Open Road Volkswagen Manhattan

Awful experience, terrible car I bought a certified preowned car from Jeff Issacs at Open Road. It was quickly clear something was very wrong with the car. The car was in and out of I bought a certified preowned car from Jeff Issacs at Open Road. It was quickly clear something was very wrong with the car. The car was in and out of there service department 6 times, It’s was never fixed, and I wasted a great deal of time going back and forth to the dealership, When they should have know the car was not fixed. Jeff had no power to help me, and his managers Greg Mushailov and Elgin Swift were useless, they would not return calls or emails or even able to make eye contact the many times I was there. Darius Mayfield the recent hire manager of the dealership was also useless, admitting there was something serious wrong with the car, they were unable to fix it, and there was nothing the dealership was willing to do. I ended up losing 17 grand trading the car in. This team should be avoided, and open road should embarrassed by its staff. More

Great Experience ! I purchased my 2017 Volkswagen Jetta in December of 2018 at Open Road Volkswagen in Manhattan. My sales person was Jeff lssac. .He was patient, inform I purchased my 2017 Volkswagen Jetta in December of 2018 at Open Road Volkswagen in Manhattan. My sales person was Jeff lssac. .He was patient, informative and knowledgeable in answering my questions. He was very detailed in his answers and helped me get the best possible deal.He worked with me to resolve any issues l may have had and completely gained my confidence and trust.l would like to thank Jeff and also the managers at Open Road Volkswagen of Manhattan who made my car buying process a wonderful experience. Jeff you're the best!!! More

Welcome to the Big City With such ready access to the world’s financial center and so many millions of people, it is no small wonder that you can’t get the time of day from t With such ready access to the world’s financial center and so many millions of people, it is no small wonder that you can’t get the time of day from the sales team at Open Road. Sure, you’ll get the initial call back, but if you’re looking for a creative solution, this is not the place. Beautiful facility that is convenient and well maintained, but that rent can’t be cheap, so Open Road does a great job training and seeing to it that service and sales personnel all maximize the drive for higher profit margins. Pretty tricky, but again with a revolving door of service and sales prospects, don’t expect to get the time of day unless money is no object for you. To that, their vehicle prices seem competitive, but ONLY buy something with warranty coverage or you’ll be in for a world of hurt at the service check out window. Out of town with a problem? Good luck! Their insatiable drive for profit creates a parts replacement vs. a mechanical diagnosis approach. Eventually they may get it right, but that’s a lot of time and money- especially when they charge 3x for basic services and try to replace brand new components on you.. Be prepared to grab your wallet and RUN! With VWs new warranty program, Open Road’s approach may actually work out for them, but this transition to a warranty based service philosophy delivery model will take time before they can purge New York from older inventory requiring repairs. Then, when you’re willing to sacrifice value for convenience and work a trade, you’re completely out of luck. They are not interested and will prove that via a lowball value for your car..even one that had been properly VW maintained for its entire life. Compared to their own online trade value calculator, expect to be offered only 1/3 of what they themselves calculate as value. Crazy. Go elsewhere, this is not their business model. The Audi sister shop, at least, had salesmen who’d make an effort. But then again, those guys charge a flat 790,00 Admin Fee on top of every deal. Know that going in, as it is not initially revealed. Is VW the same? Who knows, but be alert. Other than that, nice people! I wish them well and they might succeed once cars become full appliances like refrigerators or air conditioners. Until then, tread lightly! More

worst ever little to no communication extremely rude when contacted extremely long time to repair vehicle not sure it's fixed had to rent a car to get to w little to no communication extremely rude when contacted extremely long time to repair vehicle not sure it's fixed had to rent a car to get to work More

Amazing experience Jeff Isaac is an amazing salesman and a lovely young man. He was so patient with me in letting me ask all my questions than with kindness answering e Jeff Isaac is an amazing salesman and a lovely young man. He was so patient with me in letting me ask all my questions than with kindness answering each and every one and making sure I understood everything. He took as much time as I needed to good over all oh the cars ins and outs. It has been since 10 years since I had a car and was a bit nervous before I went into Open Road after meeting Jeff I knew I could relax and enjoy the experience which I did. I love my car More

Great salesman.....graet prices. I purchase two vehicles in the past 6 months.... the salesman Scott was absolutely incredible professiona always willing to help..... very happy with I purchase two vehicles in the past 6 months.... the salesman Scott was absolutely incredible professiona always willing to help..... very happy with dealership very happy with Schott. Thank you Schott,thank you vw Manhattan. More

Change my car buying experience I usually view buying a car as a tedious and frustrating ordeal, however Scott and the open road VW team were exeptional. They were straight forward, I usually view buying a car as a tedious and frustrating ordeal, however Scott and the open road VW team were exeptional. They were straight forward, honest, knowledgeable, created a non pressured inviting environment. I can’t say enough of how happy my fiancé and I that we dealt with VW of Manhattan but mostly that we had an awesome sales advisor in Scott Mccullom! I highly suggest seeing him if your in the market for a new VW, I would also recommend taking a look at the 18 Atlas if your in the market for a really nice family vehicle. With this sale they have definitely turned us into return customer! More

Great dealership staff: Jeff - wonderful service :) We arrived at Open Road VW after midday last Saturday with the intention to drive off with my car, and we did -albeit in 6 hours! :) We were very ha We arrived at Open Road VW after midday last Saturday with the intention to drive off with my car, and we did -albeit in 6 hours! :) We were very happy with the way Jeff took care of us despite the fact that this is a very very busy dealership on Saturdays!! Jeff was professional with a healthy dose of camaraderie which made the process enjoyable! :) He also got us insurance discounts and threw in some perks on the house! ;) Thanks Jeff for your kind assistance! We will keep in touch! Best wishes, Keri A. & family. More

Great Experience My husband and I had great experience in Volkswagen in Manhattan. Jeff was very professional and upfront unlike the Toyota service representatives in My husband and I had great experience in Volkswagen in Manhattan. Jeff was very professional and upfront unlike the Toyota service representatives in Manhattan. I highly recommend! More

Jeff was fantastic! I dreaded the process of buying a car but Jeff actually made it enjoyable and easy. He's a. Dry likeable, professional talented salesman and an ass I dreaded the process of buying a car but Jeff actually made it enjoyable and easy. He's a. Dry likeable, professional talented salesman and an asset to your company! More