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Open Road BMW of Roxbury
Roxbury, NJ
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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261 Reviews of Open Road BMW of Roxbury
June 27, 2022
Just picked up our BMW X3 2 weeks back. We had custom ordered our car, and in these times, we got our car in 3 weeks precisely. They were the most direct in terms of expectations on deliver We had custom ordered our car, and in these times, we got our car in 3 weeks precisely. They were the most direct in terms of expectations on delivery time and rates. Nick DiBernard was in touch with us throughout the wait time and kept us updated. While picking up the car, he was very patient and explained us everything about the car and all its features in depth. All in all a great experience with Roxbury and Nick. Would highly recommend this dealership. More
by JT
Employees Worked With
Nick DiBernard, Ken Castellaneta
March 03, 2022
Solid dealership. Clean and respectful dealer. Would highly recommend for new or used BMW or preowned. I worked with Nick on the sale, he was super nice, responded pr Clean and respectful dealer. Would highly recommend for new or used BMW or preowned. I worked with Nick on the sale, he was super nice, responded professionally to all my inquiries, and promptly returned all my phone calls. One of my best and least painful car buying experiences ever! More
by Chris
Employees Worked With
Nick DiBernard, Andre
February 07, 2022
I was looking for an X4 for quite a while. I saw an X4 online at BMW of Roxbury and decided to stop in. First let me say I have bought many new and used cars through various dealerships in my lifetime, bu online at BMW of Roxbury and decided to stop in. First let me say I have bought many new and used cars through various dealerships in my lifetime, but none has come close to the experience I had at BMW of Roxbury. From the moment I walked in until the second I left (less than 2 hours later), it was nothing but great customer service, great energy and to top it off, great deal on my 2018 BMW X4. My salesman, Nick DiBernard was professional, knowledgeable and most of all, no-BS. Nick was able to handle the entire process, from obtaining finance, to signing the final documents. Great experience all around. If you are in the market for a BMW, you must go to BMW of Roxbury and make sure to ask for Nick! More
by BCAM
Employees Worked With
Nick DiBernard
February 05, 2022
Excellent service. Fair pricing. Very professional.I Excellent service. Fair pricing. Very professional. I have leased 4 cars and will continue to do so. Have always dealt with Nick DeBernard. Highly r Excellent service. Fair pricing. Very professional. I have leased 4 cars and will continue to do so. Have always dealt with Nick DeBernard. Highly recommend, he is the best More
by mikedmdward
Employees Worked With
Nick DeBernard
February 05, 2022
Just picked up my second 540 from BMW of Roxbury. If you need a place you can trust to do the right thing it is this place. Nick DiBernard is an incredible salesman and would highly recommend seeing him fo need a place you can trust to do the right thing it is this place. Nick DiBernard is an incredible salesman and would highly recommend seeing him for your next car needs. More
by ccapone11
Employees Worked With
Nick DiBernard, Ken Castellaneta
January 04, 2022
Service Review - NowakI had an issue while driving BMW Service Review - Nowak I had an issue while driving BMW 7 series which required me to bring my vehicle in for repair on December 30. While the wom Service Review - Nowak I had an issue while driving BMW 7 series which required me to bring my vehicle in for repair on December 30. While the woman at the service desk could use some polish, the service representative, Nowak, was an absolute pleasure with which to work. He immediately provided me with a loaner car which saved me the hassle and cost of renting a car and obtaining transportation from the dealership. He also was understanding of my situation, and made the return of the loaner car a breeze. In short, Nowak is a 5 star plus employee and, solely as a result of his handling of my problem, I will attempt to acquire my next BMW in early 2023 from this dealership. More
by A satisfied customer
Employees Worked With
Nowak
November 17, 2021
I had the pleasure of working with Nick DiBernard, who had made the car buying experience a breeze. From the initial text message stating I was ready to make the transition into a luxury car, to driving i had made the car buying experience a breeze. From the initial text message stating I was ready to make the transition into a luxury car, to driving it off the lot, Nick was very knowledgeable and reliable. I know I can contact Nick at any time and he will be able to answer all my questions. More
by carsyn s
Employees Worked With
Nick DiBernard
November 07, 2021
Almost spent 90k on my brand new X7 2021 only to find out there’s a defect in my headlight housings——heavy condensations noted inside both headlights everytime it rains!! Went into service dept at Roxbury there’s a defect in my headlight housings——heavy condensations noted inside both headlights everytime it rains!! Went into service dept at Roxbury BMW round 4pm one day…I dunno maybe it was considered near closing time for them but from service receptionist lady to service advisor, whole experience was beyond horrible and disgusting! These people won’t even acknowledge u when you walk in, doesn’t greet first, no eye contact, aloof with air-headed and nonchalant attitude acting like they are above you just cuz they work at BMW? It’s funny cuz I’m a medical doctor and I would never treat any of my patients differently whether they are rich or poor. These people in bmw service dept are something else, brushed me off when I told them about my headlight issue and tried to give me a runaround. Long story short, service manager finally came and was told no fix since it’s a well known problem to new X7 and BMW cooperate is well aware of it! Well, called other BMW dealers nearby and went on X7 forums, headlight issue seems all news to them, not so common as Roxybury BMW calls it. Will take this matter up to BMW cooperate to confirm the truth and will complain to BBB thereafter! More
by Sal
Employees Worked With
Service Advisor
November 03, 2021
Nick DiBernard was a pleasure to work with. From the initial phone call to the completion of the sale of the car he was very professional. He made it a very positive experience. initial phone call to the completion of the sale of the car he was very professional. He made it a very positive experience. More
by dew2jr
Employees Worked With
Nick DiBernard
September 01, 2021
They added in over $2000 worth of nonsense to their pricing on the pre-owned car. Added $925 prep, $799 doc, and $399 etch fees to the car. Was told 'it's in our fine print'. All unnecessary...prepping pricing on the pre-owned car. Added $925 prep, $799 doc, and $399 etch fees to the car. Was told 'it's in our fine print'. All unnecessary...prepping the car for delivery should be free, no doc fee is $799, and etch cost them $49. Worse yet the salesperson, Jerry, agreed it was just profit. Told them to take them out...all of the overcharges. They said they would, then discounted the car and added them back in. This makes the finance department look like they're doing fantastic profit wise. Total lies, and deception from all involved. Offered an extended warranty for over $3500, that I know only should cost around $2300. An unscrupulous dealership to say the least. More
by FrustratedToInfinitiAndBeyond
Employees Worked With
Jerry Solomon
