With such ready access to the world’s financial center and so many millions of people, it is no small wonder that you can’t get the time of day from the sales team at Open Road. Sure, you’ll get the initial call back, but if you’re looking for a creative solution, this is not the place.
Beautiful facility that is convenient and well maintained, but that rent can’t be cheap, so Open Road does a great job training and seeing to it that service and sales personnel all maximize the drive for higher profit margins.
Pretty tricky, but again with a revolving door of service and sales prospects, don’t expect to get the time of day unless money is no object for you. To that, their vehicle prices seem competitive, but ONLY buy something with warranty coverage or you’ll be in for a world of hurt at the service check out window.
Out of town with a problem? Good luck! Their insatiable drive for profit creates a parts replacement vs. a mechanical diagnosis approach. Eventually they may get it right, but that’s a lot of time and money- especially when they charge 3x for basic services and try to replace brand new components on you.. Be prepared to grab your wallet and RUN!
With VWs new warranty program, Open Road’s approach may actually work out for them, but this transition to a warranty based service philosophy delivery model will take time before they can purge New York from older inventory requiring repairs.
Then, when you’re willing to sacrifice value for convenience and work a trade, you’re completely out of luck. They are not interested and will prove that via a lowball value for your car..even one that had been properly VW maintained for its entire life. Compared to their own online trade value calculator, expect to be offered only 1/3 of what they themselves calculate as value. Crazy. Go elsewhere, this is not their business model.
The Audi sister shop, at least, had salesmen who’d make an effort. But then again, those guys charge a flat 790,00 Admin Fee on top of every deal. Know that going in, as it is not initially revealed. Is VW the same? Who knows, but be alert.
Other than that, nice people! I wish them well and they might succeed once cars become full appliances like refrigerators or air conditioners. Until then, tread lightly!