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Open Road BMW of Roxbury
Roxbury, NJ
274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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274 Reviews of Open Road BMW of Roxbury
June 13, 2012
I leased a 2012 BMW M3 Convertible from Roxbury BMW-part of the Open Road Group of BMW dealerships this past month of May 2012. My sales experience began somewhat shakey, but then developed into a pleasura of the Open Road Group of BMW dealerships this past month of May 2012. My sales experience began somewhat shakey, but then developed into a pleasurable and fulfilling sales experience. Being a "Loyal Customer" of BMW since 2006, prior ownership of an M6 Convertible, I came to expect nothing less than a professional, ethical and fun buying experience. At first, things did not progress as expected, but the dealership's sales team did step to the plate and make a deal that would benefit both parties unequivocally. As a CEO of an Investment Corporation, I fully understand revenues, margins and the cost of doing business. It seems that Roxbury BMW also understands this. They do put the paying customer first, and seem to understand that a vehicle purchase is a huge event that takes time and research to make an informed decision where one feels satisfied on the price and/or payments. All in all I would definitely recommend Roxbury/Open Road Group BMW to my clients', friends, family and constituents. Keep up the great work in placing the customer's needs first and all the other business needs will follow...... More
by rkbinvest
Employees Worked With
3
June 11, 2012
christian promised me to have a brand new 535xi for a loaner. I just got my new bmw 650XI but upon delivery there was a problem with the seat so I made an appointment for service epecting that I will ge loaner. I just got my new bmw 650XI but upon delivery there was a problem with the seat so I made an appointment for service epecting that I will get the 5 series. I called an hour before and nobody told me that i was getting an old 3 series which I hate driving. First of all, a brand new 650XI that costs 99K should not have any problems and should have been checked thoroughly. After making the appointment a couple of days before, they should have reserved the new 5 series for me. I don't know if this was christian's fault but something is wrong with this dealership in treating customers like me who had been a loyal BMW customer for years. This is my 8th BMW, 5th from this dealer More
by msfojas
Employees Worked With
christian Garcia
May 31, 2012
the people in roxbury are great. although the price probably was not the best deal the service more than made up for it. This is my 6th BMW from roxbury and hope that BMW brings in more diesel engine probably was not the best deal the service more than made up for it. This is my 6th BMW from roxbury and hope that BMW brings in more diesel engine cars to the U.S. a bmw 640xi gran coupe diesel will be perfect for my next purchase. Bring in at least a 535xi diesel More
by msfojas
Employees Worked With
christian garcia
May 30, 2012
Christian was very cordial and informative. He has followed up and that is important. Christian & Ray give top motch service. I will recommend Roxbury BMW. followed up and that is important. Christian & Ray give top motch service. I will recommend Roxbury BMW. More
by smullens
Employees Worked With
Christian Graciano
May 30, 2012
Christian was extremely helpful, motivated and knowledgable on all aspects of his products. He made himself available to me at all times and moved quickly for me. Excellent overall experience, knowledgable on all aspects of his products. He made himself available to me at all times and moved quickly for me. Excellent overall experience, much better than my experience in Greenwich, CT More
by kbegasse
Employees Worked With
Christian Graciano
May 21, 2012
My son and I were looking to buy a new 135i. He was still at college out-of-state and I was in NJ. While home for the holiday break, we visited several BMW dealers, looking at colors and speaking with salesm at college out-of-state and I was in NJ. While home for the holiday break, we visited several BMW dealers, looking at colors and speaking with salesmen. When he made his decision, we called BMW of Roxbury because that dealership had been the most informative in answering our questions without inundating us with pressurized sales pitches. We arranged the test drive with Andrzej and my son was sold on the car. He wanted several specific and unusual accessories, and Andrzej helped him configure his perfect vehicle. Because he was still away at school, and he was the one purchasing the car, logistics were challenging but Andrzej was always helpful, accommodating and easy to work with. He suggested ways that allowed the deal to be done, even with the actual buyer not readily physically available. Email, faxes and phone calls as needed... Andrzej always returned phone calls and emails, even if the question was minor. Of course, on the actual day of purchase, my son came home to execute the paperwork and drive away his new 135i... I would recommend Andrzej and BMW of Roxbury to anyone considering a BMW without question or hesitation. More
by sandifield
Employees Worked With
Andrzej Naklicki
May 16, 2012
Christian was very knowledgeable about the vehicle. Very Christian was very knowledgeable about the vehicle. Very friendly and Helpful in making key decisions. Thank you for a Great experience in buyin Christian was very knowledgeable about the vehicle. Very friendly and Helpful in making key decisions. Thank you for a Great experience in buying my New car. More
by iGodEater
Employees Worked With
Christian Graciano
May 14, 2012
The Roxbury dealership is new and very nice. They have a great showroom and selection in stock to look at and test drive. Andzrej was great to work with and was able to get us the best price on a new 135i t great showroom and selection in stock to look at and test drive. Andzrej was great to work with and was able to get us the best price on a new 135i that other dealers could not match including a few special options and bmw performance parts. He was flexible with our schedule as we did not buy the car until a few months after initially looking and did not try to rush our decision. More
by soccerdan7
Employees Worked With
Andrzej Naklicki
May 14, 2012
Great dealership. Everyone was very at tentative throughout the process. I even had the General Manager thank us for our purchase. I would definitely recommend this place to friends and family. throughout the process. I even had the General Manager thank us for our purchase. I would definitely recommend this place to friends and family. More
by Indirafortlee
Employees Worked With
Jamal & Ramon
May 11, 2012
Great service. The whole experience was made very easy by the dealership. I will likely be purchasing my next BMW from them and would definitely recommend it to anyone looking to purchase a vehicle. the dealership. I will likely be purchasing my next BMW from them and would definitely recommend it to anyone looking to purchase a vehicle. More
by njtwins31
Employees Worked With
Raymond Guadalupe
