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5,076 Reviews of Orem Toyota - Service Center
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April 18, 2024
A little while back, I noticed a positive change in the atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences atmosphere at Brent Brown Toyota. My most recent experience was wonderful; timely, gracious, welcoming, and really collegial. My previous experiences, prior to about a year+ ago, had been quite negative and I avoided coming to Brent's as much as possible. I don't know what shifted, but it seems significant to me . . . The atmosphere is *way* better; helpful employees who no longer feel pressured to pressure me. Before, the air was combative. Now, it's welcoming and helpful. I appreciate that. It does not go unnoticed! So! Whether it was a management change, or whatever else, THANK YOU. More
by LocalGuy
Verified CustomerEmployees Worked With
N/A
April 17, 2024
Not impressed. Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know becau Once they started it was quick, but wait time was almost an hour, even with an appointment. They opened the passenger compartment, which I know because I found contents on the floor and jumbled in the compartment. Priced me for a service that they didn't have the parts for. I asked for updates twice. More
by TAVEREN33549
Employees Worked With
April 17, 2024
Always grateful for the service and speed! good staff and attention! easy and quick access to appointments good staff and attention! easy and quick access to appointments More
by michellleraposo
Employees Worked With
April 17, 2024
I think they do good work, but they always take 30-40 min longer than they say. It is frustrating to wait for two hours to get an oil change. longer than they say. It is frustrating to wait for two hours to get an oil change. More
by heather.balli1
Employees Worked With
April 17, 2024
Took over 2 hours for oil change that I had an appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to ha appointment for. Couldn’t believe it took so long. no discount or anything offered. My time is extremely valuable but I had a road trip and had to have it done. My service person Kuau was super nice and apologetic. Still was crazy. Also, I wish they would have noticed my registration expiring the next day and offered to renew on the spot. More
by daleo
Employees Worked With
April 17, 2024
Fast and amazing services! ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. ! They even let us come later to pick up due to a family gathering!! We have enjoyed working Toyota since the day we started looking for a car. More
by tiffanyherman2268
Employees Worked With
Na
April 17, 2024
Did a great job, excellent service and t the costumer service was great thank you so much. service was great thank you so much. More
by MONICAST76
Employees Worked With
April 15, 2024
Drew was excellent. He did everything we asked. I have a skid plate on my vehicle and your service dept ruined the last one on my FJ. They stripped the bolts inside th He did everything we asked. I have a skid plate on my vehicle and your service dept ruined the last one on my FJ. They stripped the bolts inside the frame. We asked Drew to have them Not use power tools on this. Drew took a pic and showed us. Very Nice guy. However I did not appreciate the scheduling dept. scheduling my appt for 11 am and then my 4Runner was not taken back for the oil change until after 12:15. What is the point of scheduling an appt and then making us more then an hour to start our service? I don't live close so it is a drive to bring my vehicle there. I feel like I get the runaround when I come down for an appt. You should work on getting appts in when they are scheduled. More
by K8ERIC
Employees Worked With
April 14, 2024
They are easy to work with, efficient, and offer tons of services for your vehicle. services for your vehicle. More
by JOSH.R.HUGHES
April 14, 2024
They did their best but I have gone to better dealerships so I could not rank them the best. so I could not rank them the best. More
by funkoregonutah
Employees Worked With
