerfully relieved me of a few thousand dollars and gave me the run around. And this hummer they have me driving; it's pretty but that's the only commendation I can give it. The cup holder in the back falls off of its tracks, the parking brake release handle comes off when you try to pull it, one of the shocks is squeaking something terrible and the sunroof leaks majorly- which is not only aggravating but has caused some sort of electrical malfunction that's causing the lights to not work and the car's security system to keep me from cranking it. I am going in the next couple days to see if they can rectify this situation, if they can then I may change my mind but in the interim, if I could rate these people in the negatives I absolutely would. -Miranda W More
by Miranda W
Employees Worked With
Jamie Eady
April 03, 2017
Salesman wouldn't listen Salesman asked when we got there how much we had to put down and how much we wanted our monthly payment. We told the limit he wouldn't listen kept goi Salesman asked when we got there how much we had to put down and how much we wanted our monthly payment. We told the limit he wouldn't listen kept going over. After spending all day we were tired settled for a car we didn't want. Sorry will not ever go back. More
by darylvol65
Employees Worked With
Robert Latsha
February 20, 2017
Made right I must say ole ben franklen motors the darell Made the deal i wrote on so i am retacting My first statement they made deal a great So if you need a I must say ole ben franklen motors the darell Made the deal i wrote on so i am retacting My first statement they made deal a great So if you need a car go sell people at ole ben franklin motors Thanks Jerry key More
by Jerry8092
Employees Worked With
Sam Childress
November 19, 2016
Great Customer Service! Robert and Ashley were awesome. Everyone was great. They definitely go out of there way to make sure the process goes smoothly. I've already bought 2 Robert and Ashley were awesome. Everyone was great. They definitely go out of there way to make sure the process goes smoothly. I've already bought 2 vehicles from them myself and have friends that have been completely satisfied with their experiences. They're ALL great, but I personally favor Robert as my salesman. I definitely will buy from him again. Thanks guys! More
by Mynewcar
Employees Worked With
Ashley , Robert Latsha, Frank Talo
October 14, 2016
Ready for a change I traded my 1991 Ford Explorer. Paul was very professional. Made sure I got exactly what I was looking for. If you are in need a good dependable car, I traded my 1991 Ford Explorer. Paul was very professional. Made sure I got exactly what I was looking for. If you are in need a good dependable car, Paul is the one to turn to. More
by Blessed Mother
Employees Worked With
Paul Beard
