Open Road BMW of Roxbury

Came to dealership to trade a vehichle for a lease on a 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each v 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each vehicle. Trade in needed a little negotiation, but in the end we came to an acceptable trade value. Decided to go with the BMW 328i X-Drive for it had the best lease price which Andrzej had completely gone above and beyond on. He also was very patient with me and my decision on color and options on the vehicle. Above all Andrzej is very patient, friendly and willing to go out of his way for you. The sales manager, Jamal Sutton was also very helpful in negotiations with my trade and final lease price. The best part was signing for the lease. I did not feel at all pressured to buy extra warranties and was in the gentlemans office for less than 10 minutes. You can't ask for more than that. I highley recommend Andrzej Naklicki as a salesman and Roxbury BMW. More

I've been dealing with this dealership on all of my previous leased vehicles and, their sales team is very professional as well as having a very good service department. previous leased vehicles and, their sales team is very professional as well as having a very good service department. More

I live in Bergen county NJ and wanted to lease an M3 conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstandin conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstanding. Agata followed through with everything she promised, and went above and the beyond the call of duty with customer service. I would highly recommend Agata. More

If not for Agata I am not sure that I would always return to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. More

Agata, our service advisor was great. She communicated with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price w with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price we set for her was in our new BMW. This is not where Agata stops she is there for us whenever we have a question or need some help. This is what makes this dealership great. More

The general manager and Darlene are rude and insensitive. I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I never physically saw the car. 3 days later a 45,000 instead of a 48,000 vehicle was delivered to my house no xm radio, no folding sides mirrors,no dim light from the cars behind me at night,no welcome light. I never receive an appology or refund ever. I am making payments on time, and I will purchase another BMW, but not from this dealership. More

My sales agent Agata Grzebyk is very competent and knowldgeable with many years of experience with BMW. Her style is professional, friendly and courteous with a nice style. Very to the point with cust knowldgeable with many years of experience with BMW. Her style is professional, friendly and courteous with a nice style. Very to the point with customer's interest first. Good team work within this dealership. More

This was probably the best dealer experience my wife and I have ever had. From the moment we walked in to the day we left with our new 535I we were treated with a high level of profesionalism and courtesy. I have ever had. From the moment we walked in to the day we left with our new 535I we were treated with a high level of profesionalism and courtesy. Both our client advisor Andrzej and his manager Thomas worked very hard to put us into the proper vehicle along with meeting our budget requirments. Our advisor Andrze Naklicki is extremely knowledgable and took the time to be sure we understood what BMW was all about. He is dedicated to his customers and provides fantastic follow-up thoughout the entire experience. I would recommend to contact him if you are thinking of a BMW. We anticipate a long friendly relationshipe with Roxbury BMW and would recommend them always. Thanks to everyone that helped us More

I was looking to lease a new BMW 2011 328XI for a 36 month period. This was a corporate lease. I first visited BMW of Morristown almost felt I got the intern to deal with. He couldn't make me an offer o month period. This was a corporate lease. I first visited BMW of Morristown almost felt I got the intern to deal with. He couldn't make me an offer on a 328XI for my price range so he offered me a 335XI in that range ... he said there were special deals on the 335XI. We verbally agreed to look at the financials the following Monday. Monday he called me back and said - oh, the price wa incorrect. So we were back to square one. Then he eventually found a 328XI and still it felt like he was doing me a favor by selling me a new car. Isn't a BMW a luxury car and if someone is going to spend a boatload of money on it you at least expect some decent customer service? I then went to BMW of Roxbury and met Tony in the parking lot. He was very helpful from the minute I walked in, he made me configure the car I wanted and worked with me on the price. We were still a few dollars apart and Jamal Sutton - the Sales Manager there came over and met every need I laid on the table. It almost seemed to good to be be true - except it was. 3 days later I picked up the car. It's awesome and I loved dealing with Tony and Jamal. Before I visited BMW of Roxbury, I had tried buying a new BMW twice at BMW of Morristown - the first time I ended up with an Infiniti and this time a different dealer. I'm never going back to Morristown but I am definitely recommending Roxbury. More

My wife and I live in Philadelphia. We are currently a one-car couple, but since I am about to start a PhD program and law school, respectively, we are in the market for a second car. My wife, who is met one-car couple, but since I am about to start a PhD program and law school, respectively, we are in the market for a second car. My wife, who is meticulous, obtained her own financing (pre-approved) through Capital One, as she always does. She then shopped online via the dealerships that Capital One lists as authorized dealers for her BMW (which is the car she wants). She eventually found a BMW within her price range at this dealership. Since the dealership is a 2 hour drive from Philadelphia, my wife scanned and submitted every document the dealer needed to get the deal done--including using her credit card to make a deposit on the car and a copy of the Capital One check. She asked every concievable question and, in all, transacted with Ray for approximately 5 business days. Ultimately, my wife had a buyers order in hand and was told by Ray that Capital One also had a copy of the buyers order. It wasn't until each and every detail was resolved that my wife and I and took the 2 hour drive (after work) to finally test drive, purchase, and drive away with her car. When we arrived, Ray was very friendly. The problems began when we started the car. First, the "service engine soon" light was on. Ray said that since we arrived late in the evening, the service department was closed, so nothing could be done. I asked if the car was serviced prior to our arrival (which it should have been since it was cleaned and ready for delivery). Ray repeated his statement and added that since the car was under factory warranty, any dealer could re-set the light. Next, we found that the installation of the aftermarket stereo and bluetooth (which we were informed of in advance) rendered the steering wheel stero and bluetooth controls useless. Of this fact my wife had not been informed. (Further, the dealership had no booklet/information on the stereo.) Finally, when we sat down to complete any final paperwork and present the Capital One check and dealer instructions, we were told that we could not use the Capital One check, but we could complete a BMW finance application and, once we received our first bill, use the Capital One check to pay it off! I placed the BMW key on Ray's desk and told him that we were leaving because all of this preliminary "stuff" was already done. I spoke to the Used Car manager who stood by Ray but added that the Capital One check could bounce, so they liked to use BMW financing. Finally, we got Capital One on the phone and informed them that we were at one of their authorized dealerships, yet the dealerdship was not following what were clearly the instructions on the Capital One paperwork. Finally, the Business Manager quite rudely informed us that he doesn't do business the way Capital One says to do it. The Business Manager was so rude that my wife was in tears after we got back in our car. By this time, it was close to 9pm, so my wife and I drove to the nearby Hilton Garden Inn where we had a reservation. This reservation was made since my neither my wife nor I wanted to drive her new BMW (or my new Nissan) for 2 hours at night in the rain, back to Philadelphia. This was a HORRIBLE experience for us. Clearly ranking as the worst customer service experience either of us has ever had. More