Orange Buick GMC

Overall I was satisfied. However, the first service person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one ex person who waited on me before Mr. Santiago arrived was not very attentive to "customer service". Mr. Santiago is the type of service advisor one expect to have in a dealeship like Orange Buick. Unfortunately we in Orlando, especially in Seminole county, do not have a choice because the other dealers were closed. More

we actually came in for service on our 2007 lucerne and decided to look at some new cars after awhile my mother wanted some info on the new regal and andre came over to help us.thru the whole experience h decided to look at some new cars after awhile my mother wanted some info on the new regal and andre came over to help us.thru the whole experience hes was extremely courteous and helpful and we never felt pressured i might add that my parents have now purchased 4 new buicks due in large part to the outstanding customer service.Sven Reiter was also very freindly and professional and made all paperwork easy to understand and got the purchase done in a timely fashion.Also one other reason for the purchase was that we always had very good service from the mechanics and sevice writers over the years,Tim Filotei helped us with the 07 lucerne on many occasions,i guess ill end that my mom and i felt very comfortable with everyone there thanks. More

I walked in to Orange Buick GMC on Sept 10th looking for a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acad a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acadia. There was no one on the floor to greet me so I sought out the first person sitting at a desk which ended up being a sales manager. He introduced me to Roger Menn. We hit it off from the start. I broke it down to him what I wanted and NO… Ifs… ands… or buts… about it! I told him I was spontaneous and do your thing and TALK TO ME!. He got right to the nuts and bolts and showed me about 10 vehicles I liked. He asked me specific questions reference my lifestyle which was key questions I would not have brought up. He laid out the PRO’s and CON’s which most sales men are reluctant to do. There was no pressure from this guy that was a relief. I told him my Anniversary was the next day and if I made this decision I had to do it fast and quick and he was willing to go out of his way to arrange the delivery and anything else I needed to get this deal done. Roger did the paperwork breakdown and number crunching in record time. I told him I would sleep on it and come in the next day to start the final paperwork, he agreed with a simple hand shake and both agreed to meet at 12:30. That sold me and the decision was final. The next day Sept 11th I arrived an hour earlier than scheduled just to make sure the vehicle I wanted was still there on the show room floor. I advised a Sales Rep I was waiting for Roger but I’m early and excited about this vehicle. The Sales Rep assisted me with paperwork while I was waiting for Roger; other employees prepped my new vehicle. Roger was very professional and humble which made the process very comfortable and reassuring. The customer service I received from Roger will definitely bring me back to this dealership. Mission Accomplished The wife was Happy with her new vehicle! She even drove back up to the dealership to introduce herself to Roger and personal say Thank you!!!! More

I have purchased and serviced many cars and trucks from Orange Buick/GMC over the years, and have always been impressed with the outstanding and professional treatment in all aspects of the dealership. In Orange Buick/GMC over the years, and have always been impressed with the outstanding and professional treatment in all aspects of the dealership. In particular, John Baumgardner, Curt Illgenfritz and Eric McIntosh have always gone the extra mile when I bring my vehicles in for service, which is the reason that I have been so loyal to this dealership. Thank you for being what I consider the best dealership in the country! Scott More

Hello, I'm Shari from Altamonte Springs, FL. I love the quality of service I received here at Orange Buick GMC, it  was out standing. Excellent service and people all two times I been here. I wanna thank B quality of service I received here at Orange Buick GMC, it  was out standing. Excellent service and people all two times I been here. I wanna thank Bill Murdock, his care handling of my vehicle needs, I'll be coming back here each and everytime. Also thinking about purchasing a new car at this dealership. It's the best in town. I also love the friendliness of the cashier  at checkout. And the mention if you're thinking about waiting bring a laptop or popcorn they have a awesom waiting area with WIFI for guest. You can't beat that, the place is a great environment and I love it here. Thank you all!  They also send coupons in the mail.  More

After bringing in my wife's car Tim informed me of the true problem. He then assured me that he would go out of his way to make sure it got done and even told me that it was covered by my warranty. I was true problem. He then assured me that he would go out of his way to make sure it got done and even told me that it was covered by my warranty. I was glad and within 48 hours received a call from Tim who joked with me and let me know he had the part and was ready to take care of the car. I brought it in early and Tim told me he would do his best to get me out. His team worked hard and reasonably fast for what had to be done and got me out without a hassle. I love the waiting room and the little cafe makes it easier for you if you need a snack. Everyone there seems to be friendly and goes out of there way to say hi to you, I would recommend this place to all my friends and I am glad that I have my work done here! Stephen LaForty More

Sold be a vehicle tat had been in a car accident, anyone that bought used spend $ on car fax check your car outI. They are crooks that bought used spend $ on car fax check your car outI. They are crooks More

I would highly recommend the service department (Tom and Eric) after, bringing my vehicle to Tom and within moments he had identified the problem when I had taken it to several other places and they could n Eric) after, bringing my vehicle to Tom and within moments he had identified the problem when I had taken it to several other places and they could not, I was impressed. Not only was he extremely knowledgeable (something like 25+ years of experience) he took the time to educate me, show me and then (most importantly) put me at ease about my growing concerns and stress. I will be going to Tom and Eric for all of my GMC concerns and am so thankful that they both went above and beyond there job descriptions to help me, it is certainly greatly appreciated! More

I have used this dealership for repairs of my Buick since I pruchased it here as a used vehicle about 10 years ago. The service has always been excellent. I have recevied top notch service from Robert Cicero I pruchased it here as a used vehicle about 10 years ago. The service has always been excellent. I have recevied top notch service from Robert Cicero and from Tom Sanitago. Most recently, Tom Santiago, helped tackle a problem with my automobile. He would not give up until I was satisfied. He always listened to my concern and even brought in the service manager when we seemed stuck. Together we resolved the problem that had been very tricky to figure out. I enjoy the personal approach all the service personnel use. They have always encouraged me to maintain my 2000 model LeSabre rather than try to sell me up. More

Wife's car had bettery die, called AAA to jump or replace the battery. The AAA service person broke the battery tray. Called Robert and he had us in the same day, ordered the part and had it installed by noo the battery. The AAA service person broke the battery tray. Called Robert and he had us in the same day, ordered the part and had it installed by noon the next day. Great service, great people. More