Open Road BMW of Roxbury

My experience thus far with Open Road has been the worst. I'm very familiar with Harry33 and why he was disappointed he couldn't get the car for his fiance/wife. I too did my research and found a Certified I'm very familiar with Harry33 and why he was disappointed he couldn't get the car for his fiance/wife. I too did my research and found a Certified Pre-own 2008 650 with 21K miles on it for a what I felt was a good price. This car was SUPPOSED to be for my fiance. I called and spoke to Alan on 3/9/2012. He said the car was STILL THERE - I submitted a credit app THAT day. He stated that he received my application however his finance ppl were gone for the night and that he would call me in the morning. A gentleman by the name of Francisco called me 9am 3/10/2012. Didn't know if he worked with Alan or not so when I called back to speak to Alan, I wanted to make sure I wasn't messing up Alan's commision - Alan was busy however Christian talked to me. Christian and I negotiated and came to an agreement. (I live in Maryland and negotiated while I was at my sons soccer game). Christian explained to me that he needed a picture of my drivers license and 500.00 to "hold" the car. After I sent him a picture of the license (via text) and they TOOK my 500.00, I was sent a purchase order with someones signature that I can't make out. I submitted the purchase order that day to my credit union and was approved. Being that the approval didn't happen till right around the credit union closing, we decided that we would conclude the purchase of the WHITE CPO 2008 650 on Monday. Christian said the car was mine and since he wouldn't be in till Wednesday, could we wait then. I BELIEVED Christian and called him on 3/14/2012 on his cell. He didn't answer so I called the dealership which they proceeded to tell me he was out till Friday - No PROBLEM. I asked to speak to Alan instead; he was busy and said he would get back to me. I noticed that I no longer saw the car on the internet and that started to trouble me. My Fiance then called and she got in touch with Alan - He put her on hold and when he came back said he couldn't find it in his inventory (sounds like another review I read concerning this place). Alan stated that the car had been delivered on yesterday 3/13/2012 - WOW. He said the "hold" was only for 48hrs. Christian NEVER SAID ANY SUCH THING!!!! How can a (supposedly) reputable BMW dealership be allowed to operate in this manner? Alan said it was miscommunication between him and Christian - HELLO, you have my HOLD MONEY. Alan's apologies do not negate the fact that OPEN ROAD of ROXBURY has done this in the past and now I'm out of a beautiful car for my fiance. They STILL have my 500.00 and I just checked my bank account and they took out ANOTHER $500.00 yesterday 3/14/2012. You would think I was dealing with a small mom and pop car dealership - not a BMW dealership. Be warned when dealing with this place; now let me see when I will get my money back. More

I went to Open Road of Roxbury on the recommendation of a friend even though it's not the closest BMW to where I live. I was glad I did! I was treated very nicely and immediately made to feel welcome by the friend even though it's not the closest BMW to where I live. I was glad I did! I was treated very nicely and immediately made to feel welcome by the Service crew, in particular the svc advisor Chris Chuako(sp?). and the svc manager Dave Welker. They provided excellent service, not just the repair itself (which was also excellent) but also in keeping me informed etc. And my car was returned clean & pristine, which I loved! Thank you! More

I purchased my car at another BMW dealership, but I bring my car to Roxbury for service. It's not because it's closer to my home, I bring my car to Roxbury for the excellent service I receive there. My advis my car to Roxbury for service. It's not because it's closer to my home, I bring my car to Roxbury for the excellent service I receive there. My advisor is very knowledgable and always has a solution for my needs. I would and do tell friends and relatives to use roxbury for all of their sales and service needs. More

I was impressed by the friendly, courteous manner of Dave Welker. He is a very knowledgeable individual, who explained things clearly to me. He was very patient with me, and went out of his way to accomodate Welker. He is a very knowledgeable individual, who explained things clearly to me. He was very patient with me, and went out of his way to accomodate my time schedule. The service work that was performed met and exceeded my expectations. I highly recommend this dealership. In the not too distant future, I will be looking to buy a new car, and this dealership will be first on my list to visit. More

My husband and I were in the market for the 5 series and My husband and I were in the market for the 5 series and felt that George Serrano was an exemplary salesman. He was courteous and friendly but very My husband and I were in the market for the 5 series and felt that George Serrano was an exemplary salesman. He was courteous and friendly but very professional, taking time to explain all the features available as well as walking us through the financial aspect of the transaction. We had a lot of questions and he was very patient. The way the showroom is set up is well-planned and we were always greeted promptly. And, this may seem silly but I feel it's important, the ladies facility was clean and tidy. More

I have gone to several dealerships before coming to Open Road of Roxbury. The dealership was very nice and clean. I met with George Serrano and I had explained in detail what I was looking for. We worked t Road of Roxbury. The dealership was very nice and clean. I met with George Serrano and I had explained in detail what I was looking for. We worked together to find the best fit for me. George was very knowledgeable but most importantly I never felt pressured. I love my new car and I would recomend Open Road of Roxbury AND George Serrano to all my friends & family. More

I was at BMW in Roxbury purchasing a new BMW and had the pleasure of working with Agata Grzebyk. She was one of the best sales representative i have ever dealt with!!! I had the best experience and and she pleasure of working with Agata Grzebyk. She was one of the best sales representative i have ever dealt with!!! I had the best experience and and she made the process of purchasing a car easy as possible! .. I am definitely returning to this dealer for me next car as well!!! More

We found the certified pre-owned 3 series BMW we had been looking for for months at the Roxbury BMW dealership. From Baltimore, we drove 4 hours to the dealership after a week of communicating back and forth looking for for months at the Roxbury BMW dealership. From Baltimore, we drove 4 hours to the dealership after a week of communicating back and forth with Ray to make sure the car was a good fit for what we were looking for. Ray was able to meet our price in order to make the deal work and did not fall short in any area of customer service. I appreciate his sensitivity as I am a first time car buyer and somewhat inexperienced in the process/lingo. Although we already made the purchase Ray continues to assist us through the titling process and we are so glad we chose Roxbury and Ray as our sales guy! I would definitely recommend this dealership to anybody, even if you are not close to the New Jersey region, it is worth the drive! More

Why I have given the Rating is working with Duke and the Sales team was a Great Joy..I would recommend this sales team to all my friends and Family. Sales team was a Great Joy..I would recommend this sales team to all my friends and Family. More

The parts department was extremely knowledgable and very helpful. The service was great and they had the best prices I could find. I will be back. helpful. The service was great and they had the best prices I could find. I will be back. More