Orem Toyota

I had a recall appointment set for 2 pm and I had my two young children with me. I arrived in time and was told it would be ready between 4 and 5. At 4:30 I followed up with the front desk and they said it young children with me. I arrived in time and was told it would be ready between 4 and 5. At 4:30 I followed up with the front desk and they said it should be done by 5. At 5 I got a phone call to come to the front desk, where I was told that the recall could not be fixed because I had the wrong size battery in my car. While I understand that that is not their fault, it’s pretty ridiculous to me that I made an appointment at 2 pm and my car wasn’t taken back until almost 5 pm, 3 hours later. When the recall could not be fixed, that means I wasted an entire afternoon for no reason. Why have me make an appointment if you aren’t even going to bring my car back for 3 hours? When I brought this up I was told the appointment was just to check in, not to actually bring the car back. I did not feel that the manager I spoke to was very sympathetic even though I was crying and my children were very fussy after having to sit in a car dealership for 3 hours and miss naps. As I was leaving the manager FINALLY offered some kind of help — he said that if I change my battery to call him and he will get me in and out in a hour. I shouldn’t have to ask to speak to a manager and be crying to be taken seriously. I have never had issues with the service/repairs at this dealership until now but reading other reviews made it sound like I’m not the only one who had to wait HOURS past their appointment to even have their car looked at, let alone fixed. Obviously something is not working on the back end here and I did not feel valued or respected, unfortunately. More

Asked for finance or my salesman to phone left that message personally at the receptionist and she guaranteed me she would have someone calll Of course NO ONE has called …. I guess I should not be s message personally at the receptionist and she guaranteed me she would have someone calll Of course NO ONE has called …. I guess I should not be shocked, I bought the car and no one cares anymore More

Good salesman. Finance guy was very pushy but I'm sure you know that already Finance guy was very pushy but I'm sure you know that already More

Brought my car in at the appointed time. Service was good; service advisor was friendly. Service was good; service advisor was friendly. More

Everyone was very helpful. It made us feel like we were getting a great deal on our car. It made us feel like we were getting a great deal on our car. More

Best dealership I have ever used. They could give me a no xxxxxxxx out the door price in under five minutes. No games like most try. Car had an issue day one (check engine light) and They could give me a no xxxxxxxx out the door price in under five minutes. No games like most try. Car had an issue day one (check engine light) and it was all hands on deck to thoroughly fix the problem. The only dealer I would use for a Toyota product. More

Amazing service! Lani n Kaua n Andrew are always the most helpful when I come in. I always look forward to doing my car service cause they are always kind and I know Lani n Kaua n Andrew are always the most helpful when I come in. I always look forward to doing my car service cause they are always kind and I know my car will be in good hands. More

Very friendly and helpful! They go out of their way to make sure you are taken care of They go out of their way to make sure you are taken care of More

Great service! We are very happy with all services and sales staff! We will continue to come to Brent Brown. We are very happy with all services and sales staff! We will continue to come to Brent Brown. More

They were so helpful and great at explaining what was wrong with my car. They got me in pretty quick. wrong with my car. They got me in pretty quick. More