Ole Ben Franklin Motors

thank you jeff beam for taking care of the issues we had you are a man of your word so thanks for taking care of business have a great weekend you are a man of your word so thanks for taking care of business have a great weekend More

Bought an 04 mercury Mountaineer the truck had some issues that the dealership was willing to fix for me. Jeff has been amazing through this whole process being honest with me and very patient with me issues that the dealership was willing to fix for me. Jeff has been amazing through this whole process being honest with me and very patient with me. I would recomend anyone for the service department. I cant tell them thank you enough for the help they have given me. Never once did i have issues out of the sercice department. Thank you Jeff for your patients and help i very much appreciate you and your guys! More

My Wife, And, I went to Ole Ben Franklin Motors to buy a 2006 F-250 King ranch.Our salesman Stanley Was awsome.very direct and to the point,no B.S.the sale was very quick,and easy.the problem we had was aft 2006 F-250 King ranch.Our salesman Stanley Was awsome.very direct and to the point,no B.S.the sale was very quick,and easy.the problem we had was after the first week i had to go on a trip due to a death in the family.down in arkansa,we had a problem with the oil cooler and egr .we took it to a local ford dealer expecting the warranty dept to take care of it.iwe were told we were on our own,because it wasn;t a internal lubricated part.we called ole ben franklin motors and they told us to baby it back home,so we had to baby the truck back to tn,we got it back to the dealership and they put it in a repair shop,but at this point i had put 1662 miles on the truck as i zeroed it out when i first bought .a person would think that with having it that little of time and that bit of use i would no be charged anything.but i am supposed to give a 1000. bucks for this repair,granted the manager is covering a lot of the cost,but from where i stand i cant see how that is right for me to give out more cash when just the week before i gave 5550 bucks for the down payment and the 499.bucks for the warranty.i could see it if i had the truck for a month or longer but with in the first 9 days thats just not right.so over all rating is this.price is fair for the purchase.the down was ok too.the warranty cost was ok.but warranty should be just that a warranty .not taking ones money and then saying your on your own.sales person,Stanley was a very nice experience,was nice talking with a person who was upfront and direct,with no sales pitch,or trying to make a sale just to make one.i would recomend stanley for salesmanger ,as i was and am impressed with his character and demeanor.very polite,and not pushy . More

Tarl was a phenomenal sales rep. He was friendly, found exactly what I was looking for, and made the entire experience over and above expectations. I have bought many cars and have had both good and some p exactly what I was looking for, and made the entire experience over and above expectations. I have bought many cars and have had both good and some pretty bad experiences but due to the wonderful experience I had with Tarl when we purchased our truck, we went back to him for a second purchase. I have also recommended other friends and family members not only to the Ole Ben Franklin dealership but to deal specifically with Tarl so they could also get the same customer service experience that we received. Tarl was very attentive in finding the vehicle that I was looking for and the service didn't just end when we left the lot. Tarl followed up with us after the sale to make sure everything was ok. He also questioned if there was anything he could do to enhance the experience for future customers which is an added plus that he is willing to find out about his possible faults and fix them. I would definitely recommend to anyone looking for a vehicle to visit Tarl and Ole Ben Franklin for transportation needs. I am very blessed and thankful for the experience and will continue going back to Tarl for future purchases. Thank you Tarl!! More

I purchased three vehicles in may which I am very satisfied with the sales Tarl Kendall is a great salesman and Mike Mencer is a great dealership owner they gave me great deals on my 07 Cadillac Esca satisfied with the sales Tarl Kendall is a great salesman and Mike Mencer is a great dealership owner they gave me great deals on my 07 Cadillac Escalde,04 ford f-250,and 04 acura tl but as far as the service dept I can say so much for Jeff the manager has done nothing but give me the run around and lied to me a lot about parts he was supposed to have ordered and services he was supposed to have completed More

Great experience financing my first car from a dealership. Tarl was very friendly and informative. They did not have the car I wanted so they found me one and had it shipped from out of state. Ove dealership. Tarl was very friendly and informative. They did not have the car I wanted so they found me one and had it shipped from out of state. Overall experience was perfect and I will recommend them to everyone. More

3 days with the run around at another MAJOR dealership, so frustrating! At OBFM, from the time we pulled onto the lot and off with our new Avalanche was less than 2 hours and NO GAMES. This is not a buy he so frustrating! At OBFM, from the time we pulled onto the lot and off with our new Avalanche was less than 2 hours and NO GAMES. This is not a buy here pay here with crappy cars, they will expect reasonable down payment based on credit but offer a lifetime warranty on the car. Never found anyone else that offered a warranty like that on a used vehicle. Our salesman was Johnny on the Spot, called me by my name and not sweetie, yet was never overbearing or pushy. His name was Eddie Lunsford(Bird) and I will request him next time. What I was most pleased with was we were treated like individuals not a numbers game. My experience was great and I would not hesitate to send a friend his direction. More

My experience here was great. Mr. Lunsford was friendly and efficient. The dealership was easy to find and very clean. The lot was neat and easy to get around in. and efficient. The dealership was easy to find and very clean. The lot was neat and easy to get around in. More

I stopped by just lookin for what Icould afford. Josh helped me find an f150. It was a v6 but Ididnt need the extra engine. I wanted the gas mileage helped me find an f150. It was a v6 but Ididnt need the extra engine. I wanted the gas mileage More

My entire family buys cars from Tarl and we will continue to do so. He has always treated us great and goes out of his way to make sure that we are happy. to do so. He has always treated us great and goes out of his way to make sure that we are happy. More