Orem Toyota

Great service. I appreciate BB service because they really do care about their customers. I wouldn't hesitate to come back. I appreciate BB service because they really do care about their customers. I wouldn't hesitate to come back. More

My experience with Jeron was straight forward and pleasant. I hope he continues to be my service representative. pleasant. I hope he continues to be my service representative. More

the service Brent Brown provided was fast and effective; people were professional; recomend brent brown people were professional; recomend brent brown More

They would not warranty damaged parts. They claimed they did not know about, and had not heard about the defective part even after they supposedly researched the issue. The service advis They claimed they did not know about, and had not heard about the defective part even after they supposedly researched the issue. The service advisor was hurriedly making calls as i picked up the vehicle claiming to have spoke with his supervisor and manager. A 1 minute google search proved them wrong. This part is known to be defective and was warrantied by another dealer. I will not purchase a vehicle from Brent Brown Toyota. I will not use them for service in the future. I was advised to not use them for our fleet service and now I know why. They proved the reason for not using Brent Brown Service. We will travel the additional distance to use a different service department. More

It’s been a really frustrating process - they ordered the wrong parts at first and only communicated with me after I reached out to them. They took 3 weeks to get the work done I was told would only take a c wrong parts at first and only communicated with me after I reached out to them. They took 3 weeks to get the work done I was told would only take a couple of days and the car had 200miles on it when I got it back. Super disappointed. More

We were treated fairly and professionally at every step along the way. We were especially happy with Brock D. who attended to us. No pressure at all from him, just good sound information and the highest qu along the way. We were especially happy with Brock D. who attended to us. No pressure at all from him, just good sound information and the highest quality of professionalism. More

Andrew was the most helpful service advisor I have worked with at Brent Brown since I bought my car more than 18 months ago. with at Brent Brown since I bought my car more than 18 months ago. More

I bought my SUV 3. 5 years ago and have been having them service it since. I have been very pleased with all activities with them. 5 years ago and have been having them service it since. I have been very pleased with all activities with them. More

My advisor, Drew, was great. Doing warranty work, Brent Brown took my concerns seriously and worked to resolve them. Great, clean, facility with good people. Doing warranty work, Brent Brown took my concerns seriously and worked to resolve them. Great, clean, facility with good people. More

I appreciate being able to make an appointment and their prompt service. They always let me know what could be done to improve my car performance, but they don't push it on me. prompt service. They always let me know what could be done to improve my car performance, but they don't push it on me. More