Orem Toyota

I can not seem to get in touch with the sails man about the second key the second key More

Every appointment I've had here is quick and great! They are so helpful! Drew is the best! They are so helpful! Drew is the best! More

Enrique was amazing to work with. I appreciate his transparency about upcoming service my car will need so that I am not surprised on my next visit. I appreciate his transparency about upcoming service my car will need so that I am not surprised on my next visit. More

They were very kind and awnsered any questions that I had. They gave me the best deal. Todd is awesome and I'll definitely but cars from him in the future. had. They gave me the best deal. Todd is awesome and I'll definitely but cars from him in the future. More

Takes forever for just an oil change. Poor communication and not very knowledgeable of how often services are needed to be done Poor communication and not very knowledgeable of how often services are needed to be done More

Drew Bailey was so professional and personal. Brent Brown Dealership if fortunate to have someone like him to represent this company. I would ask for his help every time I would come in for ser Brent Brown Dealership if fortunate to have someone like him to represent this company. I would ask for his help every time I would come in for service. More

Dallas was fantastic! The process was easy, straightforward and never troublesome. The car was not available because of supply chain issues but we were assured we would ge The process was easy, straightforward and never troublesome. The car was not available because of supply chain issues but we were assured we would get ownership within four weeks. When the car was delivered within ten days we were very pleasantly surprised. Thank you! More

8+ Years of PAIN. Service department has given consistent upsetting service. Too much inconsistently bad service. Unless you are getting an oil change, tire rotation, Service department has given consistent upsetting service. Too much inconsistently bad service. Unless you are getting an oil change, tire rotation, filter replacement, or something standard then be prepared that you will be putting effort in for your service experience. You will likely be calling to see the status of your vehicle. It is very expensive to work with a dealer in general, but it becomes worse when they continually have you replacing parts. Parts that don't need to be replaced, just because their diagnosis system is flawed. We continued to use this department due to the factory warranty, then when that wore off we were convinced to extend the warranty. The other owner of the car was convinced again to extend the warranty for a second time, with a promise that the service would improve, and we would be taken care of. This never happened. - Trying to get them to resolve an issue is hard. - Getting them to try to take accountability for their mistakes is worse. - They have "lost" records of the car getting service done. Then when we dig up the paperwork from years ago, they suddenly see it. - We have even been told to be happy someone helped us when it wasn't their job. - We were pushed around and around in circles from different members between the service scheduling department, and the service department itself. - The manager throughout the majority of our service there was Mike. The main thing we can say about him is that he was the nicest person we had spoken to whenever we had to talk to him. - We went through so many different service department representatives that we cannot give a name for a singular person unless we went through each individual dealing. Each had their strong suits, and flaws. - The service department broke our windshield then told us they would only cover half of it. - The service department tore up our steering wheel, then told us they would do nothing about it because we had no proof they did it... When it was in there shop for 2 weeks and didn't have anything torn before. - The service department removed our luggage guard to tell us that we must have never had one. Then told us that for it to be removed they basically have to remove the full bumper. It took us pulling up photos from the car purchase to prove it was there. Only for them to say they could look it up using the factory VIN to confirm it was there. Then VOILA! "Oh, I guess we did that..." This was the ONLY thing they took accountability for, the only thing they paid for, and even then we had to fight to get to that point. - We had them take the car out due to a noise that was persistent, continually to be told it could be X, Y, Z, to pay them to replace those parts for the noise to still be there. Not to mention that we would come back to be told they don't test drive cars by another rep, where we were told the manager took it out to test for the noise. We finally decided to give what would be our last shot to the service department. After we paid the diagnosis fee, we learned the warranty we paid for never was in effect. Our payment, though taken from our account, was never sent to the warranty company. Issues upon issues happened over this. It got to the point where we went to the dealer manager for a resolution. It took days for it to get resolved, and we feel that if we did not become persistent then it would not have been resolved. They returned the money, and we haven't returned since. Where we are at presently... We are supposed to be able to take the car back in for warrantied parts when failure happened due to a complaint when the warranty was in place. The documentation for these services are somehow missing. We have tried to obtain this from the service department. Called in to be told we would get a call back, to receive none. We called back twice just to get the same response. More

Great service from the service department people. They are always so kind and helpful. The pricing on services are terrible. They are always so kind and helpful. The pricing on services are terrible. More

It was my first time taken my Vehicle to Brent Brown teriyaki friendly fast service definitely coming back again teriyaki friendly fast service definitely coming back again More