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Orem Toyota

Orem, UT

4.3
7,710 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Orem Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 7,710 reviews

April 11, 2024

Good service and I am happy for that …. Keep having your customers happy …. Good job More

by maruvi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your positive rating and kind words about the service at Brent Brown Toyota. Customer satisfaction is a top priority for us - we're glad it shows in your experience.

April 11, 2024

Andrew was great! Very personable and made sure to give me the information I needed. More

by Cheyenne
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

It's good to know our team at Brent Brown Toyota impressed with their personability and assistance. We appreciate your positive feedback.

April 11, 2024

Pleased with their service (at no charge! ). But, they kept the car overnight without a phone call to us. More

by CLEWIS1837
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

Even with an appointment, I waited 3 hours for my regular service! There were no updates, and they didn’t give me a summery paper when I left. The workers were nice, but that was about it. More

by REESERACHEL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see the people I worked with in these categories.
Apr 13, 2024 -

Orem Toyota responded

Hello, We are glad to know that you had a nice experience with our Service Team. However, we would like to speak with you about the level of customer care you received during your appointment. Please reach out to us at your earliest convenience. Sincerely, Customer Relations Manager 801-223-4406

April 10, 2024

Awesome service. Professional, very friendly and knowledgeable! Asked for help an I received it! I am very thankful. Recommended to all me friends and family. Thank y More

by mggoggles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas McCaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

Thanks for the positive evaluation. It's valuable when customers like you spread the good word about Brent Brown Toyota. Your comments about our professional and kind staff are well-received.

April 10, 2024

You didn’t fix the idle speed after you put in new thermostats for $600. More

by DKSAND
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

Hello, Customer satisfaction is our top priority. We would like to learn more about your recent experience with our Service Team regarding a new thermostat. Please reach out to us at your earliest convenience so we may discuss this further. Sincerely, Customer Relations Manager 801-223-4406

April 10, 2024

Buena atension lo único es que no limpian las manchas de las manos de aceite More

by rey75227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2024

We unexpectedly found a car that we thought was a good deal for us, but didn't get our Toyota loyally rebate for previous Toyota owners for buying three Toyotas More

by docwhittaker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas McCaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2024

Drew did an excellent job on my last service and went the extra mile with the warranty company and Dealing with a difficult situation More

by DAVIDCASSANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We're glad to hear you benefitted from the dedication of our team at Brent Brown Toyota during your service visit and warranty liaising. Feel free to reach out if you need anything else.

April 05, 2024

I dislike the 7 hours of waiting to close the sale. Not sure if I will buy from toyota again More

by DERODELA7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Sanders
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denton Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Orem Toyota responded

Hello, Thank you for sharing your review with us at Brent Brown Toyota. We appreciate your business and are glad we could help you find the right vehicle. If you would like to further discuss your wait time, please don't hesitate to reach out to us. Best regards, Customer Relations Manager 801-223-4406

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