Open Road BMW of Roxbury

Allan was very friendly and very knowledgeable. The price of the vehicle was very good. I can honestly say that we got a good deal since I did my research before purchasing the car. When we first saw the car of the vehicle was very good. I can honestly say that we got a good deal since I did my research before purchasing the car. When we first saw the car, it needed some work. The dealership promised to make the necessary work to make us happy and indeed they delivered. Car was nice, clean and looks a lot better. I would recommend this dealership as well as Allan to my friends. Thank you BMW Roxbury. You made my dream come true. More

Worst experience ever!!! I have a 528xi lease that will be up in may 2012. Due to a new job, my commute tripled and I ran out of millage early (in Sept 2011). Because we were paying high rate for millage, be up in may 2012. Due to a new job, my commute tripled and I ran out of millage early (in Sept 2011). Because we were paying high rate for millage, we wanted to get a new lease ASAP. Here's our story. In mid Dec., my husband and I went in to lease a 528i xdrive. After spending days finding a car, and negotiating an acceptable deal, we signed the order and paid the deposit. Lie #1: We were told the car was at a nearby affiliate dealer and they can get in a couple of days. We called the following week to check and Ramon (our sales person) said that the transfer lady is on vacation and we have to wait for her to get back. When we didn't hear for another 2 weeks, we called again to check. We got the same answer!! The car in question was gray exterior, so we asked if the dealer can locate a white one instead since this one was taking so long. They were able to locate one in upstate NY and they said that they will get it for us. At the same time, they said this would be better since they discovered that the gray one was still on a ship coming from Germany - it was never at that other dealer to begin with!! We gave the OK for the white one and were told that it will take a week to get it transferred. Lie #2 We called the following week, and they said it was still in transit. Lie #3 A few days later, they called and said it was dropped at the wrong dealer again in upstate NY. Later, we find out that the car was at Newark port and they didn't catch it in time before it was delivered to the "correct" dealer in upstate - they didn't actually have an agreement to get that car. Finally, they said that they will get from the upstate NY dealer and it was supposed to be delivered last week. Lie# 4 On Wednesday, Ramon called my husband and said the car was delivered and we made an appointment to pick it up on Friday 1/20/2012 at noon. Lie # 5 Thursday night Ramon calls and asked to move the appointment to 2:00 as the finance manager is booked until then. We said OK. Lie # 6 Friday morning, he calls again saying asking push it to 3:30 or 4:30 because the finance manager started late, so he's backed up. When my husband said that we want to come early anyway to see the car in daylight and we can come back later to meet with finance manager, Ramon finally fessed up that the car it actually not there yet and it's still on the way!!! Finally, the car gets there at 3:30 and was prepped by 4:30. We were there within 30 minutes to sign the paperwork. As they started to look at the deal, the finance manager said that ALL the incentives that were in place had expired on Jan. 3rd and now the cost is up by 300 to 400 monthly!! We were furious to say the least, so they said wait until Monday (today) to see if they can get an exception. After numerous calls and messages today, they finally called and say "Sorry, there's nothing we can do!" I took the time to type all this up to save you from ever dealing with this headache. These people are unethical and don't deserve to be in business. I hope they go out of business soon so they don't torture any other consumers. More

From the moment I called and spoke with Andrzej through the entire sales cycle Andrzej was informative and professional. I chose Open Road BMW of Roxbury because the dealership was open later and Andrzej the entire sales cycle Andrzej was informative and professional. I chose Open Road BMW of Roxbury because the dealership was open later and Andrzej answered the phone. He made me aware of the incentives BMW was offering on the 2008 whereby no other dealer had mentioned this pivotal fact to me. This further motivated me to purchase a 2008 BMW X5. Initially I visited the dealership to look at a Space Gray 2008 X5. However Andrzej was astute enough to realize I would not be happy with the color. Thereby he researched Open Road's inventory and found the X5 I ultimately purchased. Andrzej as a representative of the dealership was very professional and has gained my confidence and trust. We will eventually purchase another vehicle from Andrzej and this dealership. More

I can't tell you how poor this dealership treated me. I used to deal with BMW in Denville and then they closed for this "new age, new fangled" dealership in Roxbury. What a joke. They were rude, harsh an used to deal with BMW in Denville and then they closed for this "new age, new fangled" dealership in Roxbury. What a joke. They were rude, harsh and now I had to drive further away since they told me I was receiving the best service ever. Well let me tell you. I had run flat tires and they had me purchase 2 new tires. When I picked up my car the "idiot" light was on the service personel told me. When I got home my tire was flat and it was supposed to be brand new. About a year ago there was a class action suit on run flat tires and I showed my proof that I paid 365.00 each for a total of 730.00 and I was told BMW claimed the money since they changed the tires. I called BMW and Andrew the general manager said oh well we changed them. I mentioned I had been leasing BMW for 12 years now and how could they do that. I was entitled to that refund and he said no you weren't the dealership was to get it. I am done with that dealership and it turned me off to BMW. I currently lease from Morristown BMW who is fantastic but one bad apple spoiled the pie for me. I don't need to overpay for a vehicle, be treated like dirt and looked down upon. I am leasing elsewhere where they appreciate my business. No car is worth that to get me from point A to point B. Amen-- More

i was happy to deal with the staff there. they handled the car well and i am happy with my purchase. thank you bmw roxbury the car well and i am happy with my purchase. thank you bmw roxbury More

In November 2010, my 1999 323i was in for engine service which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12- which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12-year-old car. I opted to put the money toward a down payment for a pre-owned BMW X Series which the wife and I have admired since their introduction. I called the Service Center manager to halt the repair and was transferred to Mr. Saleem after saying I wanted a newer pre-owned BMW instead. We scheduled an evening appointment after I was off work. My family and I met with Mr. Saleem after 7pm and he already had the 323i service record on his desk and told me they would take the car off my hands for $1200. I would only have to pay the basic $600 service charge of dismantling the engine to diagnosis the problem. Mr. Saleem showed us and we test drove a pre-owned X5 and two X3s w/o GPS. We opted for the X3 with the lower mileage and likable beige color passing on a red one with only 22K. The GPS was also not a priority for us and viewed as 'another electronic gadget'. While preparing the paperwork, another beige X3 with GPS immediately became available after the buyers changed their mind. In fact, this X3 also had the weather package and a little lower mileage. He said the price would be the same. We breezed through paperwork including a Carfax review, met with the credit manager and drove off with the X3 just before 9pm for only $3000. We thought the owner's manual was lost and Mr. Saleem was going to find one plus the spare key in the subsequent days. I later found the manual in the spare tire compartment and discovered the car also included the sports package. The spare key was found and I picked it up thanking Mr. Saleem for the excellent service. In addition, he also was courteous to my kids who enjoyed the BMW Cafe with its cream cheese bagels, hot chocolate and widescreen television, allowing them to sit in the showroom cars. For us, buying our car at Roxbury BMW was a very enjoyable, informative and hassle-free family time. It was the ultimate car-buying experience. More

Came to dealership to trade a vehichle for a lease on a 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each v 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each vehicle. Trade in needed a little negotiation, but in the end we came to an acceptable trade value. Decided to go with the BMW 328i X-Drive for it had the best lease price which Andrzej had completely gone above and beyond on. He also was very patient with me and my decision on color and options on the vehicle. Above all Andrzej is very patient, friendly and willing to go out of his way for you. The sales manager, Jamal Sutton was also very helpful in negotiations with my trade and final lease price. The best part was signing for the lease. I did not feel at all pressured to buy extra warranties and was in the gentlemans office for less than 10 minutes. You can't ask for more than that. I highley recommend Andrzej Naklicki as a salesman and Roxbury BMW. More

I've been dealing with this dealership on all of my previous leased vehicles and, their sales team is very professional as well as having a very good service department. previous leased vehicles and, their sales team is very professional as well as having a very good service department. More

I live in Bergen county NJ and wanted to lease an M3 conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstandin conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstanding. Agata followed through with everything she promised, and went above and the beyond the call of duty with customer service. I would highly recommend Agata. More

If not for Agata I am not sure that I would always return to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. More