Open Road Honda

I don't know what the bad reviews are about. I had a good experience at this dealership. Of course the price they provide online are too good to be true and they do add a bunch of dealers installed optio experience at this dealership. Of course the price they provide online are too good to be true and they do add a bunch of dealers installed options but at the end of it, the price is still competitive as compared to other dealership. Do your homework , know the invoice price and you don't be upset if you negotiate well. I worked with Judy at this dealer and it was a no pressure and pleasent experience. More

NEVER buying another Honda Passport Touring or any other vehicles from Open Road Honda in Edison again. I own a 2019 Passport Touring and can’t even listen to my radio, because the dam radio goes in and out vehicles from Open Road Honda in Edison again. I own a 2019 Passport Touring and can’t even listen to my radio, because the dam radio goes in and out and some days don’t even work at all. I took it to Honda service dept in Edison three times and they don’t know what the hel* is wrong with the radio. The technician guy try to train me on how to disconnect a fuse instead of the battery to reboot the radio (ain’t this some shi*). The service manager (George) gives me the run around and blames corporate for not releasing a software update for my vehicle, so I called corporate and they don’t know what’s going on. Corporate advise to continue taking the vehicle to Open Road Honda Service Dept. This suc*s!! riding in a new vehicle and cant even listen to the radio. Stay away from this dealer. More

Very misleading advertising to pull people into the dealership. In the add it clearly stated that $1295 due at the sign and does not include the doc fee of $699 and tax tag, title. The dealer has a ver dealership. In the add it clearly stated that $1295 due at the sign and does not include the doc fee of $699 and tax tag, title. The dealer has a very smart way of making this all into $6000 due by adding these below (adding an exact email from the dealer). Below is what you will need to pay upfront. "1295 down 595 bank fee Tax (NY, NJ, PA) 995 Destintion 895 Protection package 399 vehicle etch Motor vehicle 699 doc fee 595 Prep fee 1000 loyalty Military, grad, or veteran Open Road Loyalty cash 1,000 1st month payment 69.00" Alice Centeno More

STAY AWAY FROM THIS DEALERSHIP! They do not deserve the one star rating they are getting. Not only are their advertisements full of garbage, but so is their staff. I contacted them today about one of their one star rating they are getting. Not only are their advertisements full of garbage, but so is their staff. I contacted them today about one of their lease specials. Seemed like a great deal, so before I decided to take a ride there I spoke with Elizabeth who confirmed for me on the phone that the deal was as advertised... that there were no hidden costs, fees, incentives, etc... I go to the dealership and Elizabeth passes me on to another salesperson, Vanessa. Vanessa looks at me like I have three heads when I tell her about my conversation with Elizabeth. She proceeds to pull out a list showing me all of the numerous fees associated with the advertised price. Bottom line, it was about $4,400 more out of pocket than what I had discussed with Elizabeth. But that’s not all... they proceed to lowball me on my trade telling me I was upside down by $5,000 - I was definitely upside down but more like by $2,000. What went from a $189 per month lease with $3,000 out of pocket turned into a quote of close to $600 per month. RUN, don’t walk, away from these crooks. I was warned about this dealer before going there but decided to see for myself after Elizabeth confirmed the advertised price for me. I wish I had listened to those warnings. More

Gave me a quote over the internet for a price of $30,748 for Honda Accord EXL Hybrid trim. When I went in to close a deal, they started adding xxxxty dealer options like wheel locks, VIN etching, Dealer pre for Honda Accord EXL Hybrid trim. When I went in to close a deal, they started adding xxxxty dealer options like wheel locks, VIN etching, Dealer prep fee, Dealer advertising fee etc. These fees are total xxxxxxxx. Please stay away from this dealer. More

Classic snake dealership. Will lie to get you to come in and then add extras - make you feel pot committed so you just say yes. They are sleazy and try to confuse you. Lots of bait and switch. Even stuff in and then add extras - make you feel pot committed so you just say yes. They are sleazy and try to confuse you. Lots of bait and switch. Even stuff in writing they won’t honor. Be prepared to be scammed if you walk in.... More

Unbelievably unprofessional dealership! I went into the Edison Open Road Honda today for an oil change and to have them resolve 4 recalls on this vehicle. They refused me service because of a less than per Edison Open Road Honda today for an oil change and to have them resolve 4 recalls on this vehicle. They refused me service because of a less than perfect survey I had filled out. Eric Thompson, the Service Manager, approached me and actually said: “I see here in my system that you gave us a bad service review a couple of months ago. That’s very bad for us. So, we’ve made a decision about you. Here are your keys. We will not do business with you ever again. Please go”. I immediately left and called Honda USA to file a complaint. You be the judge! More

Conrad Matthews is the BEST! We just leased a Honda CRV and Conrad assisted us. We got an amazing deal and the process was extremely smooth. We will definitely recommend Open Roa We just leased a Honda CRV and Conrad assisted us. We got an amazing deal and the process was extremely smooth. We will definitely recommend Open Road Honda to all our friends and families. Thank you!!!!! Ravi and DIlini More

These ppl are cunning liars, back alley used car dealer They sold me extended warranty and told me it was good at any Honda dealer nationwide, EXCEPT no other Honda dealers will honor this warranty. These p They sold me extended warranty and told me it was good at any Honda dealer nationwide, EXCEPT no other Honda dealers will honor this warranty. These people are cunning liars who are no better than a dark corner used car lot! FIND ANOTHER DEALER, look at their ratings and VIDEO RECORD entire interaction. You cant even speak to a manager when you call this dealership! How can Honda, a once great company, let this go on?? And dont think contacting Honda directly will help. They said basically, "Yea thats the way it is." Can you believe that?? A company with a brand like this just destroying itself. Sad. One time I had a Toyota with extended warranty, however never needed to use it bc nothing ever went wrong. Something has happened to Honda, the entire company. More

What a disappointment Dealership won't let you speak to someone in sales unless you make an appointment to come in. Plenty of other Honda dealer out there. Dealership won't let you speak to someone in sales unless you make an appointment to come in. Plenty of other Honda dealer out there. More