Orem Toyota

I purchased my vehicle and added accessories to be installed upon arrival. When I picked up the vehicle I noticed a major accessory was not installed. I was unable to wait to have the items installe installed upon arrival. When I picked up the vehicle I noticed a major accessory was not installed. I was unable to wait to have the items installed that day but agreed to come back a few weeks later for the accessory could be installed. I arrived at the predetermined date and time for the install but was notified they could not find the paperwork outlining the exact item that was to be installed. Eventually we were able to get everything ironed out and the accessory installed. More

Prompt and complete service, all "fixes" completed and 60K service in a timely manner while we waited. These folks know what they are doing and we value taking our Prius there. 60K service in a timely manner while we waited. These folks know what they are doing and we value taking our Prius there. More

Our most recent experience has been awful and is still not resolved. Our car was in shop for one month and then was returned to us dirty with black finger prints all over. We are still waiting for the par not resolved. Our car was in shop for one month and then was returned to us dirty with black finger prints all over. We are still waiting for the parts that initially needed to be replaced. I have never witnessed worse communication or service from a dealership. We are still waiting for the parts and have not received any further communication for next steps. This is very disappointing because we have purchased 5 cars previously from Brent Brown. More

Rylee was very helpful and knowledgeable in helping us find what suits our family best find what suits our family best More

They told me one hour to change the oil and I was there one hour and 45 minutes and they didn't check the brakes oil and antifreeze the antifreeze was very low one hour and 45 minutes and they didn't check the brakes oil and antifreeze the antifreeze was very low More

Excellent customer service and fair prices for maintenance items. Nice waiting area. Only issue is they charge a service fee for credit cards. maintenance items. Nice waiting area. Only issue is they charge a service fee for credit cards. More

Jose was great to work with but they had my car for a week. It would have been nice to have the car back to drive (my only one) while we waited for parts. Then they did not fix every thing so I had to week. It would have been nice to have the car back to drive (my only one) while we waited for parts. Then they did not fix every thing so I had to take it back in for 6 days. More

The person who helped me didn’t go over anything. They didn’t put a sticker on the car telling me when my next service is. They forgot to put a new battery in my fob when I got there. They didn’t put a sticker on the car telling me when my next service is. They forgot to put a new battery in my fob when I got there. More

Kelly and ish great salesman really convinced us to getting a new vehicle which will be more than worth it. getting a new vehicle which will be more than worth it. More

The service writers have been pleasant to work with and have also communicated effectively. They also don’t try to sell us on things we don’t need. have also communicated effectively. They also don’t try to sell us on things we don’t need. More