Open Road BMW of Roxbury

From the moment I called and spoke with Andrzej through the entire sales cycle Andrzej was informative and professional. I chose Open Road BMW of Roxbury because the dealership was open later and Andrzej the entire sales cycle Andrzej was informative and professional. I chose Open Road BMW of Roxbury because the dealership was open later and Andrzej answered the phone. He made me aware of the incentives BMW was offering on the 2008 whereby no other dealer had mentioned this pivotal fact to me. This further motivated me to purchase a 2008 BMW X5. Initially I visited the dealership to look at a Space Gray 2008 X5. However Andrzej was astute enough to realize I would not be happy with the color. Thereby he researched Open Road's inventory and found the X5 I ultimately purchased. Andrzej as a representative of the dealership was very professional and has gained my confidence and trust. We will eventually purchase another vehicle from Andrzej and this dealership. More

I can't tell you how poor this dealership treated me. I used to deal with BMW in Denville and then they closed for this "new age, new fangled" dealership in Roxbury. What a joke. They were rude, harsh an used to deal with BMW in Denville and then they closed for this "new age, new fangled" dealership in Roxbury. What a joke. They were rude, harsh and now I had to drive further away since they told me I was receiving the best service ever. Well let me tell you. I had run flat tires and they had me purchase 2 new tires. When I picked up my car the "idiot" light was on the service personel told me. When I got home my tire was flat and it was supposed to be brand new. About a year ago there was a class action suit on run flat tires and I showed my proof that I paid 365.00 each for a total of 730.00 and I was told BMW claimed the money since they changed the tires. I called BMW and Andrew the general manager said oh well we changed them. I mentioned I had been leasing BMW for 12 years now and how could they do that. I was entitled to that refund and he said no you weren't the dealership was to get it. I am done with that dealership and it turned me off to BMW. I currently lease from Morristown BMW who is fantastic but one bad apple spoiled the pie for me. I don't need to overpay for a vehicle, be treated like dirt and looked down upon. I am leasing elsewhere where they appreciate my business. No car is worth that to get me from point A to point B. Amen-- More

i was happy to deal with the staff there. they handled the car well and i am happy with my purchase. thank you bmw roxbury the car well and i am happy with my purchase. thank you bmw roxbury More

In November 2010, my 1999 323i was in for engine service which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12- which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12-year-old car. I opted to put the money toward a down payment for a pre-owned BMW X Series which the wife and I have admired since their introduction. I called the Service Center manager to halt the repair and was transferred to Mr. Saleem after saying I wanted a newer pre-owned BMW instead. We scheduled an evening appointment after I was off work. My family and I met with Mr. Saleem after 7pm and he already had the 323i service record on his desk and told me they would take the car off my hands for $1200. I would only have to pay the basic $600 service charge of dismantling the engine to diagnosis the problem. Mr. Saleem showed us and we test drove a pre-owned X5 and two X3s w/o GPS. We opted for the X3 with the lower mileage and likable beige color passing on a red one with only 22K. The GPS was also not a priority for us and viewed as 'another electronic gadget'. While preparing the paperwork, another beige X3 with GPS immediately became available after the buyers changed their mind. In fact, this X3 also had the weather package and a little lower mileage. He said the price would be the same. We breezed through paperwork including a Carfax review, met with the credit manager and drove off with the X3 just before 9pm for only $3000. We thought the owner's manual was lost and Mr. Saleem was going to find one plus the spare key in the subsequent days. I later found the manual in the spare tire compartment and discovered the car also included the sports package. The spare key was found and I picked it up thanking Mr. Saleem for the excellent service. In addition, he also was courteous to my kids who enjoyed the BMW Cafe with its cream cheese bagels, hot chocolate and widescreen television, allowing them to sit in the showroom cars. For us, buying our car at Roxbury BMW was a very enjoyable, informative and hassle-free family time. It was the ultimate car-buying experience. More

Came to dealership to trade a vehichle for a lease on a 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each v 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each vehicle. Trade in needed a little negotiation, but in the end we came to an acceptable trade value. Decided to go with the BMW 328i X-Drive for it had the best lease price which Andrzej had completely gone above and beyond on. He also was very patient with me and my decision on color and options on the vehicle. Above all Andrzej is very patient, friendly and willing to go out of his way for you. The sales manager, Jamal Sutton was also very helpful in negotiations with my trade and final lease price. The best part was signing for the lease. I did not feel at all pressured to buy extra warranties and was in the gentlemans office for less than 10 minutes. You can't ask for more than that. I highley recommend Andrzej Naklicki as a salesman and Roxbury BMW. More

I've been dealing with this dealership on all of my previous leased vehicles and, their sales team is very professional as well as having a very good service department. previous leased vehicles and, their sales team is very professional as well as having a very good service department. More

I live in Bergen county NJ and wanted to lease an M3 conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstandin conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstanding. Agata followed through with everything she promised, and went above and the beyond the call of duty with customer service. I would highly recommend Agata. More

If not for Agata I am not sure that I would always return to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. More

Agata, our service advisor was great. She communicated with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price w with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price we set for her was in our new BMW. This is not where Agata stops she is there for us whenever we have a question or need some help. This is what makes this dealership great. More

The general manager and Darlene are rude and insensitive. I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I never physically saw the car. 3 days later a 45,000 instead of a 48,000 vehicle was delivered to my house no xm radio, no folding sides mirrors,no dim light from the cars behind me at night,no welcome light. I never receive an appology or refund ever. I am making payments on time, and I will purchase another BMW, but not from this dealership. More