Orange Buick GMC

I bought a new gmc denali 1500, within the first 12 months I had serious issues with the truck. 1) The tail gate kept opening by itself. 2) the truck blew a turbo within the first year. The service months I had serious issues with the truck. 1) The tail gate kept opening by itself. 2) the truck blew a turbo within the first year. The service department is horrible at this dealership, it took 3 weeks to get my truck back. The check engine light kept coming on after the repair and i had to return the truck to the lousy service department 3 times regarding this repair that was not done correctly. 7 months later the truck blew anothr turbo. The dealership had my truck for 16 days and they kept telling me that they did not know what was wrong with my truck even though I told them it was the turbo. This truck has been out of service a total of 61 days in the first 24 months. Neither the dealership or GM is willing to help me out and trade me out of this lemon. The service manager Mike Richardson should be fired, he has zero customer service skills and has refused to return my call from day 1. Jason Pike the general manager promised to give support then ghosted me. in my opinion the doors should be closed on this dealership. More

I had some body work done here. The body shop arranged for the oil change at the service center before I picked it up. Very convenient. Easy to contact, Rob is very responsive. He u The body shop arranged for the oil change at the service center before I picked it up. Very convenient. Easy to contact, Rob is very responsive. He updated me when the parts arrived, estimated time of completion. I'm very happy with the whole process. More

Good communication and everything was explained in detail. Great follow up after contract with extended warranty. detail. Great follow up after contract with extended warranty. More

Get to the issue and goes over and above to make sure your happy.. it was a pleasure your happy.. it was a pleasure More

Service team did a great job for a last minute service job. Last 3 visits were quick service with minimum wait time on site. job. Last 3 visits were quick service with minimum wait time on site. More

Bill Murdock and the service team did a wonderful job in completing my last service. They completed the service in a very short amount of time. I usually wait for the service to be completed as the custome completing my last service. They completed the service in a very short amount of time. I usually wait for the service to be completed as the customer lounge is very comfortable. More

I am very pleased with the service department. The employees are very friendly and professional. The employees are very friendly and professional. More

I went to Orange Buick to replace my tire pressure sensor, after it was replaced it stopped working 3 days later. I went back to have the service department look at the sensors and they charged me aga sensor, after it was replaced it stopped working 3 days later. I went back to have the service department look at the sensors and they charged me again to fix it. I believe the cost of service should have been covered since it was fixed by them 3 days before that. More

Absolutely no communication with me regarding my daughter’s car. We in my opinion got scammed. I asked for a few photos, so I could justify the cost, 10 days and nothing. I ended up paying. I’m ver daughter’s car. We in my opinion got scammed. I asked for a few photos, so I could justify the cost, 10 days and nothing. I ended up paying. I’m very sad about the customer service. More

Staff was friendly and knowledgeable and offered me great deals. Will recommend services to friends and family deals. Will recommend services to friends and family More