Orem Toyota - Service Center

My vehicle is still in the shop for AC repairs but thus far I have been very pleased. My Service Advisor, Milani Hedquist, is very attentive, responsive and easy to work with. far I have been very pleased. My Service Advisor, Milani Hedquist, is very attentive, responsive and easy to work with. More

Appreciated the personalized, friendly service. I've been bringing my 2012 Toyota Highlander to Brent Brown for service since I purchased this vehicle in 2011 from Brent Brown. Consistent good service been bringing my 2012 Toyota Highlander to Brent Brown for service since I purchased this vehicle in 2011 from Brent Brown. Consistent good service - main reason for being a faithful customer. More

Everything was timely, professional and done with a smile. My 4Runner was taken in on time, the staff courteous, and professional. All work was completed. smile. My 4Runner was taken in on time, the staff courteous, and professional. All work was completed. More

15k mile checkup. took 2 days for them to just answer phone to make the appointment, then it took 2 hrs to rotate tires and check a few things. excuse was ... "Holiday weekend.. short on staff".. Why ca phone to make the appointment, then it took 2 hrs to rotate tires and check a few things. excuse was ... "Holiday weekend.. short on staff".. Why cant you just be honest and take fewer appointments to match your staffing. Our time is just as valuable to us as yours is to you. You can do better. More

Quick service on a Friday that was very busy for the service department. I was told the services would take most of the day, but only took 3 hours. service department. I was told the services would take most of the day, but only took 3 hours. More

Great service and I presume the best because of dealership but takes too long to wait almost always 2hrs which makes me want to go to jiffy lube and sometimes do. dealership but takes too long to wait almost always 2hrs which makes me want to go to jiffy lube and sometimes do. More

They were very professional and kind. I was impressed with how knowledgeable they were about my car needs. I also was happy when they gave me a heads up about extra work that was needed. with how knowledgeable they were about my car needs. I also was happy when they gave me a heads up about extra work that was needed. More

Fuel pump did not solve the problem of my 2019 Camry's uneven acceleration..Doesn't move until pedal is half way to the floor. uneven acceleration..Doesn't move until pedal is half way to the floor. More

Normally the Service team at the dealership is outstanding. In performing a recall on the fuel pump, someone did not reconnect the filler tube to the new fuel pump, and we had a near catastrophic outstanding. In performing a recall on the fuel pump, someone did not reconnect the filler tube to the new fuel pump, and we had a near catastrophic result of gasoline at the pump funneling directly to the ground causing a 2-3 gallon puddle of gas at the pump. Fortunately, we moved the Tacoma forward out of the puddle, and called the dealership. They immediately repaired the oversight and gave us a tank of gas as compensation for our troubles. I am glad that we did not have a fire, and that the service people were so accommodating us in a time a immediate need. I still love my truck, and will still go to this dealership for service. More

My Toyota Tundra was displaying an ambiguous set of symptoms that wasn’t straightforward to diagnose. The worse case scenario was replacing the transmission. But BBT techs took a reasoned approach to p symptoms that wasn’t straightforward to diagnose. The worse case scenario was replacing the transmission. But BBT techs took a reasoned approach to problem solving and fixed the issue well short of just punting the ball, and then spent no small amt of time making sure the issue was fully addressed. In the end the fix cost me only $250. You guys rock! More